Cardinal Management Group, Inc

For a year now, I have known BrandiEvery time I had a chance to communicate with her via emailphone or in person for any questions or information about my properties, Brandi is always cheerful and helpful and many times goes above and beyond to provide a quality service to the landlord and tenants at our community

February 6, 2015*** *** *** *** *** ***Woodbridge, VA ***Dear *** ***:I am writing to you behalf of Cardinal Management Group, Inc., regarding complaint number *** that you filed with the Revdex.com.*** ***,
according to our records you own and/or reside in the *** *** Community Association, and according to your complaint you may be unable to sell your own home to FHA purchaser because the Association lost its FHA certification.Your statement is correctThe Association's re-certification was not submitted due to the high number of delinquent accounts in the community *** ***, in most cases FHA certification and re-certification is completed by the Association’s Legal Counsel Counsel is required to execute an affidavit stating that 85% of owners’ accounts are current with their assessments This was not the case at the time of the renewal; therefore, the renewal was not submitted.Collection practices of delinquent accounts are an ongoing function of Counsel and Management on behalf of the Association Collections of unit owners’ assessments are and continue to be one of Management’s (and the Association’s) top priorities With the help of Counsel, the Association takes aggressive steps to collect money; steps that include, but are not limited to, judgments, rent garnishments, property liens, and where the law allows, suspension of common association privileges.I’m sorry that your community faces this situation; it is not for the lack of effort by Management and Legal Counsel to collect from owners who do not pay assessments The Board of Directors is working with Management and Counsel to aggressively collect funds to attain a satisfactory percentage of delinquent accounts for the re-certification process.If you have any questions, please contact me directly on ###-###-####

I truly appreciate when the Cardinal TEAM works together and we all look goodWe are trying hard to do our jobs the best we can and I am thankful that I have colleagues like Cathy who exemplifies the Cardinal standard of excellence

From: Patrick M***
Date: Mon, Jan 25, at 11:AMSubject: Complaint *** responseTo: "***@myRevdex.com.org"
Revdex.comComplaint Number ***Cardinal Management Group, Inc.Compliant made by *** *
***Dear *** ***:We certainly understand your frustration and apologize for any miss-communications on behalf of *** *** HOA.You indicated in your complaint that *** *** the community manager spoke to you regarding your towed vehicle *** *** also informs me that a reimbursement for your tow would be considered by the HOA Board of Directors and instructed you to send an email requesting same.Since that time you have received new parking passes, actually collecting them in person from *** *** during a distribution event sponsored by the community *** *** informs me that you did not mention the parking reimbursement at that time nor submitted anything to the Board of Directors for consideration of reimbursement.Also, since that time, I understand that *** *** has reached out to you and again requested you submit a request for reimbursement from the HOA.As you know, the HOA has regulations in place regarding parking At the time of your purchase you received a Resale Disclosure book of documents in which the community published amongst other things, a Parking Resolution Number ***.The Association is still amenable to entertain your request for the reimbursement of towing should you decided to request that to the Powell’s Run Board of Directors through *** ***Please contact him via email or by phone should you wish to explore this avenue

Response to Revdex.com Complaint from *** ** ***
The complaint filed by the owner alleges that they contacted management on 8-4-2015, 8-6-and 8-7-During that time period I was out of town and did not receive any communication from the homeowner, nor were any
voicemails forwarded to me from the homeownerI have searched my emails as well and did not receive any from the homeownerRachel F* is the accounting representative during this time and has not had any communication from the homeownerThe billing address on file is a property management company The pest boxes are rat bait stations that are checked on a monthly basis by *** *** They are not traps, so sanitation is not an issue as it relates to the rat stationsI was notified of the railing on the common stairs, and I have placed a work order for *** Welding to take care of itI expect it to be repaired by the end of the weekOne side of the railing on the homeowner’s front steps is loose, and I have placed a work order for *** Welding to repair it as wellThis will be done the week of August 24th Meanwhile the other side of the homeowner’s steps has a secured railing.
***’s is maintaining the grounds, and they were behind on the shrub pruning this year as are all of the landscaping contractorsThey performed the shrub pruning in the end of June to early JulyLast year the Association had a number of large trees pruned back away from the buildings, and after inspecting that area on 8-12-15, I have contacted *** Tree Service to provide me with a proposal to remove a large declining tree and prune back three other trees close to the building

November 18, 2015The Revdex.comComplaint ID ***To whom it may concern:I apologize for the late response to this complaintI am the designated corporate partner tasked to respond to complaints filed with the Revdex.comI was out of the State
for days without email access.In response to the complaint filed by Mr*** *** of Springfield, we offer our sincere apology if this complainant has been inconvenienced by a few miscommunications Covenants administration is a very difficult task and sometimes mistakes are made during the identification of unit’s addresses and the corresponding CCR violationsAlso, in some communities, inspections are completed by others and Cardinal Management Group, Incbecomes the administrative facilitator on behalf of the AssociationI do not know the procedures at your Homeowners Association, but will inquire.We strive to perform our fiduciary duties for the Association in a timely manner with accuracy and we do accept accountability for any misunderstanding.I will address this issue with the Executive Management Team of the organization and strive to bring the issue to a satisfactory resolution.Sincerely,Patrick MM***

November 10, 2014To: The Revdex.com of Metro Washington DCI am writing to you on behalf of Cardinal Management Group, Incof Woodbridge Virginia regarding the above referenced complaintThe facts of the matter are as follows:
Documents for “resale”
of homes and condominiums are produced by a third party vendor ***They were ordered on-line through a link on the Cardinal Management Group homepage directly to that company’s websiteThe documents were updated by the Board of Directors in late August, adding (3) three resolutions
The documents were mailed to all unit owners of record, the first week of September after approval and prior to their uploading to the third party vendor, *** for inclusion in the resale packet
The realtor *** *** was informed of the mailing by the property manager. She was advised to check the mailbox of the (then vacant) unit
The documents were delivered to the perspective purchaser prior to the updates (meaning they crossed in production)
The product was not defective...you can have a dated document but not a defective document
The manager offered to email the resolutions to the realtor to make the document complete.
The property manager did not hang up on the RealtorThe call was politely terminated when the Realtor became belligerent with the managerThe company is not going to refund the cost of document productionThank you,
Patrick M
CHRO Principal

February 6, 2015*** *** ***
*** *** *** ***Bristow, VA ***Dear *** ***:I am writing to you behalf of Cardinal Management Group, Inc., regarding complaint number *** that you filed with the Revdex.com.*** ***,
according to our records you own and/or reside in the *** *** Community Association, and according to your complaint, you were unable to complete the sale on your home to a purchaser that was seeking FHA funding.In most cases FHA certification and re-certification is completed by the Association’s Legal Counsel Counsel is required to execute an affidavit stating that 85% of owner’s accounts are current with their assessments This was not the case at the time of the renewal.Collection practices of delinquent accounts are an ongoing function of Counsel and Management on behalf of the Association Your inference that Management had “waited until the FHA certification expired….to even start dealing with it” is an incorrect accusation and simply just not the case Collections of unit owner’s assessments are and continue to be one of Management’s (and the Association’s) top priorities With the help of counsel, the Association takes aggressive steps to collect money; steps that include, but are not limited to, judgments, rent garnishments, property liens, and where the law allows, suspension of common association privileges.I’m sorry that your contract was not ratified due to the community FHA certification The Board of Directors is working with Management and Counsel to aggressively collect funds to attain a satisfactory percentage of delinquent accounts for the re-certification process.If you have any questions, please contact me directly on ###-###-####

I wanted to thank Victoria for being very efficientI appreciate your effortsThank you very much!!!

Brandi has been an absolute pleasure to work withShe consistently goes above and beyond the call of duty to help owners and residentsI literally don't know what I'd do without herShe has a hard job and I cannot imagine anyone doing it betterShe is a true asset to us homeownersThanks for bringing her on! Her professionalism and positive attitude makes a tremendous difference

The above statement is partially true, below explains the timeline and work accomplished in *** ***s unit to date.Yes, there was a backup into her 6905-C and D on March 1” *** did the mitigation and *** *** did the assessment of the units which was completed on March 23rd*** ***
decided that she wanted to upgrade her floors, bathroom, vanities, etc., at the time of replacement at her costDue to her ordering carpet, floors and vanities, the work was delayed; homeowner and *** were working together on getting the work accomplished*** *** continued to stay in touch as well as let Management know of her continual complaints that Management forwarded to the contractor (Various complaints about the contractors and numerous other items not mentioned in this particular Revdex.com complaint)Management continued to work with her and *** on the issues to try to complete the remodelThe unit that had the extensive damage (unit D) was completed with no trouble well before *** ***s(Please see attachment #where *** *** ordered her flooring upgrades the end of April)*** could not move forward with scheduling until the materials were on site causing an additional delay.Management called *** *** on 4/10/to see how the progress was going, and she sent an email response stating the following (attached #1);“Hi ***, Thanks for the call and asking about the progress*** is putting in the dry wallI met the person managing the caseInsurance wants him to patch up tile in both bathrooms next to the shower and bathtubI'll be asking them to replace the entire wall with new tileChose paint colors todayCarpet people called todayWill update you next week.Take care, *** ***“
As you can see from the email, *** *** was ready to get both the bathrooms tiled completely, even though the scope of work from *** *** and *** did not include full tile replacementThe last issue that *** *** gave to Management was the “mold” and tiles in her bathroom; she sent an email originally (June 1) to the tile company who came out (attachment #2) thanking them for the completion of the tiles (May 7) in such a timely fashionShe goes on to say the tiles are warped and sloppy and she would like to do a walkthrough of the property with them“Good morning, I wanted to thank *** *** *** for doing a wonderful job with the tiles in my bathroomsThis was completed a month ago on May 7th and 8th in a very timely fashionI would like to do a walk through with someone from *** *** *** in regards to the surround tilesMy primary concern is the guest bathroom's tiles are raised an not level to the other tilesIt looks sloppy."
The tile company came back to *** *** and stated that the tiles looked like that due to the back of the walls not being straight or warped (this is a direct quote from *** *** not the contractor) She then proceeded to send pictures of the walls claiming there was mold and the entire bathroom needed to be retiled, (Attachment #4) which Management sent to the *** *** adjuster after speaking to him on the phoneThe *** *** adjuster wrote back the following (Attachment #5);
“Good Afternoon ***,There is no coverage for mold under this policyIf the unit-owner believes it was improperly mitigated or repairs were not properly completed, then they would need to follow up with the contractor who completed the repairsIf there has been a new water loss or event, then you would need to set up a new claim with your *** *** Agent at which time an adjuster would be assigned and coverage determination would be completedPlease note, there is a $10,deductible on this policy that would applyPlease let me know if you have any questions.”
Not only did Management go to *** ***, but contacted *** as well; the company overseeing the work*** went out to the property to assess the bathroom and came to the conclusion that is not caused by any standing water or due to the backup that was being mitigatedAlthough *** *** has had several people tell her this in various ways she continues to argue that she has standing sewage in her wallsManagement called the company that installed the tiles to confirm what the tile installers stated as to the mold growth as well as the warped wallsUnfortunately the company could not confirm nor deny what a contractor said in the home at the time of the tile placementSubsequently Management received a voice mail from the adjuster 8/10/(which has been saved if needed) where he states that the “mold" is obviously from years of use and clearly not from a one-time lossPlease see attached pictures from attachment #He goes on to state that the tile replacement that was approved from the surround had the drywall removed and replaced and that it was the extent of coverage due to this particular lossPlease note that the drywall was removed behind these tilesbefore being replaced, which would lead one to believe that had the walls been warped or covered in mold it would have been noted at this timeManagement received a call from *** ***, supervisor at *** to confirm the findings on the tile and to make sure all work has been accomplished to the scope provided by the insurance company as well as to confirm the walls and possible mold claim could not be validatedThey also offered to go to *** ***'s house and do a moisture test on August 3rdManagement believes that everyone involved has tried to accommodate *** *** and her family(Attachment #6)
*** *** states that the sewage sat in the unit for upwards of weeks, which is entirely incorrect; the water mitigation was done within days of the backupMitigation papers are (Attachment as #7)
March 4th cleaning and remediation and water extraction took place (four water technicians and one supervisor hours each)March 5th Cleaning and remediation and water extraction took place (two water technicians and one supervisor hours each)March 6th Cleaning and remediation and water extraction took place (one technician and one supervisor hour each)March 10th Cleaning and remediation and water extraction took place (five technicians and one supervisor Hours)(Attachment #8) Please see the *** *** scope of work that pertains to the master bath and hall bath for *** ***'s unitBoth only stipulate 2,00SF of tile work, the tiles were removed to ascertain if damage was behind the tub and shower; which was not present at the time of mitigationManagement relayed this information to *** ***, and has done everything possible to get what she wants accomplishedHowever, it is apparent that she wants both of her entire bathrooms retiled even though it did not fall within the damages of the claimPlease see attachment 6, response from *** and corresponding emails.Please let me know if additional information is needed.Laura G

When I attempted to reach out by calling the property manager directly, to refute a letter he sent me, I was told to leave a voicemail. After almost two weeks the property manager emailed me back telling me that he will call me tomorrow to speak about my concerns. He failed to do so and would neither return my calls or emails. Finally, after another week of waiting to hear back from Cardinal Management Group regarding my disagreement with this letter, I received a snarky response. There is no reasoning with Cardinal Management Group. They treat homeowners very poorly.

I am the President of the HOA for [redacted].  I am unclear as to what you need for verification so I have attached the latest approved minutes showing the compilation of the board.  I hope this is helpful.
 
Thanks,
 
[redacted]...

[redacted]

Just wanted to take the time out to say BIG thank you for all your GREAT customer service and wonderful help over the last couple of years.

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:
I sent an email as requested. to Cardinal Management Group explaining the situation and requesting compensation and I just received their response dodging responsibility and attempting to pass blame onto my realtor for telling me passes would be mailed.  It is sad that a management group requires a realtor to specifically request them to do their jobs.  It has been their policy for years to mail parking passes out to residents, only on their website which I only had access to after my vehicle had been towed do they mention the change in policy of mailing passes to now being lazy and requiring residents to come to them and pick up their own passes. I was mailed no passes, sent nothing from Cardinal Management Group and on the last day of 2015 they towed my vehicle for not having a parking pass that they never sent me. And now instead of stepping up and admitting a tiny bit of fault and simply waiving a months HOA fees or reimbursing the $160 I was out due to their lazy negligence, they take the cowards way out and try and simply pass blame. I can now see why this company has a one star Yelp review.  $160 is a small price to pay to now know how Cardinal Management Group treats US service members and Police Officers.   
Regards,[redacted]

Just wanted to take the time out to say a BIG thank you for all your GREAT customer service and WONDERFUL help over the last couple of years. You truly are a Godsend and I hope the community at Powell's Run Rippon Landding know that as well.

Please be advised that the information provided by this
Board President is factually untrue.  As
of Thursday, June 4, the following are true:
[redacted] confirms that this account is in fact up to date and has
a ZERO balance as of May 12, 2015.  [redacted]
confirms that the account/service has never been suspended.
[redacted] advises there is no overdue amount.  The next payment is due on June
26, long after our engagement has ended. 
Part of a previous billing problem was that the bills were not being
sent to our office, rather were going to an erroneous address provided to
[redacted] by the Board President and bills were not forwarded to us for timely payment.  [redacted] also confirms that service has never
been suspended.
The Board President’s over reaction in these cases is due to
her receiving or directing information for the accounts rather than it being appropriately
addressed to our offices for monitoring and timely payment.  Contrary to the Board President’s comment
about her accounts not being up to date, these accounts were in fact current
and the accusation is scurrilous.

I just wanted to say THANK YOU to Victoria and Cardinal Management have done for our community. I enjoyed working with you and felt that we accomplished a lot during my tenure. One of my primary goals was to bring on a new management company, as our previous company was hired by Pulte and in many ways seemed to represent Pulte and not the residents of our community. You and Cardinal Management brought some much needed impartiality, structure, organization, knowledge and credibility to the board and PCCUOA. You made everything so much easier. I just want to say THANK YOU!

From: Patrick M[redacted] 
Date: Thu, Jan 28, 2016 at 10:42 AMSubject: rejected response to claim [redacted]To: "[redacted]@myRevdex.com.org" <[redacted]@myRevdex.com.org>
Response to rejected response of claim number[redacted]Dear [redacted]s:Thanks for your correspondence.  I hate to impose, but I think it best that you send another email to [redacted] at [email protected] requesting the towing fee reimbursement from the Association.  As Agents to your community it is our fiduciary responsibility that this request be put before the Board of Directors for a decision. Please also CC me on the email as I wish to monitor this issue to closure.  Thank you again.Patrick M[redacted]Cardinal Management Group, Inc.[redacted][email protected]

These guys have been great! I really do encourage everyone to simply just give them a try. Thank you so much for everything!