size="4">To whom it may concern, Thank you for giving us the opportunity to respond to the complaint made by [redacted] on August 9th, We continually strive to provide exceptional customer service to our clients and regret that she was dissatisfied with the service she received [redacted] statement of desired settlement have already been completed prior to this response As of August 11th [redacted] prepaid debit card was activated upon our receiving additional information from her employer [redacted] stated accurately that we do ask our customers for identifying information and if we are not able to validate it on our own we ask for additional documentation Depending upon how quickly our customer responds to this request can have an impact upon the timing of a card being activated We provide information as to our services and applicable prepaid card terms to each employer and each potential cardholder proactively In addition, to our call center we also encourage our customers to learn more about our prepaid card services on our website: www.cardflexprepaid.com where they can find additional information and tips [redacted] is a valued customer We also want to clarify that electing to use a prepaid card is always a choice and we hope that she will give us the opportunity to continue to service her account Sincerely, The Prepaid Solutions Agent Team
In your correspondence you state that this is a consumer complaint, that is not accurate as merchant processing is a business to business relationship I would request that you consider not posting this since it is a business to business relationship and we are not in this capacity transacting with a consumerLet me know Thank you
size="4">To whom it may concern, Thank you for giving us the opportunity to respond to the complaint made by [redacted] on August 9th, We continually strive to provide exceptional customer service to our clients and regret that she was dissatisfied with the service she received [redacted] statement of desired settlement have already been completed prior to this response As of August 11th [redacted] prepaid debit card was activated upon our receiving additional information from her employer [redacted] stated accurately that we do ask our customers for identifying information and if we are not able to validate it on our own we ask for additional documentation Depending upon how quickly our customer responds to this request can have an impact upon the timing of a card being activated We provide information as to our services and applicable prepaid card terms to each employer and each potential cardholder proactively In addition, to our call center we also encourage our customers to learn more about our prepaid card services on our website: www.cardflexprepaid.com where they can find additional information and tips [redacted] is a valued customer We also want to clarify that electing to use a prepaid card is always a choice and we hope that she will give us the opportunity to continue to service her account Sincerely, The Prepaid Solutions Agent Team
We disagree with the merchant's response it's unfortunate his was unwilling to fulfill his contractual commitment
In your correspondence you state that this is a consumer complaint, that is not accurate as merchant processing is a business to business relationship I would request that you consider not posting this since it is a business to business relationship and we are not in this capacity transacting with a consumerLet me know Thank you