Cardinal Grace LLC

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meHowever, I reserve the right to bring to your attention in this matter if the credit is not posted to my account within days of this notice Sincerely, [redacted]

Complaint ID: [redacted] Thank you for bringing your concerns to our attention. We look forward to working with you to reach a timely and informal resolution of this matter and hope to minimize any inconvenience. We stand by the quality of our products and take pride in them and in... our proprietary formulas. The Terms and Conditions of our website explains the trial offer and associated customer’s obligations. Prior to purchasing anything from our website every customer is required to accept the terms mentioned at two different places on the order form before placing the order which states that, “By submitting my information, “I confirm I am over 18 and agree to the Terms of Service and the Privacy policy of this site” Once you check mark the empty box and click to Rush my Trial we consider that you had read, understood, and agreed to the Terms and Conditions. We offere14 day trial period for the product [redacted] t that start from the order date, in which the customer has the privilege of using a product for the cost of shipping and handling at this time. Then, after the trial period has expired, the customer is charged for the full price ($97.83) of the monthly supply bottle received during your trial period. Thereafter, automatic shipments are sent out and charged to the customer every month, eliminating the need to remember to reorder their favorite product. A customer is not obligated to continue automatic shipments and can request cancellation at any time. However, we request you to review and refresh your recollection of the Terms and Conditions which is mentioned on our website, including specifically our cancellation policy. The Cancellation policy outlined in the Terms and Conditions states, in part: “If for any reason during the Trial period (defined in the offer) of your Trial Promotion, you are dissatisfied with your Product, you will need to call our Customer Support and request either an extension of your trial period, or a cancellation of the service. If you wish to keep the 30-Day supply you received, you may choose to pay for that month only and cancel your autoship program. If you are not interested in continuing to use the product for the rest of the month, you will need to request a Return Merchandise Authorization (RMA) number and return your product (opened or unopened) within 30 days of the initial trial date to prevent being charged for the full 30-Day supply you received to try. Shipping and processing fees are non-refundable. All sales after the initial 30 Day period expires are final. Autoship cancellations may be processed at any time and require contact with a Customer Service Representative to verify the account holder request. Cancellation of an Autoship request will take effect immediately and any/all future shipments will cease. It will be required to re-order if you would like to re- enroll at a later time.” The Refund Policy outlined in the Terms and Conditions states, in part: “We will gladly accept returns and issue full refunds (less shipping and handling and USD$20.00 restocking fee), no questions asked - for returns received within 30 days of the order date where no promotion was redeemed (i.e., Rebate or Trial Promotions). For regular offers where the full product price is paid (not including Promotional Discounts, Rebate, Promotions or Trial Promotions), simply contact a Customer Service Representative to receive return instructions and self-addressed, prepaid postage. Please note that we cannot process packages marked "Return to Sender" or "Refused". All returned packages require a Return Merchandise Authorization (RMA) number to ensure accurate processing of your return to your account. RMA numbers can be obtained by calling our Customer Support Team.” We have cancelled your subscription and you will no longer receive additional shipments of [redacted] t. We are authorized to provide you with a refund in the amounts of $97.83 ( [redacted] ). This amount exceeds the refund amount outlined in our Terms and Conditions, but we are happy to offer it to you in order to settle and resolve all claims and concerns that you may have. We appreciate the opportunity of being of service to you and hope you will consider using our products again in the future. Regards, Customer Support

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. However, I reserve the right to bring to your attention in this matter if the credit is not posted to my account within 30 days of this notice.
Sincerely,
[redacted]

Complaint ID: [redacted] Thank you for bringing your concerns to our attention. We look forward to working with you to reach a timely and informal resolution of this matter and hope to minimize any inconvenience. We stand by the quality of our products and take pride in them and in...

our proprietary formulas.  The Terms and Conditions of our website explains the trial offer and associated customer’s obligations. Prior to purchasing anything from our website every customer is required to accept the terms mentioned at two different places on the order form before placing the order which states that, “By submitting my information, “I confirm I am over 18 and agree to the Terms of Service and the Privacy policy of this site” Once you check mark the empty box and click to Rush my Trial we consider that you had read, understood, and agreed to the Terms and Conditions. We offere14 day trial period for the product [redacted]t that start from the order date, in which the customer has the privilege of using a product for the cost of shipping and handling at this time. Then, after the trial period has expired, the customer is charged for the full price ($97.83) of the monthly supply bottle received during your trial period. Thereafter, automatic shipments are sent out and charged to the customer every month, eliminating the need to remember to reorder their favorite product. A customer is not obligated to continue automatic shipments and can request cancellation at any time. However, we request you to review and refresh your recollection of the Terms and Conditions which is mentioned on our website, including specifically our cancellation policy. The Cancellation policy outlined in the Terms and Conditions states, in part: “If for any reason during the Trial period (defined in the offer) of your Trial Promotion, you are dissatisfied with your Product, you will need to call our Customer Support and request either an extension of your trial period, or a cancellation of the service. If you wish to keep the 30-Day supply you received, you may choose to pay for that month only and cancel your autoship program. If you are not interested in continuing to use the product for the rest of the month, you will need to request a Return Merchandise Authorization (RMA) number and return your product (opened or unopened) within 30 days of the initial trial date to prevent being charged for the full 30-Day supply you received to try. Shipping and processing fees are non-refundable. All sales after the initial 30 Day period expires are final. Autoship cancellations may be processed at any time and require contact with a Customer Service Representative to verify the account holder request. Cancellation of an Autoship request will take effect immediately and any/all future shipments will cease. It will be required to re-order if you would like to re- enroll at a later time.” The Refund Policy outlined in the Terms and Conditions states, in part: “We will gladly accept returns and issue full refunds (less shipping and handling and USD$20.00 restocking fee), no questions asked - for returns received within 30 days of the order date where no promotion was redeemed (i.e., Rebate or Trial Promotions). For regular offers where the full product price is paid (not including Promotional Discounts, Rebate, Promotions or Trial Promotions), simply contact a Customer Service Representative to receive return instructions and self-addressed, prepaid postage. Please note that we cannot process packages marked "Return to Sender" or "Refused". All returned packages require a Return Merchandise Authorization (RMA) number to ensure accurate processing of your return to your account. RMA numbers can be obtained by calling our Customer Support Team.” We have cancelled your subscription and you will no longer receive additional shipments of [redacted]t. We are authorized to provide you with a refund in the amounts of $97.83 ([redacted]). This amount exceeds the refund amount outlined in our Terms and Conditions, but we are happy to offer it to you in order to settle and resolve all claims and concerns that you may have.  We appreciate the opportunity of being of service to you and hope you will consider using our products again in the future. Regards, Customer Support