Cardinal Group Management and Advisory Reviews (19)
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Response to complaint ID [redacted] concerning a noise issue at Spring Lake Apartments.Phyllis [redacted] , Community Manager at Spring Lake, has been working with Ms [redacted] about the noise complaintsWhen Phyllis visited unit [redacted] after Ms [redacted] 's noise complaint, all she could hear was them walking aroundIn addition, Phyllis visited unit [redacted] with the courtesy officer and the both couldn't hear anything that would be considered a disturbancePhyllis contacted the lease holders of unit [redacted] to let them know one of their neighbors was hearing them and to try to stay quiet during the evening.On 02.13.2016, when Ms [redacted] called the courtesy officer, he visited unit [redacted] and both parents were homeHe spoke to them about the noise complaint.Both Phyllis and the courtesy officer do not feel that unit [redacted] is doing anything beyond walking around their apartmentMs [redacted] simply hears their footstepsThank you, [redacted] ***Assistant Portfolio ManagerCardinal Group Management
Thank you for reaching out concerning this matter Cardinal Group manages this Apartment community on behalf of the new owner FORUM Ownership changed occurred in October, well after the July move-out by this resident at Windsor Lake Previous owner was DEI and the only contact I have for them is:[email protected] Please let us know if there is anything further we can do to assist, but this is a DEI concern as the owner at the time the resident was moving out of the community Thank you
Complaint: [redacted] I am rejecting this response because the business handles things very unprofessionalI want to be released from my leaseIt is not fair to be tied down to something that is totally unfair and yet still have to deal with people who are incompetent in running this businessI don't want to live at this apartment anymore because I have been nothing but depressed since leasing at this placeAnd the people who work for you are also not helping eitherAll I want is to just NOT TO be under the lease here at this awful apartment complexI want my lease to be terminated Sincerely, [redacted] ***
Hello - resurfacing a bathtub and the surrounding tile is a common practice for occupied homes and apartment homes Our team hires an outside licensed contractor to complete this service The company completing the work uses an approved ventilation system, and needed measures are taken The occupant needs to be out of the home for a total of hours while the work is completed The shower itself cannot be used for hours after the resurfacing, to make sure the new material adheres to the tub It is safe for the resident to be in the home during the hour period The community manager offered a neighboring shower, so that the resident can still take showers We are happy to plastic off the living room/bedroom as best as possible during the actual work, however personal belongings will not be effectedMultiple apartments within the community will be receiving this same service, and are not being offered hotel rooms We are offering the same accommodations to all parties involvedAfter the work is completed, the resident will have a fresh new shower/tub to use.The company we use to complete the resurfacing service is called [redacted]
Thank you. What would you like? It seems like the tenants response is just an attack on us. No we do not aim to make anyone's life miserable and no we do not "cover our butt." we administer the lease and are trying to deal with late delivery of a real estate asset?
Unfortunately, the building has been delayed and we have tried to take care of our future residents in this time of inconvenience. We have followed the lease language as agreed to by both parties. While there are frustrations, the allegations of "scams and lies" is not
accurate
Initial Business Response /* (1000, 11, 2015/08/13) */
The request was put in on July 9th, shortly after two power outages occurred at the community due to a fault of XcelThe community contacted a third party vendor to repair the chiller both times the power surges occurred and the repair has
been madeThe community currently has a request with Xcel to test meters at both communities to verify the meters can withstand the amount of usage they are receiving
Initial Consumer Rebuttal /* (2000, 13, 2015/08/14) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***
Complaint: ***
I am rejecting this response because: the courtesy officer has observed on numerous occasions the noise first hand by coming into the apartment I'm not sure why this is not acknowleged The property manager witnessed the music herself a little over a month ago and placed a call to them to turn the music downMoving is not financially feasible right nowBecause that would have been my option We will be moving after our lease is up in We will continue to call when we have noise disturbances that are outside of noise There are many occasions when we don't even call We don't spend time making callsI have no personal vendetta against themI just want them to be mindful and respectful down.
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11130099, and find that this resolution is satisfactory to me
Sincerely,
*** ***
*** *** ***
***
*** *** ***
Initial Business Response /* (1000, 13, 2015/08/13) */
From: ***
Sent: Wednesday, August 12, XXXX XX:XX PM
To: ***
Cc:
Subject: Re: Revdex.com Pending complaints
Hello ***,
I viewed the first link in your email (#XXXXXXXX)This complaint is for a WestMar Student LoftsI
do not know where WestMar student lofts is, but this is not a community that is connected with Brittania Heights or The Blake and The Allison that we manageHow do we remove this complaint from our listing?
Thank you,
Initial Consumer Rebuttal /* (3000, 19, 2015/08/17) */
From: ***,*** M
Sent: Friday, August 14, XXXX X:XX PM
To: ***
Cc: Revdex.com
Subject: Re: Revdex.com Complaint Case# (Ref#XX-X-XXXXXXXX-XX-XXXXX)
Dear MsLannholm,
My name is*** ***I submitted the complaint against Cardinal Group Management and Advisory, who on their website list WestMar Student Lofts as one of the communities that they manage(https://www.cardinalgroup.com/georgia.html)Additionally, I have spoken to several different representatives from Cardinal Management about my experience at WestMar because the management at WestMar was extremely unhelpful in solving the various conflicts that arose during my stay thereThis seems to be the correct company, they are based out of Denver, Colorado, and their physical address on the Revdex.com matches up with an address that traces back to their business as wellIf there is anything I can do to help this complaint go through, please let me know
Thank you,
A'isha ***
Final Business Response /* (4000, 30, 2015/10/16) */
Cardinal Group Management has reached out to and contacted the customer to ensure any and all issues are addressed and resolvedImproved internet service was a community-wide initiative for WestMar Student Lofts and notification to all residents was an important part of that processCustomer service continues to be a top priority, as we are always looking to better improve our customer experienceWe look forward to resolving the issue
We empathize with the situation Ms*** describesMultiple parties, both management and the courtesy officer, have not been able to witness any situations that are considered out of the ordinary for close quarter apartment livingWe are happy to look for options to transfer Ms*** to another apartment, but cannot guarantee a similar situation would not be present, especially if living in a first floor apartment is neededAdditionally, we could begin discussion on releasing Ms*** from her lease and what the timing and costs may be to do so
Complaint: [redacted]
I am rejecting this response because:From: [redacted] Sent: Friday, March 04, 2016 10:45 AM To: Stephanie Sudduth Subject: Re: Repairs Yes, please go ahead and close it out. On Mar 4, 2016, at 10:23, Stephanie Sudduth <[email protected]> wrote:Ms. [redacted],Would you like for me to enter your email below into the complaint as your response? It looks like the apartment complex has gone ahead with the repairs before seeing out the complaint process with us. If you plan to take legal action from here, would you like for me to close the complaint at this point as unresolved? Thank you.From: Courtney Lemon [mailto:[email protected]] Sent: Thursday, March 03, 2016 2:02 PM To: [redacted]
[redacted] Subject: Re: RepairsHi [redacted],I am very sorry, there was clearly miss-communication on part. I would love to help and resolve this matter for you. Previously you requested a hotel room, due to the circumstances at hand, we would like to offer you a hotel room. Is this an option for you at this point?We would also like to offer a complimentary apartment cleaning. When can we schedule this for you?If you would like to discuss this over the phone, I am more than happy to give you a call. If you would like to chat, could you please send me your phone number?I look forward to helping you through this process. Courtney Lemon | Assistant Portfolio Manager <~WRD000.jpg>4100 E. Mississippi Ave, Floor 15 | Denver, CO 80246 p. 303.407.4546 | f. 303.374.2942 [email protected] | www.CardinalGroup.com On Thu, Mar 3, 2016 at 1:38 PM, [redacted]> wrote:Courtney, I absolutely disagree with that email. I've made attempts via email to try to come to a resolution. I even offered for a time that I was going to be out of town. My notice date was for 3/2/16 for workers to enter my apart for repairs. I sat at home all day waiting for someone to show up that day and no one showed. I just now got home today 3/3/16 and found that the repairs were complete. This is in violation of my lease because I was unaware this was to be done today. I have no clue when work was preformed or if it is safe to enter. I can smell the chemicals from down the hall into the stairway area. My personal belongings have been destroyed. I swiped my finger over my laptop which was close to the window in the living room and it has white dust all over it. I was told that containment would go up but that was not the case. I will be suing. Stephanie Sudduth, Dispute Resolution Specialist Revdex.com Serving Denver/Boulder Tel: 303.996.3978 Fax: 303.577.8131 Email: [email protected] Revdex.com.org Start With Trust® 3801 E. Florida Ave Suite 350 Denver,CO 80210 Always use a Revdex.com Accredited Business for the Trust and Integrity you Deserve FindACompany.org
Sincerely,
[redacted]
Hello - resurfacing a bathtub and the surrounding tile is a common practice for occupied homes and apartment homes. Our team hires an outside licensed contractor to complete this service. The company completing the work uses an approved ventilation system, and needed measures are taken....
The occupant needs to be out of the home for a total of 5 hours while the work is completed. The shower itself cannot be used for 36 hours after the resurfacing, to make sure the new material adheres to the tub. It is safe for the resident to be in the home during the 36 hour period. The community manager offered a neighboring shower, so that the resident can still take showers. We are happy to plastic off the living room/bedroom as best as possible during the actual work, however personal belongings will not be effected. Multiple apartments within the community will be receiving this same service, and are not being offered hotel rooms. We are offering the same accommodations to all parties involved. After the work is completed, the resident will have a fresh new shower/tub to use.The company we use to complete the resurfacing service is called [redacted].
Response to complaint ID [redacted] concerning a noise issue at Spring Lake Apartments.Phyllis [redacted], Community Manager at Spring Lake, has been working with Ms. [redacted] about the noise complaints. When Phyllis visited unit [redacted] after Ms. [redacted]'s noise complaint, all she could hear was them...
walking around. In addition, Phyllis visited unit [redacted] with the courtesy officer and the both couldn't hear anything that would be considered a disturbance. Phyllis contacted the lease holders of unit [redacted] to let them know one of their neighbors was hearing them and to try to stay quiet during the evening.On 02.13.2016, when Ms. [redacted] called the courtesy officer, he visited unit [redacted] and both parents were home. He spoke to them about the noise complaint.Both Phyllis and the courtesy officer do not feel that unit [redacted] is doing anything beyond walking around their apartment. Ms. [redacted] simply hears their footsteps. Thank you,[redacted]Assistant Portfolio ManagerCardinal Group Management
Complaint: [redacted]
I am rejecting this response because the business handles things very unprofessional. I want to be released from my lease. It is not fair to be tied down to something that is totally unfair and yet still have to deal with people who are incompetent in running this business. I don't want to live at this apartment anymore because I have been nothing but depressed since leasing at this place. And the people who work for you are also not helping either. All I want is to just NOT TO be under the lease here at this awful apartment complex. I want my lease to be terminated.
Sincerely,
[redacted]
Thank you for reaching out concerning this matter. Cardinal Group manages this Apartment community on behalf of the new owner FORUM. Ownership changed occurred in October, well after the July move-out by this resident at Windsor Lake. Previous owner was DEI and the only contact I...
have for them is:[email protected]. Please let us know if there is anything further we can do to assist, but this is a DEI concern as the owner at the time the resident was moving out of the community. Thank you.
Initial Business Response /* (1000, 5, 2015/05/08) */
From: [redacted]
Sent: Thursday, May 07, 2015 6:10 PM
To: [redacted]
Cc: [redacted]
Subject: Case # [redacted]
Hi [redacted]
I received the communication for the new Revdex.com situation for a resident at our...
community. We have been in constant contact with the resident to find an appropriate solution to her unique problem. We have offered to transfer her on site without additional cost, and since that was not an option, we have sought advise from our counsel. Per our attorney's advise we can legally let her out of her lease. Her official move-out date is May 31, 2015 without penalty.
Is there anything more we need to do for communication for this case?
Thank you,
[redacted],[redacted] Community Manager
[redacted] S. [redacted] Denver, CO XXXXX
o. [redacted] f. [redacted]
Initial Consumer Rebuttal /* (3000, 8, 2015/05/11) */
(The consumer indicated he/she DID NOT accept the response from the business.)
While I am very happy that the company eventually decided to let me out of my lease and I am able to move away from this terrible situation, I do not think that they handled the situation in an appropriate manner. The manager's claims that they were in constant communication with me throughout the process simply aren't true.
It was only after I obtained council in the matter did a manager find the time to talk to me. Additionally, throughout the process I had to take it upon myself to call the office or go in in person every single day until the issue was resolved. They never once sought me out to resolve the issue. In all of the instances where I was calling and/or going into the office, the response that I got from the office every single time (except for the time I had told them about my attorney) was "Okay, I'll pass this along to my manager and get right back to you."
They told me that they would "get right back to" me for eight days before a manager took the time to talk to me. That is completely unacceptable when a resident has a security and safety concern. I had to file this complaint, a complaint with the Denver Police Community Resource Office, and hire an attorney before they responded to me.
I am completely thrilled to be able to vacate the property and am happy that they eventually allowed my request to leave. However, the manner with which they handled the situation prior to that decision is completely unsatisfactory.
I have attached a document in which I kept notes of all of the separate incidents, as well as the times I attempted to communicate with the management. I provided this document to my attorney as well as the assistant manager of the property (after she spoke with my upon learning I had hired an attorney).