Cardinal Property Management Inc

We have used Cardinal for some years and found them to be fair and always worked with us to resolve issuesAs a result of some financial issues internally we had to leave them and become self managedWe would consider going back to them if we ever decided that self management was not good for our association
Jerry ***
Secretary
Plank *** *** Townhome Assoc, Frankfort Il

The owner has reported numerous unrelated water issues in the common area related to irrigation leaks and plumbing leaks. In every instance, a work order is immediately issued to the Association's preferred vendor and the repairs are completed. It is impossible to prevent these leaks
from occurring as it is an older community which requires constant maintenance. Our office regularly communicates with the owner via phone and emailOne of the owners complaints is that there is water in the "street.". The "street" they are referring to is the gutter system which is intended to carry water to prevent water from pooling. The courtyards are designed to drain into the gutter area so in this instance, the gutter is performing its job by collecting and moving the water. Water in the gutter does not necessarily mean there is an irrigation or plumbing leak

Initial Business Response /* (1000, 5, 2015/08/14) */
Contact Name and Title: *** ***
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@cardinalpmi.net
My office is not allowed to comment on this matter since this file has been turned over for collections with the Association
attorney
Any questions regarding her balance due needs to be directed to *** *** *** PC
Their number is XXX-XXX-XXXX

Initial Business Response /* (1000, 8, 2014/07/11) */
Contact Name and Title: *** Owner
Contact Phone: ***
Contact Email: ***
We have an open work order on this unit (work order ***)It was originally given to *** Heating due to the history of
this type of occurrence with other buildings in the same complex with similar problems*** Heating did go out there as the unit owner stated, however, our office has never received any type of written report as to what they saw or recommendations as to how to repair thisThis work order was re-assigned to*** Specialty Contractors out of Frankfort *** *** Not sure why homeowner stated we would not give out his number when this is a listed in the phone bookWe have contacted*** Contractors and have re-sent them the work order to contact the owner and inspect her problem as to what is the causehe stated he would be out there on July 15th or 16thThe owner will need to make arrangements to be home so he can see inside the garage areaThe girl in my office who is assigned to this property is *** not ***? This problem should be addressed next week

We received a copy of the complaint reference above and would like to provide our response.  Attached is the email communication between our office and the owner of the property during the time period that the complaint was submitted.  The roof was repaired on March 18th and the...

interior repairs were completed on March 23rd.Sincerely,[redacted], CMCA, AMS, PCAMPresidentCardinal Property Management, AAMC[redacted] ** [redacted]

Initial Business Response /* (1000, 5, 2014/11/03) */
Contact Name and Title: [redacted]
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]
Please note this owner has three large dogs which is a violation of the association's governing documents Article XVI Item (g). Which...

states that only one dog is allowed no more than 35 pounds. The owner does not pick up after their dogs which damages the common area. upon a property inspection done by myself, I counted 12 piles of dog waste directly behind their unit. They also have a dog tie out in the common areas which is another violation of the association's governing documents. Our office receives several complaints from neighbors about how they let their dogs run loose and don't pick up after them.
This unit owner also has an illegal heater in the garage. We received notice from the village that there were no permits pulled for this work nor did the owner have authorization to install it. Last winter owner had an ice dam in the garage area which was a direct result of the illegal garage heater. Our company was told this information by [redacted] who is a licensed Roofer in the state of Illinois ([redacted].XXXXXX). They are also licensed in the Village of [redacted]
Even more importantly the person that installed this illegal garage heater did not exhaust it in accordance with building codes nor did this vendor apply for a village permit. The exhaust is to close to the building and directly below a window jeopardizing the life and safety of the occupants in this unit and the adjoining unit. This owner has no regard for the common areas or their neighbors by leaving their yard a mess with dog waste. This is a continuous problem with this owner and we have sent several warnings and violations about this, but they refuse to obey the governing documents so the Board has issued a fine. The Board is also granting a hearing in the near future so they can address the Board of Directors directly. Cardinal Property is taking no actions we have not been told to do by the Board of Directors.
Initial Consumer Rebuttal /* (3000, 7, 2014/11/06) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This response from Cardinal Property is nothing short of a blatant lie on all accounts. To further this fact we have repeatedly sent proper justifiable documentation from the [redacted] that the stated roofing company above has not been licensed at the time of the occurance, until the point of refusal to allow unlicensed contractor perform repairs on our home.
We demand that our contract with a Cardinal Propety Management be held to it's intended purpose and not that of shady back door dealings that we have countless experienced.
Final Business Response /* (4000, 9, 2014/11/12) */
Cardinal is not providing any further response this this matter. The Association has retained an attorney for this case and a hearing is scheduled for November 25th, 2014 at 7:00 PM.
A certified mailing is going out to the owner of record today to inform this owner.
All correspondence can now be submitted to:
[redacted]
[redacted]
[redacted] XXXXX
XXX-XXX-XXXX

Initial Business Response /* (1000, 5, 2014/11/03) */
Contact Name and Title: [redacted]
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]
Please note this owner has three large dogs which is a violation of the association's governing documents Article XVI Item (g)....

Which states that only one dog is allowed no more than 35 pounds. The owner does not pick up after their dogs which damages the common area. upon a property inspection done by myself, I counted 12 piles of dog waste directly behind their unit. They also have a dog tie out in the common areas which is another violation of the association's governing documents. Our office receives several complaints from neighbors about how they let their dogs run loose and don't pick up after them.
This unit owner also has an illegal heater in the garage. We received notice from the village that there were no permits pulled for this work nor did the owner have authorization to install it. Last winter owner had an ice dam in the garage area which was a direct result of the illegal garage heater. Our company was told this information by [redacted] who is a licensed Roofer in the state of Illinois ([redacted].XXXXXX). They are also licensed in the Village of [redacted]
Even more importantly the person that installed this illegal garage heater did not exhaust it in accordance with building codes nor did this vendor apply for a village permit. The exhaust is to close to the building and directly below a window jeopardizing the life and safety of the occupants in this unit and the adjoining unit. This owner has no regard for the common areas or their neighbors by leaving their yard a mess with dog waste. This is a continuous problem with this owner and we have sent several warnings and violations about this, but they refuse to obey the governing documents so the Board has issued a fine. The Board is also granting a hearing in the near future so they can address the Board of Directors directly. Cardinal Property is taking no actions we have not been told to do by the Board of Directors.
Initial Consumer Rebuttal /* (3000, 7, 2014/11/06) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This response from Cardinal Property is nothing short of a blatant lie on all accounts. To further this fact we have repeatedly sent proper justifiable documentation from the [redacted] that the stated roofing company above has not been licensed at the time of the occurance, until the point of refusal to allow unlicensed contractor perform repairs on our home.
We demand that our contract with a Cardinal Propety Management be held to it's intended purpose and not that of shady back door dealings that we have countless experienced.
Final Business Response /* (4000, 9, 2014/11/12) */
Cardinal is not providing any further response this this matter. The Association has retained an attorney for this case and a hearing is scheduled for November 25th, 2014 at 7:00 PM.
A certified mailing is going out to the owner of record today to inform this owner.
All correspondence can now be submitted to:
[redacted] XXXXX
XXX-XXX-XXXX

Cardinal Property Management is the management agent for the Summertree Homeowners Association.  The Summertree Homeowners Association has an Assessment Collection Policy which has been adopted by the Board of Directors and is mailed to the homeowners on an annual basis.  Cardinal has a...

duty to follow the Association's Assessment Collection Policy.The owner regularly makes payments through Cardinal's website, which is processed by [redacted], as as the merchant service provided.  Owners have the option of paying directly through their bank account without a fee, or paying with a credit card, which includes a transaction fee.  The [redacted] website includes this fee notification prior to the owner submitting payment.  Attached is a copy of the payment history for the owner directly from the [redacted] website, which shows that a June payment was not made.  If the owner believes a payment was made, they may provide a copy of the transaction confirmation which they would have received from [redacted] or verification from their bank.  The late charge and late interest was assessed in accordance with the Association's Assessment Collection Policy, as the June payment was not made. The attached payment history from [redacted] also reflects that for the months of January through May, the owner made a payment directly from their bank account, in which no transaction fee was charged.  However, when the owner made the July payment, the payment was processed through their credit card, which is the reason for the $18.95 transaction fee.Also attached is a copy of the letter sent to the entire membership regarding the technical glitch referenced by the owner.  As noted on the letter, this technical glitch related to the July assessment, not the June assessment.  The technical glitch related to the July assessments charges not being posted to the assessment statement and did not relate to payments.Cardinal does not have the authority to waive late charges and interest when imposed in accordance with the Association's Assessment Collection Policy.  The owner may submit a written request to our office to request the fees be removed.  That request will be forwarded to the Board of Directors for their review at the following Board Meeting.  If the owner should have documentation showing that the June payment was made, that documentation can be forwarded to our office for prompt review.