Cardinale Hyundai

Ms. Bejarano   Our response to the [redacted] complaint is simple, No one duped them into signing a sales contract. They brought their own pre approval from their credit union without the terms listed and did not know the terms that the credit union had approved. They wanted to be at a specific...

payment so we wrote them for a term that would correspond with that payment.   The Credit Union would not approve that term, so we offered them 3 resolutions.   1.       Return the car and receive a full refund 2.       Go with a finance institution that we use and a term we secured- 60 months 3.       Bring us a check from your credit union for the amount financed and take the terms your credit union will provide   Ms. [redacted]- who is not on the contract- wanted us to lower the price over 3k to meet her daughters Credit Union approval of 48 months   I personally spoke to Ms. [redacted] and explained she could return car for full refund. She refused that option!   When I explained we would not reduce the $7500.00 car by 3k- she said that it would be our problem. I did explain to her the legal right for us to “unwind” car deal or demand payment.   The customer ended up sending us a check for the full amount.   [redacted] General Manager CardinaleWay Hyundai/Genesis CardinaleWay Volkswagen   ###-###-####