We would like to thank you once again for the opportunity to respond to the complaint filed with the Revdex.com by [redacted]. As we have reviewed Ms. [redacted]s unsatisfactory acceptance of our response we would like to reiterate the documented efforts and factual data that was provided within our original response. On three separate occasions, we received communication from Ms. [redacted] with regards to her account and billings. As provided within our initial response on each of the calls the following was provided: May 17, 2016 credit issued in the amount of $256.69 in response to Ms. [redacted]s concern of end of month standard fees. June 13, 2016 Ms. [redacted] indicated that her service fee (CardPointe) was too high. As you will notice not only did we reduce this fee to $10.00, we reduced it $5.00 below her original contracted fee of $15.00. July 12, 2016 Ms. [redacted] contacted our office with regards to our annual rate increase at which time we excluded Ms. [redacted] from the increase. Not only did we exclude Ms. [redacted]s company from the increase, we reduced her processing fees during this call. As you will notice Ms. [redacted]’s processing rates were reduce to 0.50% and her transaction fees reduced to $0.10 (original contracted rates were 0.75% & $0.15). While we were contacted on October 27, 2016 by [redacted] requesting to close the account, we received no such documented formal close request to do so until November 22, 2016 by Ms. [redacted]. Furthermore, and once again, Ms. [redacted] indicates that she did not have the proper shipping address however, her close letter dated November 22, 2016 clearly indicates that she did in fact have our proper address of 11140 East 106th Street. Additionally, Ms. [redacted] indicates in that very letter with our correct address that the terminal will be shipped “within the next week”. While we understand that Ms. [redacted] presents her dissatisfaction with our company, it is quite clear that we have demonstrated (documented) extreme efforts to satisfy the concerns and needs for [redacted] and have acted completely within the terms of the contractual agreements. We thank you once again for allowing us to provide additional clarity and are with hope that this provides resolve to the matter at hand. Sincerely, Jason S[redacted] CSO
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted]. Todays date is October 27,2015. The response was sent on the 21st and I have not recieved a payback as of yet. I do not know what immediately means to this company,but I would think 1 week would be sufficient. regards, [redacted].
We would like to thank you once again for the opportunity to respond to the complaint filed with the Revdex.com by [redacted]. As we have reviewed Ms. [redacted]s unsatisfactory acceptance of our response we would like to reiterate the documented efforts and factual data that was provided within our original response. On three separate occasions, we received communication from Ms. [redacted] with regards to her account and billings. As provided within our initial response on each of the calls the following was provided: May 17, 2016 credit issued in the amount of $256.69 in response to Ms. [redacted]s concern of end of month standard fees. June 13, 2016 Ms. [redacted] indicated that her service fee (CardPointe) was too high. As you will notice not only did we reduce this fee to $10.00, we reduced it $5.00 below her original contracted fee of $15.00. July 12, 2016 Ms. [redacted] contacted our office with regards to our annual rate increase at which time we excluded Ms. [redacted] from the increase. Not only did we exclude Ms. [redacted]s company from the increase, we reduced her processing fees during this call. As you will notice Ms. [redacted]’s processing rates were reduce to 0.50% and her transaction fees reduced to $0.10 (original contracted rates were 0.75% & $0.15). While we were contacted on October 27, 2016 by [redacted] requesting to close the account, we received no such documented formal close request to do so until November 22, 2016 by Ms. [redacted]. Furthermore, and once again, Ms. [redacted] indicates that she did not have the proper shipping address however, her close letter dated November 22, 2016 clearly indicates that she did in fact have our proper address of 11140 East 106th Street. Additionally, Ms. [redacted] indicates in that very letter with our correct address that the terminal will be shipped “within the next week”. While we understand that Ms. [redacted] presents her dissatisfaction with our company, it is quite clear that we have demonstrated (documented) extreme efforts to satisfy the concerns and needs for [redacted] and have acted completely within the terms of the contractual agreements. We thank you once again for allowing us to provide additional clarity and are with hope that this provides resolve to the matter at hand. Sincerely, Jason S[redacted] CSO
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted]. Todays date is October 27,2015. The response was sent on the 21st and I have not recieved a payback as of yet. I do not know what immediately means to this company,but I would think 1 week would be sufficient. regards, [redacted].