Cardiac Life

We wanted to send over all of the information regarding complaint ID [redacted] and have included all supporting documentationWe authorized a request for a return at the time the customer requested it.Unfortunately, there was a delay in the refund, and the customer contacted you before the refund was credited to their accountThroughout the process, we followed all appropriate actions to remedy the situation as soon as possibleIn regards to the inaccurate/production description, we have also included documentation on this product.The customer ordered the regular [redacted] Water bottle and a new one was sentThere is an option for a foil sealed pack but the customer did not choose this optionThe customer may have done some research and wanted the foil pack after receiving the regular bottleBoth options are available on [redacted] [redacted] also oversees the product descriptions and handles the returns/complaints.We have taken care of the customer and issued their refundWe please ask that this unwarranted complaint be permanently removed.Thank you Sincerely,Justin M [redacted] Cardiac Life [redacted]

We wanted to send over all of the information regarding complaint ID [redacted] and have included all supporting documentation. We authorized a request for a return at the time the customer requested it.Unfortunately, there was a delay in the refund, and the customer contacted you before the...

refund was credited to their account. Throughout the process, we followed all appropriate actions to remedy the situation as soon as possible. In regards to the inaccurate/false production description, we have also included documentation on this product.The customer ordered the regular [redacted] Water bottle and a new one was sent. There is an option for a foil sealed pack but the customer did not choose this option. The customer may have done some research and wanted the foil pack after receiving the regular bottle. Both options are available on [redacted]. [redacted] also oversees the product descriptions and handles the returns/complaints.We have taken care of the customer and issued their refund. We please ask that this unwarranted complaint be permanently removed.Thank you Sincerely,Justin M[redacted] Cardiac Life [redacted]