CardFlip.com, LLC

Complaint: [redacted] I am rejecting this response because: My intent is not to harass; My intent is to get what I paid for, or get a refund Sincerely, [redacted]

Bought a $50.00 Outback gift card from CardFlip that was fake. Card got used by another purchaser. Refused to refund money because it was beyond the 45 days buried in the FAQ. They do not answer phones. Have to wait weeks before a e-mail response. Don’t buy or sell with them! So much negative feedback online for this company.

Company has eaten my $225. I bought Southwest Airlines Gift Cards from them and they don't work. When I call their number, they just have a voice response requesting to email their customer service. I have sent 3 emails to them and no response from them for over 2 weeks

Order #r2693312
2months ago I purchased a gift card from Cardflip and when I tried to use it, the balance on the card was $0
I contacted them immediately via email since they do not ever answer by phone. After a month of constant complaints I was told that indeed they found the gift card to have a problem and asked me to tell them which other card they can replace it with. I let them know and also said a refund would be better. I have waited another month making many attempts to resolve this and I dont get any response back. This is a fraudulent violation since they are taking customer's money by selling gift cards that have $0 balance. I cannot believe they are operating after the so many complaints filed against them. Also, don't expect any kind of customer service, they dont even have one and whomever is rarely ever responding through email is highly incompetent. Do not buy from them. It's a scam.

Bought $100 in CVS gift cards from CardFlip that were fake. Refused to refund money because it was beyond the 45 days buried in the FAQ. Don’t buy or sell with them!

Revdex.com,This particular customer is involved in suspicious activityThe customer has contacted us multiple times about how his supposed gift cards had no balance on themThe claims this customer is making do not match up and multiple times he contacted us with different stories on how he discovered
the gift cards had no balanceOur policies and procedures were done correctly and his order was successfully shipped to him via E-CardsThe balance were verified before being sent off as well and the customer even claims that he checked the balances when he received them and there was no issueThis customer is obviously a scammer and is trying to deny he spent the balances on the gift cards when those orders were placed online during the time he had possession of the cardsWe have came to the conclusion to not refund the customer and block him from using any of our services Thanks

Business states everything has been resolved with the consumer

Complaint: ***
I am rejecting this response because: I am not harassing CardFlip. All I want is the product that I paid them for, or a refund for said product since I never received it
Sincerely,
*** ***

This claim submitted by this customer is 100% fraud relatedThe customer placed an order for a Home Depot gift card on Sept, 5th at 6:PMThe customers order was successfully completed at 3:PM on Sept, 7th and all procedures were done correctly on our endThe gift card balance was
verified before the order was completed and it was sent off as a e-gift card via email which is an electronic version of a gift card that customers can print off and use in the storeOnce the order was completed, the e-card was sent via automated email to the customerThe same day,only a few hours later the customer sent us an email stating this: Hi, I received the Home Depot gift card for $HOWEVER, when I plan to checkout from homedepot.com, it says the card balance is only $Is this a mistake? I have not made any purchase from homedepot.com yetPlease send me a correct gift card with $This customer claims that within a hour period of time, his gift card went from a balance of to which is impossibleOnly a small amount of people in our company had access to this gift card and all of our upper management are trustworthy, long time employeesWe would never send out an card without the exact balance the customer paid for and before it was sent the balance was 100% verified and only our company and this customer has access to the gift cardThis customer also called our company and harassed one of our employees over the phone threatening to charge back even though we assured the customer we were looking into the issue for him and would resolve it without needed to submit a claimThe customer went ahead and submitted the claimThis Gift Card was sold to us by a good customer of ours who we have never had any issues with, and if this was a case where the person who sold it to us was going to fraud us out, it would be hours after we bought this cardThis card we had bought and the balance had been verified multiple times over a few week period, so all the evidence and also the behavior this customer is showing that there is no other explanation then this customer spending that card then trying to charge us back and get double the moneyThank you for your timeCardflip.com Support Team Even AMAZON.COM declined this customers case, so this is obviously fraud

Complaint: ***
I am rejecting this response because:We emailed the seller before contacting Amazon, and this matter is not in Amazon's hands now as Amazon payments denied the claim stating it doesn't cover gift cards (which is probably the reason why the seller uses Amazon Payments).There are names because We are a couple and we have both contacted the sellerOne name is the husband, other two names are the wife's maiden and married nameWe are willing to provide our ID and marriage documents to Revdex.com to prove this if neccessarySame thing with the email addresses.The delivery record shows the card ws delivered on 27th but we did not check our mailbox on that dayWe did on the next day (Sunday morning, we might have mistakenly typed Saturday in an earlier email) checked the card and immediately found there was balance on the cardWe immediately contacted the seller with the screenshot showing zero balance.We don't even have an account on ***.com, so we highly doubt if any purchase was made from our IPWe repeatly asked the seller to show proof of the purchase instead of just claiming "their source" told them so, and seller simply ignored our requestPlease name the ** *** regional manager you contacted or show official transaction records.The seller claimed that they tried to call us, however neither of us ever received any call from the seller and most of the communication was through emailThe phone number on record belongs to the husband, his job actually requires him to be on call 24/7, and it is pretty impossible for him to miss any call.From the public record we can see Revdex.com also received several similar complaints on Cardflip in the past, and the review site (***) shows they have been scamming like this since Who is more likely to be the scammer? The couple with good jobs and a perfect credit records buying discount gift cards for the first time online, or a notorious company with a history full of same fraudulent activities?We have gotten in touch with other victims scammed in the same way by Cardflip, and they are willing to back us on this complaintWe can provide their contact information to Revdex.com if neededWe were scammed about 50$ but other victims lost much more moneyConsidering that there is an unknown number of victims who do not pursue to recover their losses, plus Cardflip claims that they sell hundreds of thousands in cards, seems like Cardflip is running a very profitable scamming business
Sincerely,
*** & ** ***

I will give less if I could, but if you are a first time seller and need quick cash then don’t sell to CardFlip. It’s take 3-5 business days for them to verify your bank account and an additional 3-5 business days for them to pay you. They say they will give you an echeck, but that will also take an additional 3-5 business days. Go somewhere else if you’re looking to get paid right away or at least in a timely manner. I basically been given the run around with this company

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
CardFlip's response is not truthful. I've attached a HomeDepot gift card history from HomeDepot store, and it shows this "store credit" card is issued on Sep-2, only 5 days before my purchase date. CardFlip’s response of “balance had been verified multiple times over a few week period” simply is not possible.Since my purchase on Sep-7, the transaction history in question is Sep-9 at 3:04.14. I certainly did not place any order in the middle of night.I've contacted HomeDepot customer care, lost prevention specialist and online team in hours of email and calls, and HomeDepot will not reveal the Sep-9 online transaction detail to me. HomeDepot says the "store credit" card is not transferrable, and ONLY the original card owner at Mesa, Arizona can look up the Sep-9 online purchase shipping address and contact information.My first response to CardFlip support was within hours after receiving e-card code is because I was planning to place order online on homedepot.com to discover the balance discrepancy. I couldn’t explain why the balance was already $24.58 on Sep-7 when the unauthorized transaction in question is dated Sep-9 $158.59. I suspect HomeDepot’s foul play as well but they will not tell me anything other than card history. Only the original card owner can retrieve Sep-9 detail.Amazon denied my claim because Amazon replied: “A-to-z Guarantee claim does not cover gift card balances”. Unfortunately this is convenient for shady business like CardFlip.com to dodge accountability.As it stand now, it’s becoming he says she says. As a buyer, all I can say is I did NOT make any online purchase on Sep-9, at wee hours. The balance discrepancy occurs within the CardFlip 45 day guarantee and CardFlip should honor it.For CardFlip, they should do their homework to ask original card owner to contact HomeDepot to disclose Sep-9 order detail to identify the fraudulent charge.Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:  My intent is not to harass; My intent is to get what I paid for, or get a refund.
Sincerely,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business...

in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
Maria [redacted]

We have already responded to enough of this person's complaints at this point they are just harassing us.Sincerely,Cardflip Support Team

Our response to the customer was."After looking into this card. We have decided we will not be refunding you. We have submitted our information to Amazon Seller Central and are fighting this claim. But for your information. This card was purchased from another seller source, like us, and received on...

10/18/14. This card then never was sold and sat in my bosses possession for almost 8 months. He then had us check all of his personal cards, so this card was then checked again 6/13/15 and still held balance. My boss continued to hold onto this card, and we then uploaded this card to our website 2/19/16. The card was purchased 2/22/16 by you, before the order was completed, I personally check all balances of cards being sent out, even if I must drive to a store and ask a cashier to check for me. This card held balance for almost a year and a half without issues. In fact the only ones who saw this card in over a year were my boss and I. We mailed it out, It arrived 2/27/16 at 3:05 P.M. and the card was spent online not even 5 hours later. This will be our last response to this, at this point it's up to Amazon."At what point did we state we had to drive to [redacted] to check the balance? Because we didn't. What we said was simply we check every card balance before we send them out. For a card to hold a balance for a year and a half without any issues. That is impossible. What I did say was, "I personally check all balances of cards being sent out, even if I must drive to a store and ask a cashier to check for me." At no point Did I say I had to drive to [redacted], we do sell more than just one type of gift card and for [redacted] and a few other merchants you have to check them in store. We sell hundreds of thousands in cards monthly, what purpose would we have to write down the numbers and steal $66 from this customer. Seriously, that doesn't even make sense, we wouldn't be in business if we did that. And we do guarantee our cards for 45 days. But when we have with out a doubt proved that the customer is scamming us, we are not going to give in. As stated to the customer, they submitted a charge back before contacting us, so it's in Amazon's hands. This customer contradicted me on the date they received the card claimed they didn't receive it on the 27th, but without knowing they confirmed the date they received the card.We have confirmed, through a district manager of [redacted]. The same IP addresses were in fact used to place the order on their website as to the order on our site, when the card was used.  At this point we have submitted everything we need to submit to Amazon. Also This person has submitted multiple possibly false Names to us, we have a record of 3 names now. We tried calling the number provided with their order and It's someone else's phone. And they say we have the wrong number. So they submitted a false phone number too. Tracking number is: [redacted]