Cardinal Group Companies

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 11130099, and find that this resolution is satisfactory to me Sincerely, [redacted] [redacted] [redacted] [redacted]

Complaint: [redacted] I am rejecting this response because: the courtesy officer has observed on numerous occasions the noise first hand by coming into the apartment I'm not sure why this is not acknowleged The property manager witnessed the music herself a little over a month ago and placed a call to them to turn the music downMoving is not financially feasible right nowBecause that would have been my option We will be moving after our lease is up in We will continue to call when we have noise disturbances that are outside of noise There are many occasions when we don't even call We don't spend time making callsI have no personal vendetta against themI just want them to be mindful and respectful down Sincerely, [redacted]

To Whom It May Concern: First, we are very sorry Ms [redacted] feels her experience has not been enjoyable thus far It is our goal to provide enjoyable housing experiences in renovated apartments for those in the Glendale area The community is currently undergoing over million dollars in renovations This includes amenity areas and apartment interiors There is standard renovation that all apartments are receiving that includes new paint, new cabinets, new appliances, new windows, new patio covers, and new patio doorsThe virtual tour is an example of what the apartments will look like It is not exact because the virtual tour shows what an apartment can look like once a resident moves all their items into the apartment Items included in the tour like photos, kitchen table, couch etcare the responsibly of the new resident to provide Furthermore, the below legal disclaimer is available to review from the virtual tour page It is not our intent to mislead anyone When undergoing a renovation of this scale rendering have to be used until the final product is complete Given all this information, we understand there could have been a miscommunication We ask that Ms[redacted] with draw her claim and work directly with myself, the Regional M***ger, [redacted] My contact info is below [redacted] LEGAL DISCLAIMERS All renderings and floor plans are artists’ representations only, and not always to exact scaleAll information, floor plans and renderings are subject to change without noticeMint Urban Apartments complies, to the best of their understanding of the law, to the requirements of both the Fair Housing Act of and the American Disabilities Act© Mint Urban ApartmentsAll rights reservedMint Urban Apartments, and the Mint Urban Apartments logo are either trademarks or registered trademarks of Mint Urban Apartments

Unfortunately, the building has been delayed and we have tried to take care of our future residents in this time of inconvenience We have followed the lease language as agreed to by both parties While there are frustrations, the allegations of "scams and lies" is not accurate

We empathize with the situation Ms [redacted] describesMultiple parties, both management and the courtesy officer, have not been able to witness any situations that are considered out of the ordinary for close quarter apartment livingWe are happy to look for options to transfer Ms [redacted] to another apartment, but cannot guarantee a similar situation would not be present, especially if living in a first floor apartment is neededAdditionally, we could begin discussion on releasing Ms [redacted] from her lease and what the timing and costs may be to do so

Thank you. What would you like? It seems like the tenants response is just an attack on us. No we do not aim to make anyone's life miserable and no we do not "cover our butt." we administer the lease and are trying to deal with late delivery of a real estate asset?

Thank you for reaching out concerning this matter Cardinal Group manages this Apartment community on behalf of the new owner FORUM Ownership changed occurred in October, well after the July move-out by this resident at Windsor Lake Previous owner was DEI and the only contact I
have for them is:[email protected] Please let us know if there is anything further we can do to assist, but this is a DEI concern as the owner at the time the resident was moving out of the community Thank you

Response to complaint ID *** concerning a noise issue at Spring Lake Apartments.Phyllis ***, Community Manager at Spring Lake, has been working with Ms*** about the noise complaintsWhen Phyllis visited unit *** after Ms***'s noise complaint, all she could hear was them
walking aroundIn addition, Phyllis visited unit *** with the courtesy officer and the both couldn't hear anything that would be considered a disturbancePhyllis contacted the lease holders of unit *** to let them know one of their neighbors was hearing them and to try to stay quiet during the evening.On 02.13.2016, when Ms*** called the courtesy officer, he visited unit *** and both parents were homeHe spoke to them about the noise complaint.Both Phyllis and the courtesy officer do not feel that unit *** is doing anything beyond walking around their apartmentMs*** simply hears their footsteps. Thank you,*** ***Assistant Portfolio ManagerCardinal Group Management

Complaint: ***
I am rejecting this response because the business handles things very unprofessionalI want to be released from my leaseIt is not fair to be tied down to something that is totally unfair and yet still have to deal with people who are incompetent in running this businessI don't want to live at this apartment anymore because I have been nothing but depressed since leasing at this placeAnd the people who work for you are also not helping eitherAll I want is to just NOT TO be under the lease here at this awful apartment complexI want my lease to be terminated.
Sincerely,
*** ***

Hello - resurfacing a bathtub and the surrounding tile is a common practice for occupied homes and apartment homes Our team hires an outside licensed contractor to complete this service The company completing the work uses an approved ventilation system, and needed measures are taken
The occupant needs to be out of the home for a total of hours while the work is completed The shower itself cannot be used for hours after the resurfacing, to make sure the new material adheres to the tub It is safe for the resident to be in the home during the hour period The community manager offered a neighboring shower, so that the resident can still take showers We are happy to plastic off the living room/bedroom as best as possible during the actual work, however personal belongings will not be effected. Multiple apartments within the community will be receiving this same service, and are not being offered hotel rooms We are offering the same accommodations to all parties involved. After the work is completed, the resident will have a fresh new shower/tub to use.The company we use to complete the resurfacing service is called ***

Complaint: ***
I am rejecting this response because: the courtesy officer has observed on numerous occasions the noise first hand by coming into the apartment? I'm not sure why this is not acknowleged? The property manager witnessed the music ? herself a little over a month ago and placed a call to them to turn the music downMoving is not financially feasible right nowBecause that would have been my option? We will be moving after our lease is up in ? We will continue to call when we have noise disturbances that are outside of noise? There are many occasions when we don't even call? We don't spend time making callsI have no personal vendetta against themI just want them to be mindful and respectful? ? down.?
Sincerely,
*** ***

To Whom It May Concern:? First, we are very sorry Ms.? [redacted] feels her experience has not been enjoyable thus far? It is our goal to provide enjoyable housing experiences in renovated apartments for those in the Glendale area? The community is currently undergoing over
million dollars in renovations? This includes amenity areas and apartment interiors? There is standard renovation that all apartments are receiving that includes new paint, new cabinets, new appliances, new windows, new patio covers, and new patio doors.? The virtual tour is an example of what the apartments will look like? It is not exact because the virtual tour shows what an apartment can look like once a resident moves all their items into the apartment? Items included in the tour like photos, kitchen table, couch etcare the responsibly of the new resident to provide? Furthermore, the below legal disclaimer is available to review from the virtual tour page? It is not our intent to mislead anyone? When undergoing a renovation of this scale rendering have to be used until the final product is complete? Given all this information, we understand there could have been a miscommunication? We ask that Ms.[redacted] with draw her claim and work directly with myself, the Regional M[redacted]ger, [redacted]? My contact info is below? ? [redacted]? LEGAL DISCLAIMERS? All renderings and floor plans are artists’ representations only, and not always to exact scaleAll information, floor plans and renderings are subject to change without noticeMint Urban Apartments complies, to the best of their understanding of the law, to the requirements of both the Fair Housing Act of and the American Disabilities Act© Mint Urban ApartmentsAll rights reservedMint Urban Apartments, and the Mint Urban Apartments logo are either trademarks or registered trademarks of Mint Urban Apartments

We empathize with the situation Ms. [redacted] describes. Multiple parties, both management and the courtesy officer, have not been able to witness any situations that are considered out of the ordinary for close quarter apartment living. We are happy to look for options to transfer Ms. [redacted] to another apartment, but cannot guarantee a similar situation would not be present, especially if living in a first floor apartment is needed. Additionally, we could begin discussion on releasing Ms. [redacted] from her lease and what the timing and costs may be to do so.

Unfortunately, the building has been delayed and we have tried to take care of our future residents in this time of inconvenience.  We have followed the lease language as agreed to by both parties.  While there are frustrations, the allegations of "scams and lies" is not...

accurate.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11130099, and find that this resolution is satisfactory to me.
Sincerely,
[redacted] 
[redacted] 
[redacted]