Carbone Auto Group Reviews (45)
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Carbone Auto Group Rating
Address: 751 N Bennington Rd, Bennington, Vermont, United States, 05201-1611
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On 6/29/2016 we received a Revdex.com complaint from Stacey Fish that she had purchased a car for a graduation gift for her son. The car had been in twice for repairs to the clutch and was towed to a different Subaru dealership because it was not drivable in its current state. The customer was contacted...
by our VP of Service Kevin H[redacted] and Carbone has paid the other Subaru dealership for the repairs to the vehicle. Kevin has also contacted Subaru and got her an extended 7 year 100,000 mile warranty at no cost to the customer. It is our understanding that at this time the customer is satisfied with this resolution.Thank you, Janessa P[redacted]
Good Afternoon Jessica.
roman', 'new york', times, serif;">
I am writing to you with an update on Revdex.com complaint ref number 10417055.
A refund of the warranty was issued as a check and overnighted to the customer. (Please see attached paperwork.)
Please let me know if you need further information.
Thank you!
Good afternoon, [redacted]
roman', 'new york', times, serif;">I have an update on case #[redacted]
The Finance Manager of our Subaru Troy dealership had a chance to talk with [redacted] about the differences between a certified pre-owned Subaru and a service contract. She now understands their different meanings and functions. He and the General Manager also mentioned that we offered her 3 free oil changes for future service, and agreed to get her an after-market satellite radio for her vehicle.
Please email me if you need any further information or clarification.
Thank you, [redacted] and have a lovely afternoon.
[redacted]
Administrative AssistantCarbone Auto Group###-###-####
I contacted the store management team to research this customer concern and the concern was verified.
This customer asked for her refund on 6/3/14 and the request along with information for the credit to be processed was communicated to our business office.
Unfortunately due to being...
short staffed and a large volume of transactions from end of month sales activities, the customer's refund was not processed until today on 6/12/2014.We do sincerely apologize for this delay and inconvenience that was caused to this customer.
Good Afternoon [redacted]
new roman', 'new york', times, serif;">I am writing to you with an update on Revdex.com complaint ref number [redacted]
After speaking to our VP of Fixed Operations at Carbone, he stated that the cause of the water leak was found to be that the urethane seal was not applied fully to cover seam around the windshield. The glass was removed and the windshield was resealed and checked for leaks. All work is complete.
(Please see attached RO)
Please let me know if you need further information.
Thank you!