[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***
Our office was contacted by [redacted] (customer), on July 30, concerning a Next Day Air charge (opted for at time of order), in the amount of $The order (Invoice [redacted] was placed Monday, July 27, at our web site ( www.CarbonlessOnDemand.com).After receiving the order (Delivered On: Thursday, 07/30/at 10:A.M.), the customer became upset with the shipping charges.She said that if she would have used her own FedEx shipping account, the shipping cost would have been lessAlthough she could have elected to use her own shipping account, she chose the UPS Next Day Shipping option presented at time of orderOur online ordering system provides our customers with a number of shipping options at check-out, all of which include the shipping priceThey are also presented with a "Verify Order" screen, which gives them the opportunity to cancel out, make changes to their order (including shipping choice) or continue to submit their orderIf she did not want to proceed with the purchase, she had the option to cancel or change the shipping method before confirming the orderIn addition, a copy of the invoice is automatically sent by email, and the order is posted online in the Customer's Account HistoryShe is now requesting a credit of $In an effort to show good faith, the owner offered a $credit, which was acceptedThis credit was issued the same day (July 30, 2015) and applied to the credit card used at time of orderAttached is a copy of Invoice [redacted] as provided to the customer.Carbonless On Demand prides itself on immediate response to any and all customer inquires.Please feel free to contact us if you have questions or concerns[redacted] / Owner
Our office was contacted by our customer via email May 2, at 11:pm ESTWe are not operating at this time so the next morning we reviewed the email and started an investigation for the claimThe graphic designer explained to the customer that the tile was printed as receivedThe customer then stated that he should have been contacted and the order was not acceptable as printedHe wanted a full refund and stated that if he did not receive a refund he wanted to cancel the replacement orderThe graphic designer did as per our terms stated onlineWe have finalized our investigation and have given the customer an in house credit of $the amount of his original orderHe has asked for his forms to be reprinted using this credit using a revised file suppliedPlease feet free to contact us if you have questions or concerns, [redacted] Owner
Our office was contacted by *** (customer), on July 30, concerning a *** *** *** *harge (opted for at time of order), in the amount of $The order (*** ***) was placed Monday, July 27, at our web site ( www.CarbonlessOnDemand.com).After receiving the order
(Delivered On: Thursday, 07/30/at 10:A.M.), the customer became upset with the shipping charges.She said that if she would have used her own *** *hipping account, the shipping cost would have been lessAlthough she could have elected to use her own shipping account, she chose the UPS Next Day Shipping option presented at time of order. Our online ordering system provides our customers with a number of shipping options at check-out, all of which include the shipping priceThey are also presented with a "Verify Order" screen, which gives them the opportunity to cancel out, make changes to their order (including shipping choice) or continue to submit their orderIf she did not want to proceed with the purchase, she had the option to cancel or change the shipping method before confirming the order. In addition, a copy of the invoice is automatically sent by email, and the order is posted online in the Customer's Account HistoryShe is now requesting a credit of $251.00. In an effort to show good faith, the owner offered a $credit, which was acceptedThis credit was issued the same day (July 30, 2015) and applied to the credit card used at time of orderAttached is a copy of Invoice *** as provided to the customer.Carbonless On Demand prides itself on immediate response to any and all customer inquires.Please feel free to contact us if you have questions or concerns.*** *** / Owner
Our office was contacted by our customer via email May 2, 2017 at 11:50 pm EST. We are not operating at this time so the next morning we reviewed the email and started an investigation for the claim. The graphic designer explained to the customer that the tile was printed as received. The customer...
then stated that he should have been contacted and the order was not acceptable as printed. He wanted a full refund and stated that if he did not receive a refund he wanted to cancel the replacement order. The graphic designer did as per our terms stated online. We have finalized our investigation and have given the customer an in house credit of $64.00 the amount of his original order. He has asked for his forms to be reprinted using this credit using a revised file supplied. Please feet free to contact us if you have questions or concerns, [redacted] Owner
Our office was contacted by [redacted] (customer), on July 30, 2015 concerning a Next Day Air charge (opted for at time of order), in the amount of $550.31. The order (Invoice [redacted] was placed Monday, July 27, 2015 at our web site ( www.CarbonlessOnDemand.com).After receiving the order (Delivered On: Thursday, 07/30/2015 at 10:13 A.M.), the customer became upset with the shipping charges.She said that if she would have used her own FedEx shipping account, the shipping cost would have been less. Although she could have elected to use her own shipping account, she chose the UPS Next Day Shipping option presented at time of order. Our online ordering system provides our customers with a number of shipping options at check-out, all of which include the shipping price. They are also presented with a "Verify Order" screen, which gives them the opportunity to cancel out, make changes to their order (including shipping choice) or continue to submit their order. If she did not want to proceed with the purchase, she had the option to cancel or change the shipping method before confirming the order. In addition, a copy of the invoice is automatically sent by email, and the order is posted online in the Customer's Account History. She is now requesting a credit of $251.00. In an effort to show good faith, the owner offered a $90.00 credit, which was accepted. This credit was issued the same day (July 30, 2015) and applied to the credit card used at time of order. Attached is a copy of Invoice [redacted] as provided to the customer.Carbonless On Demand prides itself on immediate response to any and all customer inquires.Please feel free to contact us if you have questions or concerns.[redacted] / Owner
Please accept the following as CarbonlessOnDemand.com’s response to the above-referenced Customer Concern: In November 2015, the Customer placed an online re-order of print job “[Name 1] Invoice No. 58372.” The Customer had previously placed two different print job orders with our company:...
“[Name 1] Invoice No. 54045” and “[Name 2] Invoice No. 58372.” Accordingly, when placing the re-order, the Customer used the name from the first print job and the Invoice No. from the second print job. Our company fulfilled the re-order by printing and shipping “[Name 1] Invoice No. 54045.” On February 20, 2016, three months after the re-order was fulfilled, the Customer notified our company that it had intended to re-order “[Name 2] Invoice No. 58372.” Our policy, which is set forth on our website, is to correct, at our expense, any errors we make when the Customer notifies us within 30 days. Given the confusing re-order and lapse of time in this case, we offered the Customer a 20% discount on a re-order of “[Name 2] Invoice No. 58372,” which the Customer did not find sufficient. Customer satisfaction is our priority. For this reason, we are willing to print and ship a re-order of print job “[Name 2] Invoice No. 58372” as our company could have avoided this issue by contacting the Customer to inquire as to the confusing re-order. However, we stand by our policy requiring customers to notify us of errors within 30 days and, as such, will require this Customer to provide such notice in the event of any future errors. Thank you for the opportunity to respond to this Customer Concern. Please do not hesitate to contact me if you have any further questions. ...⇄ Sincerely, [redacted] ...⇄ CarbonlessOnDemand.com
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***
Our office was contacted by [redacted] (customer), on July 30, concerning a Next Day Air charge (opted for at time of order), in the amount of $The order (Invoice [redacted] was placed Monday, July 27, at our web site ( www.CarbonlessOnDemand.com).After receiving the order (Delivered On: Thursday, 07/30/at 10:A.M.), the customer became upset with the shipping charges.She said that if she would have used her own FedEx shipping account, the shipping cost would have been lessAlthough she could have elected to use her own shipping account, she chose the UPS Next Day Shipping option presented at time of orderOur online ordering system provides our customers with a number of shipping options at check-out, all of which include the shipping priceThey are also presented with a "Verify Order" screen, which gives them the opportunity to cancel out, make changes to their order (including shipping choice) or continue to submit their orderIf she did not want to proceed with the purchase, she had the option to cancel or change the shipping method before confirming the orderIn addition, a copy of the invoice is automatically sent by email, and the order is posted online in the Customer's Account HistoryShe is now requesting a credit of $In an effort to show good faith, the owner offered a $credit, which was acceptedThis credit was issued the same day (July 30, 2015) and applied to the credit card used at time of orderAttached is a copy of Invoice [redacted] as provided to the customer.Carbonless On Demand prides itself on immediate response to any and all customer inquires.Please feel free to contact us if you have questions or concerns[redacted] / Owner
Our office was contacted by our customer via email May 2, at 11:pm ESTWe are not operating at this time so the next morning we reviewed the email and started an investigation for the claimThe graphic designer explained to the customer that the tile was printed as receivedThe customer then stated that he should have been contacted and the order was not acceptable as printedHe wanted a full refund and stated that if he did not receive a refund he wanted to cancel the replacement orderThe graphic designer did as per our terms stated onlineWe have finalized our investigation and have given the customer an in house credit of $the amount of his original orderHe has asked for his forms to be reprinted using this credit using a revised file suppliedPlease feet free to contact us if you have questions or concerns, [redacted] Owner
Our office was contacted by *** (customer), on July 30, concerning a *** *** *** *harge (opted for at time of order), in the amount of $The order (*** ***) was placed Monday, July 27, at our web site ( www.CarbonlessOnDemand.com).After receiving the order
(Delivered On: Thursday, 07/30/at 10:A.M.), the customer became upset with the shipping charges.She said that if she would have used her own *** *hipping account, the shipping cost would have been lessAlthough she could have elected to use her own shipping account, she chose the UPS Next Day Shipping option presented at time of order. Our online ordering system provides our customers with a number of shipping options at check-out, all of which include the shipping priceThey are also presented with a "Verify Order" screen, which gives them the opportunity to cancel out, make changes to their order (including shipping choice) or continue to submit their orderIf she did not want to proceed with the purchase, she had the option to cancel or change the shipping method before confirming the order. In addition, a copy of the invoice is automatically sent by email, and the order is posted online in the Customer's Account HistoryShe is now requesting a credit of $251.00. In an effort to show good faith, the owner offered a $credit, which was acceptedThis credit was issued the same day (July 30, 2015) and applied to the credit card used at time of orderAttached is a copy of Invoice *** as provided to the customer.Carbonless On Demand prides itself on immediate response to any and all customer inquires.Please feel free to contact us if you have questions or concerns.*** *** / Owner
Our office was contacted by our customer via email May 2, 2017 at 11:50 pm EST. We are not operating at this time so the next morning we reviewed the email and started an investigation for the claim. The graphic designer explained to the customer that the tile was printed as received. The customer...
then stated that he should have been contacted and the order was not acceptable as printed. He wanted a full refund and stated that if he did not receive a refund he wanted to cancel the replacement order. The graphic designer did as per our terms stated online. We have finalized our investigation and have given the customer an in house credit of $64.00 the amount of his original order. He has asked for his forms to be reprinted using this credit using a revised file supplied. Please feet free to contact us if you have questions or concerns, [redacted] Owner
Our office was contacted by [redacted] (customer), on July 30, 2015 concerning a Next Day Air charge (opted for at time of order), in the amount of $550.31. The order (Invoice [redacted] was placed Monday, July 27, 2015 at our web site ( www.CarbonlessOnDemand.com).After receiving the order (Delivered On: Thursday, 07/30/2015 at 10:13 A.M.), the customer became upset with the shipping charges.She said that if she would have used her own FedEx shipping account, the shipping cost would have been less. Although she could have elected to use her own shipping account, she chose the UPS Next Day Shipping option presented at time of order. Our online ordering system provides our customers with a number of shipping options at check-out, all of which include the shipping price. They are also presented with a "Verify Order" screen, which gives them the opportunity to cancel out, make changes to their order (including shipping choice) or continue to submit their order. If she did not want to proceed with the purchase, she had the option to cancel or change the shipping method before confirming the order. In addition, a copy of the invoice is automatically sent by email, and the order is posted online in the Customer's Account History. She is now requesting a credit of $251.00. In an effort to show good faith, the owner offered a $90.00 credit, which was accepted. This credit was issued the same day (July 30, 2015) and applied to the credit card used at time of order. Attached is a copy of Invoice [redacted] as provided to the customer.Carbonless On Demand prides itself on immediate response to any and all customer inquires.Please feel free to contact us if you have questions or concerns.[redacted] / Owner
Please accept the following as CarbonlessOnDemand.com’s response to the above-referenced Customer Concern: In November 2015, the Customer placed an online re-order of print job “[Name 1] Invoice No. 58372.” The Customer had previously placed two different print job orders with our company:...
“[Name 1] Invoice No. 54045” and “[Name 2] Invoice No. 58372.” Accordingly, when placing the re-order, the Customer used the name from the first print job and the Invoice No. from the second print job. Our company fulfilled the re-order by printing and shipping “[Name 1] Invoice No. 54045.” On February 20, 2016, three months after the re-order was fulfilled, the Customer notified our company that it had intended to re-order “[Name 2] Invoice No. 58372.” Our policy, which is set forth on our website, is to correct, at our expense, any errors we make when the Customer notifies us within 30 days. Given the confusing re-order and lapse of time in this case, we offered the Customer a 20% discount on a re-order of “[Name 2] Invoice No. 58372,” which the Customer did not find sufficient. Customer satisfaction is our priority. For this reason, we are willing to print and ship a re-order of print job “[Name 2] Invoice No. 58372” as our company could have avoided this issue by contacting the Customer to inquire as to the confusing re-order. However, we stand by our policy requiring customers to notify us of errors within 30 days and, as such, will require this Customer to provide such notice in the event of any future errors. Thank you for the opportunity to respond to this Customer Concern. Please do not hesitate to contact me if you have any further questions. ...⇄ Sincerely, [redacted] ...⇄ CarbonlessOnDemand.com
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]