CarbonKlean LLC

At this time, our Return Policy, which is clearly stated on our website, accepts only unused and unopened products for returnWe do offer free replacement units for those customers who have a defective unit in some way, within the first days of purchaseOnce a product is opened or used, we cannot accept it for a refund, we can only issue a replacement.We have very helpful instructions and videos to assist customers in using their CarbonKlean products, and getting the most out of themWe often send these helpful tips, and video links to assist customers with any Frequently Asked Questions they may have.Return Policy attachment included, we always encourage customers to read and understand our Return Policy before making a purchaseRETURN POLICYOnly returns of product in original, unopened, new condition will be acceptedYou must send a copy of your invoice along with your product to:CarbonKlean ReturnsVillage Pointe Dr.Powell, OH [redacted] Once we receive the product we will contact you regarding your returnIf returned merchandise meets the above requirements we will process a refund, not including shipping costs if anyYour refund may take up to (14) business days from the date of processing before your account is credited.Please read our policy thoroughly to make sure that you qualify for the return of your product and understand that unless there is a manufacturers defect in your product which we will happily replace, we do not return used product under any circumstances.Thank you

Case #*** was resolvedAlthough the company has never contacted me regarding my issue or my messages, I did receive the ordered items last SatThank you for your quick response

complaint ID *** *** *** ***Complaint has been resolved.*** *** **
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When I checked the tracking number it said that it shipped to our address and it did notit was shipped to Rhode Island ,12/29.we received the product, today January the strange part is I went back into the e-mail that I received ,12/29, now the shipping place changed
to our address.I do not know how that happens but it didon the outside of the package the name of the business is *** *** *** *** *** * ***
** ***WE WERE WONDERING WHAT WE WERE GETTINGthe product is what we ordered and it is great but they need some business help! thanks ROSE DALMAN

At this time, our Return Policy, which is clearly stated on our website, accepts only unused and unopened products for return. We do offer free replacement units for those customers who have a defective unit in some way, within the first 60 days of purchase. Once a product is opened or used, we...

cannot accept it for a refund, we can only issue a replacement.We have very helpful instructions and videos to assist customers in using their CarbonKlean products, and getting the most out of them. We often send these helpful tips, and video links to assist customers with any Frequently Asked Questions they may have.Return Policy attachment included, we always encourage customers to read and understand our Return Policy before making a purchase. RETURN POLICYOnly returns of product in original, unopened, new condition will be accepted. You must send a copy of your invoice along with your product to:CarbonKlean Returns24 Village Pointe Dr.Powell, OH 43065* Once we receive the product we will contact you regarding your return. If returned merchandise meets the above requirements we will process a refund, not including shipping costs if any. Your refund may take up to (14) business days from the date of processing before your account is credited.Please read our policy thoroughly to make sure that you qualify for the return of your product and understand that unless there is a manufacturers defect in your product which we will happily replace, we do not return used product under any circumstances.Thank you.