Cardinal Management Group

I am the President of the HOA for [redacted] *** I am unclear as to what you need for verification so I have attached the latest approved minutes showing the compilation of the board I hope this is helpful Thanks, [redacted] *** [redacted]

These guys have been great! I really do encourage everyone to simply just give them a tryThank you so much for everything!

From: Patrick M*** Date: Thu, Jan 28, at 10:AMSubject: rejected response to claim [redacted] To: " [redacted] @myRevdex.com.org" < [redacted] @myRevdex.com.org> Response to rejected response of claim number [redacted] Dear [redacted] ***s:Thanks for your correspondence I hate to impose, but I think it best that you send another email to [redacted] at [email protected] requesting the towing fee reimbursement from the Association As Agents to your community it is our fiduciary responsibility that this request be put before the Board of Directors for a decisionPlease also CC me on the email as I wish to monitor this issue to closure Thank you again.Patrick M [redacted] Cardinal Management Group, Inc[redacted] [email protected]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: Cardinal admits that the property resale documents they sold me via electronic transaction through their website were “dated”, hence invalid, at the time of purchase, yet they still refuse to refund me This is unethical and illegal Because I paid $for an official condo document package from Cardinal’s website and received invalid/void documents, I am owed a refund of $ Even more absurd is that this $included a $“rush fee” to expedite the delivery of the defective product Regards, [redacted]

I just wanted to say THANK YOU to Victoria and Cardinal Management have done for our communityI enjoyed working with you and felt that we accomplished a lot during my tenureOne of my primary goals was to bring on a new management company, as our previous company was hired by Pulte and in many ways seemed to represent Pulte and not the residents of our communityYou and Cardinal Management brought some much needed impartiality, structure, organization, knowledge and credibility to the board and PCCUOAYou made everything so much easierI just want to say THANK YOU!

I am the HOA President for a community managed by Cardinal Management GroupWe are a new, small community and our builder is still under bond although all home sites have been built and soldSince the builder turned over to a homeowner elected Board, we have had managers from CardinalThe first was prompt, but very abrasive to homeownersWorse, she would lie or make up answersShe would change words midstream when caught in lies or misinformationShe berated and talked over Board members and homeownersShe was absolutely terrible to work withWe asked for a new managerThe girl who replaced her was the complete oppositeShe was very nice and likable, but unfortunately lazy and unorganizedShe does absolutely nothing and it is like pulling teeth to get her to answer any questionsFor example, months and days ago, I responded to a shed violation noted by another Board memberIn the interest of fairness, I drove around the neighborhood and listed all the homes and addresses with shed violationsThere were I asked her to pull the applications so we could see what the builder had approvedNumerous emails and calls and over months and I still have no answer from herAt the last meeting, a homeowner brought up the idea of adding 'Members at Large' to our current Board membersA few weeks later, the manager sent letters to everyone announcing the Annual meeting where Board members would be electedWe were all confused because we are staggeredOnly elected each yearWhen we finally figured out she was talking about the members at large, she refused to believe us that we did not vote that into placeweeks ago, I asked her to pull the minutes and clarify She cancelled the meeting, never rescheduled and still has not clarifiedEvery issue that has come up has been infuriating to deal with Cardinal ManagementI don't know how the rest of their business is run, but out of property managers have been absolutely terribleI would never accept this kind of behavior from a businessAs soon as we can get rid of them, I plan toOther examples: they changed their rates up about 30% and slipped it into the budget with no explanationI noticed and asked the manager why the rates went upShe no joke yelled at me in the meeting for questioning her numbersI'm supposed to vote to verify them but not allowed to question why her rates went up? They push violations of trivial things like trash cans and door wreaths but won't lift a finger with important issues like legality of documents, a neighboring house building on HOA common area, and builder concernsEverything I have experienced of Cardinal Management has been terribleThe homeowners in general hate the company and think they are just helping the builder screw over the homeowners

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: I sent an email as requestedto Cardinal Management Group explaining the situation and requesting compensation and I just received their response dodging responsibility and attempting to pass blame onto my realtor for telling me passes would be mailed It is sad that a management group requires a realtor to specifically request them to do their jobs It has been their policy for years to mail parking passes out to residents, only on their website which I only had access to after my vehicle had been towed do they mention the change in policy of mailing passes to now being lazy and requiring residents to come to them and pick up their own passesI was mailed no passes, sent nothing from Cardinal Management Group and on the last day of they towed my vehicle for not having a parking pass that they never sent meAnd now instead of stepping up and admitting a tiny bit of fault and simply waiving a months HOA fees or reimbursing the $I was out due to their lazy negligence, they take the cowards way out and try and simply pass blameI can now see why this company has a one star Yelp review $is a small price to pay to now know how Cardinal Management Group treats US service members and Police Officers Regards, [redacted] ***

Please be advised that the information provided by this Board President is factually untrue As of Thursday, June 4, the following are true: [redacted] confirms that this account is in fact up to date and has a ZERO balance as of May 12, [redacted] confirms that the account/service has never been suspended [redacted] advises there is no overdue amount The next payment is due on June 26, long after our engagement has ended Part of a previous billing problem was that the bills were not being sent to our office, rather were going to an erroneous address provided to [redacted] by the Board President and bills were not forwarded to us for timely payment [redacted] also confirms that service has never been suspended The Board President’s over reaction in these cases is due to her receiving or directing information for the accounts rather than it being appropriately addressed to our offices for monitoring and timely payment Contrary to the Board President’s comment about her accounts not being up to date, these accounts were in fact current and the accusation is scurrilous

Just wanted to take the time out to say a BIG thank you for all your GREAT customer service and WONDERFUL help over the last couple of yearsYou truly are a Godsend and I hope the community at Powell's Run Rippon Landding know that as well

Revdex.com:I accept the response because the stairs rail was finally repaired today However Cardinal Property Management Group claims that they did not receive any of my emails but still took them about a week to respond through Revdex.com My husband forwarded MrA [redacted] all the emails and he could verified that I entered the correct email addresses; for him, his assistant and their general email addressIt wasn't until other homeowners were involved into this matter that we finally got an answer The reason I did not called them because I was warned by other homeowners that it is a hassle to finally get them on the phone and get a feedback when it comes to repairsIt is better to have everything in writingThanks, [redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: This set of documentation/denials/assetions from Patrick M [redacted] of the Cardinal Management Group resolves nothing and simply illustrates the level and nuisance of his ongoing harassmentEnclosed is a (pdf.) copy of who is a legitimate elected Daventry Community Association Executive Board (DCAEB) member For reference: this is the very latest in publication from Spring 2016, complete with names and photos, in accordance with VPOAA complianceNowhere is MsVirginia H [redacted] listed as executive staffIn point of fact, she notes in her own email, that she is a "volunteer", acting on her own and that this matter has been "closed" dated 2/19/Aside from multiple assertions of notifications, the question for the Revdex.com to resolve: why is Cardinal Management Group so intent on what "at best" would be a courtesy request to a property owner inflating such an irrelevant matter into threats of fines and litigation? Such actions are not within authority of the Cardinal Management Group, and serve to illustrate, what I have already noted This is the nature of residency in the Daventry Community: the very reason that DCAEB members are to screen such matters prior to notifying HOA owners, is to spare harassment from frivolous assertions, from both unhinged "volunteers" and the Cardinal Management GroupI re-iterate what I have already stated previously, that in spite of my courtesy copy on communications - not one member of the DCAEB has responded or contacted me at allAs such under existing DCAEB policy and CCR, there is nothing I need to respond to further My letter and photos are submitted to the Revdex.com to illustrate the issue(s) at hand and as a "reality check" to the Cardinal Management GroupNoting the issues within Cardinal Management Group (MrDon M***) and relation (MrPatrick M***), there appears to be a deficit in business conduct and courtesyEnclosed is (pdf.) a revocation letter from Don M [redacted] dated 12/7/2015, from the prior frivolous matter; which never existed at my property in the first placeThe business courtesy of Don M [redacted] is readily apparent, in stark contrast to Patrick M***, who has been involved in initiating both matters in and of frivolous complaintTo resolve this matter: I strongly suggest that a letter of apology from Cardinal Management Group be addressed to me, revoking all issues of assertion be sent immediately; similarly outlined as the previous 12/7/letterCordially, [redacted] ***