Cardinale Way Volkswagon Hyundai

This is in response to [redacted] complaint accusing Cardinaleway Vw of running her credit without permissionWe have documentation on file giving us permission to pull credit in which we didShe submitted twice once by herself and once with a cosigner while she was hereI have information with her personal info showing these transactions

Initial Business Response / [redacted] (1000, 6, 2016/03/03) */ Contact Name and Title: [redacted] General Manag Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @cardinaleway.com The trade has been paid in full and there bank is sending a letter that will show that they are in good standings with no derogatory put on their credit and will forward it to them once received from [redacted] our rep said it could take up to two weeks from today Initial Consumer Rebuttal / [redacted] (3000, 8, 2016/03/13) */ (The consumer indicated he/she DID NOT accept the response from the business.) The trade has finally been paid (as of 2/24/16), in full, after we visited the dealership again in person on 2/22/The pay off check was not processed or mailed until we demanded it yet again in personAt that time, we were also made aware that a check we provided to CardinaleWay VW, made out to the bank funding our loan, was cashed by [redacted] This has us seriously questioning their business practices We have yet to receive a letter from the dealership that our credit has not been affected despite following up multiple timesSince we have not received this document, we do not feel that the matter is closed Final Business Response / [redacted] (4000, 12, 2016/03/30) */ The vehicle that was traded in has been paid off and the letter from there lender has been emailed to the customer as wellWe are sorry for the problem that was caused but issues have been resolved Final Consumer Response / [redacted] (2000, 14, 2016/03/31) */ (The consumer indicated he/she ACCEPTED the response from the business.) After months, CardinaleWay VW finally resolved the payoff/credit report issues

Initial Business Response /* (1000, 10, 2015/08/21) */
The Customer not only didn't pay for a Panoramic roof, which would be approximately $4000.00, but he was not promised one
A moonroof was installed on the vehicle- approximately $
We feel this complaint is frivolous and has no
meritWe do not feel the customer is owed any $ as all the work was performed that we agreed on
*** ***
General Manager
Cardinaleway Hyundai
Initial Consumer Rebuttal /* (3000, 14, 2015/08/24) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The sales man said the same sunroof can be installed in the non limited Sonata editionI was also told by the sales man that the seats are heated & cooledAll of which is in correct and I was sold on this and paid for this, all this happened on July 16th and to date I still have no paperwork or documents of this transactionI was told weeks ago that the docs and paperwork would be given to me and still nothingI was also told by the sales manager that he would look into getting me some compensation for all the mis understanding including the sales man error in selling me a different sunroof
Further more the General Manager has not even called to see what he can do to make this right-its like he has a job title but is not doing his jobThis dealership says they pride them self in relationships not in this caseI know that if this has happen to me it has happen to someone else-this is not right, not ethical business

Initial Business Response /* (1000, 9, 2016/03/03) */
I would invite Mr *** to call me I have been working with VW Care and my service department to come to a resolutionI am happy to refund the CPO fee if that will make you happyThe previous Manager did in deed sell the car and set the funds
aside for the CPO but it was never punched in the system and I would need the vehicle here in order to get it in the system as a certified VW or I can refund him the feeI welcome him to contact me to fix the problem
Initial Consumer Rebuttal /* (3000, 11, 2016/03/07) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The dealer should have all the information on my car, since I purchased from themThis is all very strange...I even provided my VIN
At this point, please just refund me the CPO purchased price of $and send the check to my address on fileThis will close/end the case for meThank you

This is in response to [redacted] complaint accusing Cardinaleway Vw of running her credit without permission. We have documentation on file giving us permission to pull credit in which we did. She submitted twice once by herself and once with a cosigner while she was here. I have...

information with her personal info showing these transactions.

Every vehicle we sell has additional dealer adds.
This is disclosed on our website as well as on the car themselves.
Customer had the option to not buy the car if he was not happy with the pricing.
The sales price on the contract is the advertised price as the law dictates, the 995.00 dealer adds...

on broken out on separate line
we will not be refunding any money

Initial Business Response /* (1000, 10, 2015/11/05) */
Contact Name and Title: [redacted]- GM
Contact Phone: XXXXXXXXXX
Contact Email: [redacted]@cardinaleway.com
Ms. [redacted] was shown the "star" in the windshield before delivery and accepted that the it would be repaired in accordance with...

industry standards. She was not happy with the repair and said she had someone that she used before. We agreed to reimburse her to have it repaired at her facility.
I assume that the facility could do no better, so she demanded a new windshield. She has contacted Hyundai and the Revdex.com. We made her an offer to split the cost of the windshield, approximately $700.00.
We did put New Tires after delivery as well
We have no more to offer Mrs. [redacted].

Initial Business Response /* (1000, 5, 2015/09/08) */
The customers complaint is without merit. It is actually the son who is making the complaint as Mom was attempting to buy a car in her name for her son that didn't qualify.
We gave the customer the opportunity to sign an option contract that...

day, but the son, refused to allow his mother to sign it. An option contract gives the customer 5 business days to bring their funds to the dealership. On a copy of the unsigned contract we clearly marked that the vehicle was subject to prior sale.
Later that afternoon another consumer came in and purchased the car by signing not only the contract but all the DMV and legal documents as well. The customer also gave a down payment- something that Ms. [redacted] and her son would not do.
The salesman that had dealt with the [redacted]'s had left for the day and was unaware that the vehicle had been sold. he picked up their check as a convenience after 8pm that night. the next day when he returned to work and found the car had been sold, he immediately contacted the customer and returned their check.
The customer was under no obligation to purchase this car as they had never signed a contract or executed any of the legal documents needed to register the car. WE TRIED TO GET THEM TO DO THIS, BUT THEY REFUSED.
We will not be compensating the customer for their mistake.
Initial Consumer Rebuttal /* (3000, 7, 2015/09/11) */
(The consumer indicated he/she DID NOT accept the response from the business.)
*I have been Violated
*Cardinale way Hyundai broke california law
*The car was for Me
*My Son helps his 72 year old Mother
*See below a few of many listed possible law violations that took place and are responsible actions of Cardinale Way Hyundai
.
Implied Consent: Inferred not limited to signs,actions,or facts by inaction or silence therby connected to express consent communiicated by spoken or written word verbal agreement,emal,text. these are Legal Binding in a court off Law.
[redacted] internet Manager came to pick up 2 checks that exceed the amount of 1,500 dollars from My Home in Rancho Cucamonga at 8:01 pm on 8/27/15
California Law prohibits dealer/salesman to come to buyers home and take checks in agreement to hold a car to their personal residence
(Unfair competition law) business and professions code XXXXX/XXXXX unfair,deceptive,misleading,
(Unfair business act)
Thereby hereinafter to not notify the dealership of the collection of the check was a very unfair business practice and extremely misleading
the agreement & purpose of the checks and intent of sales person was to attain checks to hold vehicle for 12 hours as the new purchase order was created bieng there was adjustment needed on the original purchase order [redacted] Stated we will fix all of this tomorrow bright and early I will arrive at work at 830 am so at 8:06 [redacted] again notified via text message that He was in route to the dealership! I was unaware that He still had the checks in His personal posession.
So at 8:56 am via recorded text Mr Dance notified Me and My Son that He was sorry and the car had been sold.
So the first thing I realized was that I had been violated so therefore I began this with a Police Report with the Rancho Cucamonga Sherrifs dept (willfully taking money in the sum of 1500 or more that classifies it as grand thieft/ attemptted grand thieft penal code (Pc 487) also pen codes 484,503 Grand thieft by embezzlement (even with intent to return the merchandise Also take the money from one the property owner that put You in a position of trust with respect to the property You were entrusted with certain property by the owner of cardinale way Hyundai
Cardinale way Hyandai also made it impossibble for Me to find a deal on that particular car I wanted.Other cars were nearly 3,000 more in price not includig tax and licience just base price..Credit score dopped during the negotiation process me and My Son spent 4 hours at the dealership then went to credit union for another 2 hours then the next day on hold so We had to both looose time and Money for missing work even the next day...We had taken off to get the car situated as it is a very intense and complex
Situation.Damages for loss of wages and cancelation of work and broken schedules hvve caused a whirlwind effect and time we cant get back as well as the same exact car going for 3000 more than the one that was biend held for Us.This requires compensation due to our violation! We can use the proceeds to repair damages By cardinale way hyaundai towards the same vehice at another location.
The GM of Cardinale way hyaundai [redacted] was extremely rood to Me also the most unprofessional Gm I have ever seen! Completely unapologetic about the entie situation with o remorse and no apology I will let the world know to never go to that dealership!
[redacted] has pleaded with us to not put the dealership under investigation with formal complaints on 8/28-29/15 afternoon saying that it will fall on Him and his mistakes can have an extremely negative effect on the dealership and behind what he did wrong it cause Him to loose his sales licience as He is now the internet sales manager at cardinale way hyuandai
Final Business Response /* (1000, 11, 2015/09/30) */
The consumer states they filed a police report regarding this matter. if this is the case, this has become a criminal matter and no longer a civil matter.
for the record.
1) there was no contract entered into by the parties
2) no money exchanged hands. customer cannot provide either a receipt or cancelled check.
3) customer never executed required DMV paperwork or took delivery of the car
we consider this matter closed and are prepared to litigate this if customer would like to go that route.
WE WILL NOT COMPENSATE THEM FOR THEIR REFUSAL TO SIGN A CONTRACT
Final Consumer Response /* (3000, 13, 2015/10/07) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Money was exchanged! From the hand of [redacted] to [redacted] on 8-27-15
[redacted] told [redacted] and [redacted] that We would complete transaction tomorrow as and He would come to get the checks to hold the vehicle..If that did not imply that the car would be there then why did [redacted] come to pick up the checks at approximately 8pm?
The checks that [redacted] took were not returned until 48 hours later and that is after the Revdex.com was notified
[redacted] personally returned the checks to [redacted]'s residence. .
[redacted] was never supposed to take the checks that were worth over $1,500 to His personal property He was supposed to notify His Superiors He was coming to pick them up He was also supposed to notify them that He had them in His possession.
He was also supposed to take them to the dealership and mot to His house.
He only returned them after they were demanded back By management and also By [redacted] and [redacted] We called several times and could not reach Mr Dance. ..
Still and Yet He did return the checks approx 48 or more hours later. ..
[redacted] also stated to [redacted] and [redacted]
After being told We were going to file formal complaints with B.B.B,B.A.R, Attoney General Office the statement
[redacted] I am familiar with the entire process of how this will work there will be a grueling investigation of how it all happened
and being that I took the checks this is gonna "[redacted] My [redacted] up" I'm going to loose My sales license man...Please don't do this.
We are prepared to provide proof of phone calls, logs and all text messages from all and every event that dwell therein regarding this entire process from start to finish.
Since then on X-XX-XX I [redacted] have purchased the exact same certified used Hyundai Genesis from a different Hyundai dealership on for the amount of 17,499,00 plus tax and license
I am willing to begin negotiations on a settlement that will cover the difference between the amounts..There was not even one option that was even close to the deal I was getting at Cardanale Way Hyundai therefore making it a very special , rare, unique purchase there were also none that had the same color.Threfore Cardanale way in this process sold and also prevented Me from getting what was even possible for Me get By the misleading, illegal,unfair business practice business of Cardanale Way Hyundai Via Internet Sales Manager [redacted]

Initial Business Response /* (1000, 6, 2016/03/03) */
Contact Name and Title: [redacted] General Manag
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@cardinaleway.com
The trade has been paid in full and there bank is sending a letter that will show that they are in good standings with no...

derogatory put on their credit and will forward it to them once received from [redacted] our rep said it could take up to two weeks from today
Initial Consumer Rebuttal /* (3000, 8, 2016/03/13) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The trade has finally been paid (as of 2/24/16), in full, after we visited the dealership again in person on 2/22/16. The pay off check was not processed or mailed until we demanded it yet again in person. At that time, we were also made aware that a check we provided to CardinaleWay VW, made out to the bank funding our loan, was cashed by [redacted]. This has us seriously questioning their business practices.
We have yet to receive a letter from the dealership that our credit has not been affected despite following up multiple times. Since we have not received this document, we do not feel that the matter is closed.
Final Business Response /* (4000, 12, 2016/03/30) */
The vehicle that was traded in has been paid off and the letter from there lender has been emailed to the customer as well. We are sorry for the problem that was caused but issues have been resolved
Final Consumer Response /* (2000, 14, 2016/03/31) */
(The consumer indicated he/she ACCEPTED the response from the business.)
After 2 months, CardinaleWay VW finally resolved the payoff/credit report issues.

I am rejecting this response because:
I have on my credit that it was ran twice on one night and again 4 days later

Here is the contract and my first month's bill. I contacted the loan office and was informed that the APR is indeed 3.99%. Thank you for taking the time to review my complaint. [redacted]