Carco Sales & Finance

Customer purchased a used vehicle AS IS on 08/02/Customer was aware that he was purchasing the vehicle without extra key, key fob, and floor matsThose items were also never promised to him at the time of purchase and he never mentioned that it was a problem for himThe vehicle has not been in an accident according to multiple history reports that he signed when he bought the vehicle, and the fact that the vehicle has no signs of damageHe was very excited with his purchase and loved the vehicleMr [redacted] had buyers remorse a few days later and wanted to return the vehicleOn the day of the purchase it was explained to him that there is No Cooling off period in the state of California and that the Sale was final, meaning he cannot return the vehicleHe also signed a contract stating soHe had simply changed his mind We have also spoken to Mr [redacted] several times to schedule an appointment regarding the noise, which he has not doneIt is obvious that Mr [redacted] is upset that he was not able to return the vehicleAs a courtesy we are willing to check out the noise on the vehicle and get him a key fob with alarm free of chargeWe have tried to contact Mr [redacted] to resolve this, but have not received a response

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.I was nothing but respectful and honest with ***, the owner, and ***, the salesmen throughout this whole processIt wasn't even full days when I decided to take the car backThe only reason why I'm taking the car back is because I was in distress the whole time especially when I was asked to put more money down then I actually had and after a motorcycle fell on my childrenIn regards to the sign: my children are and and they don't know how to read [redacted] and the receptionist were harrassing my children the day I gave the car back asking my children questions and coercing an answer out of themIt was very unprofessional for them to talk to small children when you are doing business with an adult and to accuse me of filing a frivolous suitI'm not a doctor and I assume [redacted] isn't a doctor eitherIt took people to get the mororcycle upWhen a 5,pound bike falls on children(even if it grazes them) there could be hairline fractures or internal bleedingThat's why there is a medical professional involved because they are the expertsWhy wouldn't I or any other parent for that matter not want to get that second opinion? Regards, [redacted]

[redacted] repeatedly applied for a loan and was in contact with our Sales Associates weeks prior to her purchasing the Ford ExpeditionThe day of the purchase, she was dropped off by a taxi cab with her two childrenThe children were told repeatedly by heir mother and by our Sales Associates and myself to stay put [redacted] and [redacted] had already discussed the deal and were signing the contract when I saw her children grab the motorcycle which has a clear DO NOT TOUCH sign on itThe motorcycle fell to the ground, both children were out of harms wayI asked the children repeatedly if they were okay and if anything hurt, they said they were fine and nothing hurt and continued spinning our lobby chairs Days later, [redacted] decided to surrender the vehicle due to the fact that she found a better deal elsewhereUnfortunately that is not how the car business operatesOnce we denied her returning the vehicle, she threatened to sue us for the motorcycle incident and physical damage to her children which were just as lively as they were when they came in at the time of the purchaseWhen we did not comply , [redacted] began talking about frivolous lawsuits

Mr. [redacted] was well aware that the vehicle came with only 1 key and no key fob or floor mats at the time of purchase. He test drove the vehicle and visually inspected it, and not once did he mention that that the key was an issue or anything about any damage, and did not complain about the floor mats. Again, he purchased this vehicle AS-IS and nothing was promised or implied. We also have photos of the vehicle before the sale proving that there is no front end damage We did however try contacting Mr. [redacted] to schedule an appointment with our service department for the noise. He never returned our calls and failed to make that appointment. This is our first time hearing that the floor mats and key were an issue. The several times that we spoke in person and on the phone, he did not mention those items. As stated in previous response, as a courtesy we are willing to Give him another key with a key fob, check out the noise, and we will also throw in Aftermarket floor mats. Free of Charge to him. Again Mr. [redacted] had buyers remorse and is upset that he could not return the vehicle as stated in his contract. We even offered to switch him to a different vehicle and he deiced to keep the one he has now. We would like to resolve this with Mr. [redacted] and have offered him what he is requesting.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I was nothing but respectful and honest with [redacted], the owner, and [redacted], the salesmen throughout this whole process. It wasn't even 2 full days when I decided to take the car back. The only reason why I'm taking the car back is because I was in distress the whole time especially when I was asked to put more money down then I actually had and after a motorcycle fell on my children. In regards to the sign: my children are 5 and 4 and they don't know how to read. [redacted] and the receptionist were harrassing my children the day I gave the car back asking my children questions and coercing an answer out of them. It was very unprofessional for them to talk to small children when you are doing business with an adult and to accuse me of filing a frivolous suit. I'm not a doctor and I assume [redacted] isn't a doctor either. It took 3 people to get the mororcycle up. When a 5,000 pound bike falls on children(even if it grazes them) there could be hairline fractures or internal bleeding. That's why there is a medical professional involved because they are the experts. Why wouldn't I or any other parent for that matter not want to get that second opinion?
Regards,
[redacted]

This company is a fraud. I bought a car there about 1 week ago and they told me they had just done the service on it and that it would last me at least 2-3 years because it only had 80,000 miles. I magically ran into the ex owner and he asked me what I knew about the car? Come to find out they messed with the mileage and the car had almost 200,000 miles on it and my techs at work inspected it and it was leaking oil from. The cam cover and smelled like gas every time I gassed it up. It was rusted everywhere and the rear brake pads were worn out. I went back to them and they had the nerve to tell me what they did wasn't illegal lol They refused to let me talk to the owner and finally when I told them I would file a law suit , I received a call from them telling me to bring back the car and they would return my money. When I went to get my money the owner had the nerve to ask me why I was angry and that I wouldn't get financed anywhere. And for me to leave his property. Only because I don't have time to really get a lawyer is the reason why I didn't file a lawsuit. I don't understand how someone can be in bussiness still. Horrible people and even worse buying experience.

Customer purchased a used vehicle AS IS on 08/02/2017. Customer was aware that he was purchasing the vehicle without extra key, key fob, and floor mats. Those items were also never promised to him at the time of purchase and he never mentioned that it was a problem for him. The vehicle has not been...

in an accident according to multiple history reports that he signed when he bought the vehicle, and the fact that the vehicle has no signs of damage. He was very excited with his purchase and loved the vehicle. Mr. [redacted] had buyers remorse a few days later and wanted to return the vehicle. On the day of the purchase it was explained to him that there is No Cooling off period in the state of California and that the Sale was final, meaning he cannot return the vehicle. He also signed a contract stating so. He had simply changed his mind.  We have also spoken to Mr. [redacted] several times to schedule an appointment regarding the noise, which he has not done. It is obvious that Mr. [redacted] is upset that he was not able to return the vehicle. As a courtesy we are willing to check out the noise on the vehicle and get him a key fob with alarm free of charge. We have tried to contact Mr. [redacted] to resolve this, but have not received a response.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
 
Regards,
[redacted]
when I purchased the vehicle they told me in writing that the vehicle was equiped w security sistem such security sistem needs a key fob to opperate and they never told me there were not extra key and key fob otherwise I wont buy the vehicle floor mats where listed on the advertised photos but they were not delivered w the car about the noise the salesperson promised verbaly they were going to check and fix the problem after the vehicle was purchased it was over a week at the dealer but they never fixed before start this complain I tried to reach the salesperson to tell him about it they promised to call me back but they never did it and the grill and front bumper is visible damaged and re painted but is a cheap job and the vehicle looks bad I don t want to spend money out of my pocket to buy equipmet that should be part of a vehicle just purchased

[redacted] repeatedly applied for a loan and was in contact with our Sales Associates weeks prior to her purchasing the 2002 Ford Expedition. The day of the purchase, she was dropped off by a taxi cab with her two children. The children were told repeatedly by heir mother and by our Sales Associates and myself to stay put. [redacted] and [redacted] had already discussed the deal and were signing the contract when I saw her children grab the motorcycle which has a clear DO NOT TOUCH sign on it. The motorcycle fell to the ground, both children were out of harms way. I asked the children repeatedly if they were okay and if anything hurt, they said they were fine and nothing hurt and continued spinning our lobby chairs.  Days later, [redacted] decided to surrender the vehicle due to the fact that she found a better deal elsewhere. Unfortunately that is not how the car business operates. Once we denied her returning the vehicle, she threatened to sue us for the motorcycle incident and physical damage to her children which were just as lively as they were when they came in at the time of the purchase. When we did not comply , [redacted] began talking about frivolous lawsuits.

Good morning,
I'm actually going through the avenues or filing a complaint with you and the City of San Diego. I'm also consulting with different lawyers to see if I will have a case before I actually file a Civil suit. If the issue is resolved and I'm satisfied, then there will be no...

need to go to court. Thank you for understanding.
[redacted]

Review: I bought a 2002 Ford Expedition XLT amd was financed through Carco Sales and Finance. The salesman's name is [redacted] and the owners name is [redacted]. Before I signed the contract, a motorcycle in the store fell and my 2 children were involved. It took 3 people(including myself) to get the motorcycle back up. My children seemed to be fine at the time. I proceeded to sign the contract after this happened also while instructing my children to be quiet. I was in distress the whole time while signing the contract after the motorcycle fell and in between talking to my children, I wasn't paying attention to what I was signing. Before then, I was asked for a bigger down payment for the vehicle that I agreed to pay by October 1, 2015. I spent about five and a half hours purchasing this vehicle. When I went home, I did not feel good about the deal at all especially being distress abouy the events that took place and about the $3,120 that I mistakenly agreed to pay just to get out the door after being at Carco Sales for so long. Not even 2 day later, I decided that there was something wrong with the deal I made and physically went in to return the vehicle and get my money back, which was $1,380 in a down payment. I was told that I could not bring the vehicle back and receive my money back either due to California law. My wife, [redacted] spoke with her Chief in the Navy, her Chief personally called Carco Sales and was told that I could not return the vehicle due to store policy which is two different reasons they came up with as to why I couldn't return the vehicle. I researched California law and under one of the codes of me being distressed that the contract would be null and void. I'm in the process of filing a Civil suit again Carco sales. I returned the vehicle and key, took pictures and asked for copies of my paperwork which they did not oblige. I would appreciate if you could further investigate this issue and be the mediator between my wife and I and Carco Sales([redacted]).Desired Settlement: I want like to be free and clear of all financial responsibilty for the returned vehicle.

Consumer

Response:

Good morning,

Review: I went to a dealer last night 7/18/2013 to buy a car it says in the contract that I have two days to cancel, I sign the contract last night. I went today 7/19/2013 to cancel,he didn't want to give me any paper work [redacted]) he said that they cannot cancel because they need to talk to boss, WHY IF IN THE CONTRACT IM STILL ON TIME TO CANCEL ONLY ONE DAY HAS PASS. The reason I have is that I received a call that my job is almost over in a few day and I wont be able to pay the car, I dont even have driver license. I haven't even test drive it,the car is still at the dealer I didnt even drive the car to tested the car is still in the dealer I have not touch it o move it.Desired Settlement: Im able to pay contract cancellation IM STILL ON TIME ONLY ONE DAY HAS PASS!

Business

Response:

WE ARE WRITING IN RESPONSE TO THE COMPLAINT. WE HAVE SPOKEN TO CUSTOMER AND RESOLVED THE MATTER. CUSTOMER FILED COMPLAINT BEFORE ADDRESSING THEIR CONCERNS WITH THE DEALER. AFTER RESOLVING THE MATTER CUSTOMER HAS SIGNED A LETTER STATING THEY ARE COMPLETELY SATISFIED, AND HAS PROMISED THEY WOULD CALL Revdex.com AND RETRACT THEIR COMPLAINT, SINCE IT WAS RESOLVED ONCE BROUGHT TO OUR ATTENTION.

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