CarCover.com Reviews (%countItem)
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Address: 700 N Valley St Ste D, Anaheim, California, United States, 92801-3824
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I purchased a car cover that was not as advertised and they will not allow me to return the item and refuse to refund me. The site claimed the cover was 100% water proof upon looking at the cover it is not. I spoke with a rep who claimed the site stated it is water resistant not water proof even after I showed them what their description of the cover from their site. I have also asked for an rma for the cover to just be told that I need to use the cover for a month for it to be as expected. They do not want to return my fund or take their product back!
Hello,
we will gladly accept the package for a return please go ahead and send the email to the return department
On November 20, 2020, we ordered an RV cover from The Car Cover Company (carcover.com) in the amount of $395.99. The company states on their website that there is a Lifetime Warranty on ALL covers they sell. The first cover ripped within a matter of days. When we contacted the company, they eventually responded and said they would send a replacement cover, after we send $60.00 for shipping of the new cover. On December 12, 2020, we charged the required $60.00 to the account above, in order to have the replacement cover shipped to us.
Within one day, the second cover ripped completely in half. On January 17, 2020, pictures of the second cover were sent to the company, asking for a monetary refund. We received an e-mail that said it would take 24-48 hours to respond. To date, we have received no response to our request for monetary refund. We have sent multiple e-mail requests, as well as phone messages to the company. Clearly, after two covers, the company is unable to provide us with a stable, âlifetimeâ cover.
The Original order number is #500159217; Part #***; Request for refund #***
Thank you in advance for your help.
Add notePayment refunded due to customer requestApr 20, 2020, 9:16 AM
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the full amount has been refunded back to the customer
We have received the 395.99 purchase price back on our crefit card. However, the $60 shipping fee was not addressed.Is that something they are not required to do?
Hello,
we do not cover the cost of shipping for returning items. we are glad to hear that you have gotten the full refund.
thank you
9/2/19, Bought Gold Shield 5L car cover advertised on their product page as "100% waterproof," with Lifetime Warranty. I live in south/eastern edge of Aptos, CA. Very little rain over the winter. Noticed a slight leak during first rain in late Fall. Didn't care since it was slight.
See screenshot of the entire page - proof they falsely describe their product.
In March, I put the cover on the car due to forecast of rain that night.
Rain stopped by morning.
Left the cover on the car parked on the driveway in the sun.
Late afternoon, close to dark, I began removing the cover since I needed to drive somewhere.
I was shocked to see a huge cloudy patch of spots on the car paint on the car trunk.
The spots exactly matched the wet spots of the inside of cover.
I photographed both the spots on the car and the matching spots on the cover.
I attached the photos in an email, copied and pasted their original 9/2/19 order email to me, and wrote them a polite email about their warranty, and the cover's damage to the paint on my car trunk.
(Searching on *** led me to discover that many consumers complain about this "cloudy spot" issue with car covers.)
CarCover's response was negligent.
They offered me a replacement if I paid a $30 shipping fee which I refused to pay.
And - they said their cover did not damage my car.
They said that I had left the cover on my car for six months without removing it. HUH?
I had specifically told them that I drive my car just about everyday.
I called to speak with the manager several times within two weeks.
Each time, they told me he "just left," or "He left for the Sabbath."
Finally, I got lucky and called when he was in, and was then, asked to email him instead of speaking with him.
So, I emailed him.
He was dismissive.
I figured, well being a 75-year-old female doesn't help, so I got tough.
Told him, "For a religious man, you sure are a crook."
He replied that he would issue me a full refund.
Got the refund, but no offer to cover trunk carpaint damage.
Dear Revdex.com,
I regret that I have not received the business (the Car Cover Company) response to me regarding my filed complaint, ID.
Please advise how I can access the business's response, if in fact, they have responded.
Thank you.
Regards
we find it very disrespectful to use religion in this matter as religion has nothing to do with it. we have issued the full refund because we care for our customers. what was said is the only way the cover could have damaged the car is if the clear coat was already damaged. we are no responsible for any damage that occurs tot he vehicle and that is stated on our website. we find that this complaint is more out of spite or maybe something to do with the religion we practice. we issued a full refund back to the card
Thank you for your quick response. Please note that your office was the first to bring religion into the conversation. I meant no disrespect re: your religion.I did, and do, disrespect your way of denying evidence I gave you that your cover did in fact damage my car paint.And I deeply disrespect your company for its false advertising and failure to advise consumers not to leave the cover on a car parked in the sun after a night of rain. *** Search shows that I am not alone as a shocked consumer finding âcloudy white spotsâ on my car from a car cover.I also question your integrity regarding the fact that no where on your site, do you mention that you are not responsible for any damage caused by the car cover. Maybe, you will rush now to post that disclaimer.Please do the right thing: rewrite with integrity your product claims and description which would include the deletion of your â100% waterproofâ claim. Even your employee told me over the phone that âour covers leak over time.â Thank you.
Hello,
it is in the description and was always in the description we are willing to issue a refund for the cover if you put in your year make and model you will see the text
Your cover link below for my specific car still has ssme false advertising. No where does it say that the cover can cause permanent cloudy white spots on the car paint if the covered car is left in the sun after a rain. And your cover is not 100% waterproof as I experienced in less than 3 months after purchase, and as your employees told me over the phone that the cover would leak over time.
I purchased a car cover on May 11 from carryover.com, and for $139.99 I was not happy with it and per the company website 100% guaranteed return and hassle free returns . I emailed them on May 26, 2018 with my order number to request a refund. The first email included the order #and stated that the cover did not fit. They responded back with asking us to take a picture of the car cover on we told him that we did not like the plastic straps that could scratch the car and we just wanted to return it they then responded by asking us if we were to keep it for an additional 20% off. We also responded back saying they were not wanting any money back we just want the product returned as per the 30 day moneyback guarantee. I'm June 2 I called and I spoke with Jeff and he told me that Isaac is the manager and to send him another email with our concern that we want the product returned and re-fine. I sent an email again on June 2 heard nothing back then again on June 4 I sent another email stating that if I did not hear back from them by 12 o'clock this afternoon I would call the credit Company to dispute the charge which I have started that process and would also contact the Revdex.com. There is been a total of nine emails and nobody has gotten back to us to return this product and when I searched on the Internet I am seeing a lot of reviews and they give people the runaround I am very displeased with their service and their poor representation of your online 100% guarantee hassle free returns. I am in great need of your assistance to help me and also help anyone else who deals with his company in the future thank you so much
Hello Dear Customer,We apologize in advance if you are not 100% satisfied with the cover, therefore we would like to do our best to make you happy by giving you two options:1) We can refund 50% of what you paid and you get to keep the cover without any questions.2) You would have to ship back the cover and reply to this e-mail with a tracking number in order to get a full refund. If we donât get a tracking number, we wonât be able to confirm that we got it and we wonât be able to make a refund.If you decide to choose option 1: Simply reply to this email âOption 1â and we will immediately issue the refund, which may take up to 2 â 3 business days to get processed.
we have responded to the email on jun 07 2018 at 10:57am please not that a full refund has been issued back to the card as we have received the cover we feel that this is a misrepresentation of our company we acknowledge the fact that the customs related to return the cover and we immediately issued a full refund upon receival of the package
Jun 19 14:16(assign)Thank you for providing us with a tracking number. As soon the package is delivered to our warehouse, we will issue the refund immediately.
ID***Amount$139.99Refunded$139.99