Cardinal Flooring and Cabinets, LLC

10/27/17- Called and left message with call back times, extension, and what the Consumer is asking for [redacted] called back around 3:11: I thought this was already resolved because they came back and redid the flooring and even gave her a discountI think she's requesting the full refund because she's upset about an errant text message that was sent to her by an employeeGive me a callback when you can10/30/17- Called and was told that [redacted] is out of the building right now but should be back soonWill call again around Called again at 2:and left message with [redacted] with call back times and extension11/1/17- She was not difficult until the 2nd phaseI think she was on a time crunch trying to get her house on the market and was frustrated by the timing of thingsShe got demanding with one of my workers at the endHe was sending that text to someone else and it got sent to herI apologized to her about it and suspended him without pay for a week just because he shouldn't be talking like that, whether it was for a customer or notHe didn't mean for it to get sent to her but it didI gave her a discount on the bill and she paid us the final amountIt wasn't until that text was sent that she wanted her money backMy cell is [redacted] **After a call with the Consumer [redacted] is my lead installer and he's been with my yearsHe and another installer do banter texts and [redacted] said this was just a case of the wrong text being sent to the Consumer instead of the installerI obviously have no way of knowing that for sure thoughtWe have good reviews everywhereI will give her $though [redacted] almost quit over this incident**After another conversation with Consumer [redacted] Mediator left message saying Consumer is not accepting $and wants no further resolutionThe complaint will be closing

10/27/17- Called and left message with call back times, extension, and what the Consumer is asking for. [redacted] called back around 3:11: I thought this was already resolved because they came back and redid the flooring and even gave her a discount. I think she's requesting the full refund because she's upset about an errant text message that was sent to her by an employee. Give me a callback when you can. 10/30/17- Called and was told that [redacted] is out of the building right now but should be back soon. Will call again around 2. Called again at 2:09 and left message with [redacted] with call back times and extension. 11/1/17- She was not difficult until the 2nd phase. I think she was on a time crunch trying to get her house on the market and was frustrated by the timing of things. She got demanding with one of my workers at the end. He was sending that text to someone else and it got sent to her. I apologized to her about it and suspended him without pay for a week just because he shouldn't be talking like that, whether it was for a customer or not. He didn't mean for it to get sent to her but it did. I gave her a discount on the bill and she paid us the final amount. It wasn't until that text was sent that she wanted her money back. My cell is [redacted]. **After a call with the Consumer[redacted] is my lead installer and he's been with my 7 years. He and another installer do banter texts and [redacted] said this was just a case of the wrong text being sent to the Consumer instead of the installer. I obviously have no way of knowing that for sure thought. We have good reviews everywhere. I will give her $200 though. [redacted] almost quit over this incident. **After another conversation with Consumer** Mediator left message saying Consumer is not accepting $200 and wants no further resolution. The complaint will be closing.

10/27/17- I would like a full refund because those texts were not nice. I wouldn't have filed anything if I hadn't gotten those texts. I would maybe take a partial refund (minimum of $1,000) if they don't give me a full refund.11/1/17- They gave me a $100 discount. The whole thing is based on that text. I wouldn't have done this otherwise. He's lying about that suspension and would probably lie when giving you proof of it. They have a similar review online so I know it's not just me. They're not a good company and not worthy of an A+ rating. I look to the Revdex.com a lot when hiring people and I know there's probably not much you guys can do. That text was definitely intended for me because the language shows it. I want as much ammo against them on the website because they're bad so I'm going to leave them a review because it's unacceptable to treat people like this. **After conversation with business** He's lying about it being meant for another installer. I'll talk what I can get and accept the $200. On second thought, no I won't because when I leave a review they'll just say that they offered me money. I don't want to accept his money because it's principle at this point. Mediator notified her complaint would be closing because she's not pursuing anything further.

The customer's description of events is accurate for the most part.  After install of the sheet vinyl customer contacted us to let us know that there were "bubbles" in the vinyl.   The installer rolled the vinyl and worked with it to see if it could be repaired.  It was the...

installer's opinion that the vinyl was defective.  So we filed a warranty claim with the manufacturer.  Normal process is for the manufacturer to follow up with various requests including an inspection of material.  This process can take up to 2-3 weeks.  However, being aware the customer was trying to immediately get her home on the market, I jumped the process, ordered another piece of vinyl and quickly replaced the defective piece. We even came over on Memorial day to finish up some trim work.  For the inconvenience we gave the customer a $100 discount.  In regards to the text that was sent by the installer to the customer, I do not refute the language that was used.  The installer swears the text was sent to the wrong person and not intended for the customer.  This installer has been with our company for 7 years and we've experienced nothing but high marks for his workmanship and interactions with our customers.  The installer was reprimanded and punished for the text, errant or not it was not acceptable.As a company we believe our job is to get the job right.  If we mess something up, we fix it.  In this case the floor was defective.  To serve the customer quickly we replaced the floor quickly.  Ultimately this job cost us twice because the manufacturer did not have a chance to inspect the product on site, we were left to pay for the replacement.  Now the customer would like a complete refund, even though we resolved all issues and the customer received what she contracted with us to provide.  I do not believe that any further discount or refund is warranted.