Initial Business Response / [redacted] (1000, 5, 2014/11/03) */ Contact Name and Title: [redacted] Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] Please note this owner has three large dogs which is a violation of the association's governing documents Article XVI Item (g)Which states that only one dog is allowed no more than poundsThe owner does not pick up after their dogs which damages the common areaupon a property inspection done by myself, I counted piles of dog waste directly behind their unitThey also have a dog tie out in the common areas which is another violation of the association's governing documentsOur office receives several complaints from neighbors about how they let their dogs run loose and don't pick up after them This unit owner also has an illegal heater in the garageWe received notice from the village that there were no permits pulled for this work nor did the owner have authorization to install itLast winter owner had an ice dam in the garage area which was a direct result of the illegal garage heaterOur company was told this information by [redacted] who is a licensed Roofer in the state of Illinois ( [redacted] .XXXXXX)They are also licensed in the Village of [redacted] Even more importantly the person that installed this illegal garage heater did not exhaust it in accordance with building codes nor did this vendor apply for a village permitThe exhaust is to close to the building and directly below a window jeopardizing the life and safety of the occupants in this unit and the adjoining unitThis owner has no regard for the common areas or their neighbors by leaving their yard a mess with dog wasteThis is a continuous problem with this owner and we have sent several warnings and violations about this, but they refuse to obey the governing documents so the Board has issued a fineThe Board is also granting a hearing in the near future so they can address the Board of Directors directlyCardinal Property is taking no actions we have not been told to do by the Board of Directors Initial Consumer Rebuttal / [redacted] (3000, 7, 2014/11/06) */ (The consumer indicated he/she DID NOT accept the response from the business.) This response from Cardinal Property is nothing short of a blatant lie on all accountsTo further this fact we have repeatedly sent proper justifiable documentation from the [redacted] that the stated roofing company above has not been licensed at the time of the occurance, until the point of refusal to allow unlicensed contractor perform repairs on our home We demand that our contract with a Cardinal Propety Management be held to it's intended purpose and not that of shady back door dealings that we have countless experienced Final Business Response / [redacted] (4000, 9, 2014/11/12) */ Cardinal is not providing any further response this this matterThe Association has retained an attorney for this case and a hearing is scheduled for November 25th, at 7:PM A certified mailing is going out to the owner of record today to inform this owner All correspondence can now be submitted to: [redacted] XXXXX XXX-XXX-XXXX
We received a copy of the complaint reference above and would like to provide our response Attached is the email communication between our office and the owner of the property during the time period that the complaint was submitted The roof was repaired on March 18th and the interior repairs were completed on March 23rd.Sincerely, [redacted] , CMCA, AMS, PCAMPresidentCardinal Property Management, AAMC [redacted] [redacted] [redacted] * [redacted]
Cardinal Property Management is the management agent for the Summertree Homeowners Association. The Summertree Homeowners Association has an Assessment Collection Policy which has been adopted by the Board of Directors and is mailed to the homeowners on an annual basis. Cardinal has a... duty to follow the Association's Assessment Collection Policy.The owner regularly makes payments through Cardinal's website, which is processed by [redacted] , as as the merchant service provided. Owners have the option of paying directly through their bank account without a fee, or paying with a credit card, which includes a transaction fee. The [redacted] website includes this fee notification prior to the owner submitting payment. Attached is a copy of the payment history for the owner directly from the [redacted] website, which shows that a June payment was not made. If the owner believes a payment was made, they may provide a copy of the transaction confirmation which they would have received from [redacted] or verification from their bank. The late charge and late interest was assessed in accordance with the Association's Assessment Collection Policy, as the June payment was not made. The attached payment history from [redacted] also reflects that for the months of January through May, the owner made a payment directly from their bank account, in which no transaction fee was charged. However, when the owner made the July payment, the payment was processed through their credit card, which is the reason for the $18.95 transaction fee.Also attached is a copy of the letter sent to the entire membership regarding the technical glitch referenced by the owner. As noted on the letter, this technical glitch related to the July assessment, not the June assessment. The technical glitch related to the July assessments charges not being posted to the assessment statement and did not relate to payments.Cardinal does not have the authority to waive late charges and interest when imposed in accordance with the Association's Assessment Collection Policy. The owner may submit a written request to our office to request the fees be removed. That request will be forwarded to the Board of Directors for their review at the following Board Meeting. If the owner should have documentation showing that the June payment was made, that documentation can be forwarded to our office for prompt review.
Initial Business Response / [redacted] (1000, 5, 2014/11/03) */ Contact Name and Title: [redacted] Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] Please note this owner has three large dogs which is a violation of the association's governing documents Article XVI Item (g)Which states that only one dog is allowed no more than poundsThe owner does not pick up after their dogs which damages the common areaupon a property inspection done by myself, I counted piles of dog waste directly behind their unitThey also have a dog tie out in the common areas which is another violation of the association's governing documentsOur office receives several complaints from neighbors about how they let their dogs run loose and don't pick up after them This unit owner also has an illegal heater in the garageWe received notice from the village that there were no permits pulled for this work nor did the owner have authorization to install itLast winter owner had an ice dam in the garage area which was a direct result of the illegal garage heaterOur company was told this information by [redacted] who is a licensed Roofer in the state of Illinois ( [redacted] .XXXXXX)They are also licensed in the Village of [redacted] Even more importantly the person that installed this illegal garage heater did not exhaust it in accordance with building codes nor did this vendor apply for a village permitThe exhaust is to close to the building and directly below a window jeopardizing the life and safety of the occupants in this unit and the adjoining unitThis owner has no regard for the common areas or their neighbors by leaving their yard a mess with dog wasteThis is a continuous problem with this owner and we have sent several warnings and violations about this, but they refuse to obey the governing documents so the Board has issued a fineThe Board is also granting a hearing in the near future so they can address the Board of Directors directlyCardinal Property is taking no actions we have not been told to do by the Board of Directors Initial Consumer Rebuttal / [redacted] (3000, 7, 2014/11/06) */ (The consumer indicated he/she DID NOT accept the response from the business.) This response from Cardinal Property is nothing short of a blatant lie on all accountsTo further this fact we have repeatedly sent proper justifiable documentation from the [redacted] that the stated roofing company above has not been licensed at the time of the occurance, until the point of refusal to allow unlicensed contractor perform repairs on our home We demand that our contract with a Cardinal Propety Management be held to it's intended purpose and not that of shady back door dealings that we have countless experienced Final Business Response / [redacted] (4000, 9, 2014/11/12) */ Cardinal is not providing any further response this this matterThe Association has retained an attorney for this case and a hearing is scheduled for November 25th, at 7:PM A certified mailing is going out to the owner of record today to inform this owner All correspondence can now be submitted to: [redacted] XXXXX XXX-XXX-XXXX
We received a copy of the complaint reference above and would like to provide our response Attached is the email communication between our office and the owner of the property during the time period that the complaint was submitted The roof was repaired on March 18th and the interior repairs were completed on March 23rd.Sincerely, [redacted] , CMCA, AMS, PCAMPresidentCardinal Property Management, AAMC [redacted] [redacted] [redacted] * [redacted]
Cardinal Property Management is the management agent for the Summertree Homeowners Association. The Summertree Homeowners Association has an Assessment Collection Policy which has been adopted by the Board of Directors and is mailed to the homeowners on an annual basis. Cardinal has a... duty to follow the Association's Assessment Collection Policy.The owner regularly makes payments through Cardinal's website, which is processed by [redacted] , as as the merchant service provided. Owners have the option of paying directly through their bank account without a fee, or paying with a credit card, which includes a transaction fee. The [redacted] website includes this fee notification prior to the owner submitting payment. Attached is a copy of the payment history for the owner directly from the [redacted] website, which shows that a June payment was not made. If the owner believes a payment was made, they may provide a copy of the transaction confirmation which they would have received from [redacted] or verification from their bank. The late charge and late interest was assessed in accordance with the Association's Assessment Collection Policy, as the June payment was not made. The attached payment history from [redacted] also reflects that for the months of January through May, the owner made a payment directly from their bank account, in which no transaction fee was charged. However, when the owner made the July payment, the payment was processed through their credit card, which is the reason for the $18.95 transaction fee.Also attached is a copy of the letter sent to the entire membership regarding the technical glitch referenced by the owner. As noted on the letter, this technical glitch related to the July assessment, not the June assessment. The technical glitch related to the July assessments charges not being posted to the assessment statement and did not relate to payments.Cardinal does not have the authority to waive late charges and interest when imposed in accordance with the Association's Assessment Collection Policy. The owner may submit a written request to our office to request the fees be removed. That request will be forwarded to the Board of Directors for their review at the following Board Meeting. If the owner should have documentation showing that the June payment was made, that documentation can be forwarded to our office for prompt review.