Cardinal Industries

Several issues with the game:
1- arrow shaped stickers are too difficult to remove from the sticker sheet, especially for children.
2- sticker adhesive is of poor quality and will not stay adhered to the plastic game pieces.
3- there are molding marks on the plastic game pieces that do not allow the stickers to remain in place.
4- the instructions are poorly written and especially difficult for children to follow.
5- the water horse pops up prematurely almost every turn and doesn't allow children any time to actually grab any plastic pieces from the water bowl.
6. The knob on the winding mechanism is rough and difficult to wind up, my grand children and I received cuts and blisters trying to wind this up. It is a very poor design and hazardous.
In conclusion, this game is cheaply made, poorly designed and reflects poorly on the Disney and Frozen franchises. On the plus side, the box graphics looked enticing and were the only part of the game that my grand kids actually liked.

As the game was not purchased from us directly (we do not sell to the public) we cannot refund money to this customerWe are happy to send the customer replacement products to compensate him

Revdex.com:At this time, my complaint, ID [redacted] regarding Cardinal Industries has been resolved.
(By clicking "OK", your complaint will be closed as Resolved.)
Sincerely,[redacted]

Review: My girls received one of their Gone Fishin' games as a Christmas gift this year (2014), and after playing the game twice in the week following Christmas, the cheap plastic fishing poles that came with it broke. There is a weak spot where the "hook" part connects to the "pole" piece. It actually looks like it was designed to fail and leave customers without the ability to use the product. And with no reply to repeated attempts to contact, I feel like this company is deliberately trying to rip customers off. They only provide 2 "fishing poles" so when even 1 breaks, the game cannot be played. I know kids can be rough on things, and a game made for kids should be built with that in mind, but I emailed the company asking if I could BUY a replacement. They didn't even have the courtesy to reply. I tried again, same result. Any decent company would be more than happy to send me a couple replacements for free, but these guys couldn't even be bothered to reply to me, let alone SELL me replacements. Such a waste. This is the kind of company that should be put out of business.Desired Settlement: This was a gift for my girls, so I would like to have the amount of replacement cost refunded to me ($12 at [redacted] and [redacted]) so I can put that towards the cost of a better quality game for them. I will gladly ship the defective game back to Cardinal at their cost. I will not accept a replacement. The problem that led to this is inherent to the quality of the game and any replacement will end the same way... broken fishing poles and no way to rectify the situation.

Business

Response:

As the game was not purchased from us directly (we do not sell to the public) we cannot refund money to this customer. We are happy to send the customer replacement products to compensate him.

Review: on October ** I contacted Cardinal to get a replacement part for my game. I purchased a Style #9512C Double Twelve Color Dot - Mexican Train Dominoes set. It was missing the 4/11 Domino. It contained 2 5/11 dominoes. on November * Cardinal informed me the part would arrive in 2-3 weeks. I contacted Cardinal again on November **. I spoke with Danja on December * She said the domino would ship on December *.

Today is January * and I still hav3 not received my part. ''Desired Settlement: Send me a replacement piece or a new set.

Business

Response:

Part customer requested was sent to customer in November via [redacted]. As customer has not received the part we are sending a new Domino set to this customer on 1/*/2016 via [redacted] tracking number [redacted].

Review: My children received a puzzle for Christmas 2014 made/imported by Cardinal Industries. When I opened the puzzle the very first time, I was the one to notice that the puzzle was missing one piece. I called Cardinal Industries a week after Christmas and left a voice message explaining the purpose of my call. Cardinal Industries did not return my call so I called them again within a few days. I spoke to a man and he told me he would send out a replacement puzzle. A month passed and I did not receive the replacement. I called Cardinal Industries again (this time around early February) and spoke to a woman. She said she would send out a replacement puzzle. Again, after a month, I have not received the replacement. The puzzle is "Doc McStuffins 3-in-1 Panorama Puzzle" and cost approximately $10.Desired Settlement: $10 refund check

Consumer

Response:

At this time, I have been contacted directly by Cardinal Industries regarding complaint ID [redacted], however my complaint has NOT been resolved because:

[Your Answer Here]

Cardinal Industries contacted me a few weeks ago. For the third time (this plus twice previously) they have promised to send me a replacement item. And for the third time, they have NOT fulfilled their promise. They continue to choose to lie to the customer and they do not stand by their product. I will NEVER purchase a Cardinal Industries product again. They should be ashamed.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: For Christmas, my wife and I purchased the Paw Patrol Toss Across game for our kids. Upon opening and beginning to assemble the game the day after Chrsitmas, I realized that of the 9 "targets" that we supposed to be included , we only received 8. I immediately went to the Cardinal Industries website and completed a form on the replacement parts page. Finally, on January [redacted], I received the following email from Danja in customer service:

"Thank you for contacting Cardinal Industries Customer Service Department.

Please note all request must include:

1. Style #

2. Complete Name + Address

3. Retailer where item was purchased

If you have already provided all information your request has been automatically moved to the replacement department where your request is being processed and delivered.

Replacements could take 2-3 weeks and are sent via [redacted]."

My initial request included all of the information required above. Now, here I am nearly 5 weeks after this email from Danja, and 6 weeks after my original contact with Cardinal Industries and still no replacement part. I reached out via telephone and sent another email during this time, and have not received a response to either of those. In reading other complaints on the Revdex.com website, I am not surprised that I am having difficulty in getting a response and in turn, getting the replacement part I need. This company will never have me a customer again.Desired Settlement: I want the replacement part shipped to me immediately. My kids have waited long enough to play with this toy!

Consumer

Response:

At this time, my complaint, ID [redacted] regarding Cardinal Industries has been resolved.Although an email or phone call was never returned, I was surprised to find the replacement part in my mailbox on Saturday, February [redacted].

(By clicking "OK", your complaint will be closed as Resolved.)

Sincerely,[redacted]

Review: I recently bought a puzzle pack of Disney To-Go puzzles from Cardinal Games (now Spin Master games) at a Target retail store. There were 12 puzzles in total (ranging in sizes (24, 48, 64, or 100 pieces per puzzle). We have found that 2 of the puzzles are missing pieces. They do in fact have the correct number of pieces in total, but for each puzzle there was one duplicate piece in each leaving us missing pieces. One was a 24 piece puzzle and the other was a 48 piece puzzle.

I have tried multiple times to contact the company to fix this error. Here is a breakdown of my attempts to contact the company:

Week of Feb. [redacted]: Sent a request online for replacement pieces for the puzzles. I have yet to receive a response

Feb [redacted]: 1. Attempted to send email including pictures of the product-email was sent back undeliverable (size too large)

2. Phone call @ 10:35am (on hold-picked up at 11 ½ minutes)- Spoke with a representative. I was told I had 3 options. After being put on hold 2 more times, I was informed I could get replacement puzzles (but they would not be the same as I bought) after the transition was complete in the warehouse which would be early next week. I chose that option and when I was stating how many pieces were in each puzzle, I was hung up on. No attempt on the company’s part was made to follow up, even though I provided email and phone number in that call.

3. Phone call @ 11:30am-On hold for 18 min, 17 sec. Call never answered

4. Email sent through website – I have not received a response

5. Phone call @ 3:43 pm – On hold for 21 min 31 sec. Call never answered

Feb [redacted]: 1. Phone call @ 10:27am – On hold for 13 min 38 sec. Call never answered

2. Phone call @ 10:48am – On hold for 14 min. Call never answered

3. Phone call @ 11:16am – on hold for 42 min

12 sec.-Call never answered.

4. Email at 11:52 am-received and auto reply message. Received an additional automated response with a reference number at 11:55 am. No contact or response after that.

Feb [redacted]: Emailed customer service @ 3:37pm to follow up and case. No response

Feb [redacted]: Emailed customer service @ 10:53am. No response.Desired Settlement: I would like 2 replacement puzzles. One 24 piece puzzle, and one 48 pieces puzzle to replace the 2 puzzles that were packaged wrong. I would be willing to mail back the 2 poorly packaged puzzles if they provide postage.

Consumer

Response:

At this time, my complaint, ID [redacted] regarding Cardinal Industries has been resolved.

(By clicking "OK", your complaint will be closed as Resolved.)

Sincerely,[redacted]

Review: I have been attempting for over 115 days to get a replacement for a defective puzzle purchased for my daughter. (Disney Frozen puzzle, item number 28849) The double sealed puzzle put out by Cardinal when opened was missing two pieces which made the puzzle unable to be completed. Inside the sealed package, it also contained a duplicate piece, and about 10 blank paper puzzle shaped pieces. The puzzle was clearly defective. After multiple attempts at trying to contact Cardinal through their email forms, and then phone, I finally received a generic communication that my puzzle may or not be sent. I then attempted to get a confirmation whether yes or no it would be sent, but only received generic replies. In another attempt about 40 days out, I received an apology and was told a puzzle was going to be sent but it would take 2-3 weeks. No puzzle came. I have attempted again and again through email forms, phone calls to customer service (I only get a voicemail) to get a resolution. 115 days later there still has been no puzzle sent to me. Any further attempts at follow up have been returned with a generic reply email, but never any replacement puzzle. I am unable to get through to a live person. Only a voice mail recommending use of their online form. No one in the front lines of customer service at Cardinal seems to care and I don't know how to get any higher to someone who does.Desired Settlement: I would like for a replacement of the item to be sent with rush delivery. Cardinal has stated their normal replacement time is 2-3 weeks, however after 115 days of waiting their 'promises' that a replacement will be sent is unacceptable. I would also appreciate the opportunity to address the leadership at Cardinal industries if they actually care what a consumer experience is with their company. This certainly isn't a big money item, but their company put a defective product on the shelf for someone to purchase and they clearly have not made any valid attempt to correct it.

Business

Response:

We originally sent the puzzle to the consumer in November as promised via [redacted]. However as the customer says the did not receive, we have resent on 1/*/201 via [redacted] - tracking number [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted]. Although they resolved the issue with a replacement resulting from my Revdex.com complaint, their claim of sending a replacement puzzle back in November is laughable. In my 4 months of attempting to contact them, they never made mention of having sent a replacement. I consider the matter resolved, however their customer service is still lacking.

Sincerely,

Review: Purchased a toss across game at walmart on black Friday as a Christmas present for niece. 6 bean bags were to be included in game but were not. I contacted mattel industries as their name and phone was on instruction sheet. They said they did not package make game, to contact Cardinal Industries at ###-###-####. I did contact them on December **, 2013 and during a brief call was informed that they would mail bean bags. When I had not yet received them today, I again contacted the company via phone to inquire as to shipping information and was told that the only person who handles that is not in and did not tell me when they expected individual to be in. I have also sent an email via their company website requesting missing bean bags.Desired Settlement: I would like the bean bags sent in an expedient manner as my 5 year old niece has been waiting for her bean bags for two weeks now.

Consumer

Response:

At this time, my complaint, ID [redacted] regarding Cardinal Industries has been resolved.

(By clicking "OK", your complaint will be closed as Resolved.)

Sincerely,

Review: I bought a Double 12 Domino Game and one of the pieces (5x5 domino) had a brown stain on the back. Once you know what domino it is that has this stain, you can choose to select it if needed or you can make sure you don't select it if you don't need it. This may cause someone to cheat while playing the game.

I first tried contacting Cardinal Industries about this issue through their Customer Service Replacement Parts web page and received no response. After a few weeks I tried to email them directly. After another week or so and still no response, I called and spoke with someone who said they would send a replacement. Days later I received an email response from [redacted] to my second email attempt. And here I am more than a week after that and still no replacement domino.

I have visited their Facebook page only to find it full of complaints very similar to mine. Missing pieces, no responses, selected response to some people and not others. It is quite obvious that they really need to get their customer service in order and not only respond to peoples concerns, but to follow through as well.Desired Settlement: How difficult is it to put a small this domino in an envelope and mail it. That's all I ask!

Consumer

Response:

In reference to complaint ID *, the company, and specifically Bonnie at Cardinal Industries, has finally responded to my complaint and has taken care of the problem I have been experiencing in a satisfactory manner. The matter has been resolved. Thank you for your assistance.

Sincerely,