Cardinal Catastrophe Services Inc

Cardinal Catastrophe put a new roof on our home due to hail and wind damage. It turned out beautiful! The workers were diligent and got the work done in one day. Our project manager, Sue was great to work with. She worked with the Insurance company and made the process easy. Also, working with one person the entire time made the process effortless for us. We recommend your company!

Initial Business Response /* (1000, 5, 2015/08/10) */
Mr. [redacted] contracted Cardinal Catastrophe Services, Inc. in 2012 to replace his storm damaged roof. According to the contract he signed, Mr. [redacted] agreed that he "will not have another person, entity, or General Contractor perform or conduct...

the work necessitated by the claim described herein." As our warranty pertains to the work completed by Cardinal Catastrophe Services, Inc., "necessitated by the claim described herein," Mr. [redacted] violated our contract by hiring an outside contractor to complete his warranty work without our approval. After our initial warranty repair did not fully address the water seapage that Mr. [redacted] was experiencing, we again sent our repair technician to Mr. [redacted]'s residence for additional mitigation. At this point, Mr. [redacted] turned away our repair technician, not allowing us to complete the warranty repair that we were contracted for. As Mr. [redacted] denied us the ability to complete the work we were contracted for, we cannot be held responsible for whatever amount he may have paid to another General Contractor.
Futhermore, the honoring of Mr. [redacted]' warranty claim was performed as a good faith measure, as Mr. [redacted] could not produce the certified mail receipt for his warranty registration card, as required in the warranty documentation. Our files showed that we never received his warranty registration, and without the certified mail receipt, we cannot be sure that he sent it. As such, the warranty that was offered by Cardinal Catastrophe Services, Inc., was never executed by Mr. [redacted]. Cardinal Catastrophe Services, Inc., preferred to take the high road and fix Mr. [redacted]' roof complimentary in absence of the required warranty registration, but when he turned away our warranty repair technician, we were not able to complete our repair.
Since Mr. [redacted] acted in violation of his contractual agreement, failed to allow our warrant repair technician to do his job, and was not able to present proof of his warranty registration, Cardinal Catastrophe Services, Inc., will not reimburse his repair costs of $775.

Cardinal Catastrophe Services, Inc. regrets that Mrs. [redacted] is dissatisfied concerning misunderstanding of the roofing application and subsequent technology mishap.  The contract that was signed by Mr. [redacted] and a Cardinal Catastrophe Services Representative stipulated that all work...

performed would be per the insurance scope.  The insurance scope did not include a ridge vent system for the reroof, it included turtle vents or box vent. Insurance claims replace "like for like", which is what was installed on this roofing installation. Cardinal Catastrophe has no documentation recording a change order to include ridge vent installation.  (See attached documentation) Cardinal Catastrophe is not only a licensed roofer in the state of Illinois, we are also members of the National Roofing Contractor Association. That said, if we installed a ridge vent system to this home it would have been an improper roofing application as the homes soffits are not vented enough to warrant this particular type of roofing ventilation systems. Vented soffits are necessary for a ridge venting system to operate correctly.  Respectfully, in good faith, Cardinal Catastrophe could not install a ridge venting systems per manufacturer guidelines or NRCA guidelines. If we did, the shingle warranty would be null and void due to improper application  Mrs. [redacted] was frustrated that it took three hours to receive a response from the project manager.  We apologize for the delay, this is our fault.  Our client then sent a group text which included a company owned [redacted] number. A message was in fact sent back to the group with an erroneous "[redacted] autospell" mistake. The message was to reply Project manager to instruct him to "call her" and autospell changed it to "block her". Additionally the message was sent to the project manager saying "face to face her" which means to set up a face to face meeting, discussing the ridge vent concern. (See screenshot).  In no way, shape or form would any representative of Cardinal Catastrophe, our corporation, our officers, our staff ever intentionally text message any client the words “block her”.  We sincerely apologize the auto spell mistake.  Cardinal Catastrophe strives to provide our clients with the best products and services with exceptional customer service.  Cardinal Catastrophe Services apologizes for this unfortunate misunderstanding.  Technology sometimes aids us in our communications but many times the nuances of conversation are lost in text messaging. The problems encountered in this project are the result of communication and a misunderstanding that appeared to be something that is really was not. Additionally, in this age of expecting to have instant access to all individuals at all times, some tend to get unsettled when our texts aren’t immediately answered.  Cardinal Catastrophe and our company officers always implore our Project Managers to talk to our client face to face when we have concerns as many times texts messages can be taken out of context, or an autospell can make a helpful text message look bad.  In closing, Cardinal Catastrophe's project manager [redacted] went to High School with our customer and they are friends.  [redacted] spoke to our customer face and face and resolved the concern.  Additionally, [redacted] gave Mrs. [redacted] gift cards to a local fine dining restaurant.  To date, The [redacted] job is nearly completed with all parties happy. [redacted] and Mrs. [redacted] have put this issue behind them and ended the meeting with a hug.-- [redacted]Project Manager Assistant Cardinal Catastrophe Services, Inc.Viking Catastrophe Services, Inc.Nashville Catastrophe Services, Inc.Ironman Guttering Systems, Inc.Specht Enterprises, Inc.[redacted]Direct: [redacted]