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Cardinall Fitness Chapel Hill

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Cardinall Fitness Chapel Hill Reviews (2)

This customer signed up for our free 30 day trial of [redacted] Hub. The trial cancels automatically after 30 days -- we do not automatically bill a subscription, and do not collect payment information for our trial accounts. This customer contacted us by phone and left a message but declined to...

leave a phone number, and we promptly tracked down her account and contacted her by email, and explained to her that the trial expires automatically, and that she would not be charged. She responded that she was appreciative of our response and had been confused about how the trial works. I assume she filed the Revdex.com complaint after she left the message but before she got our email. 
Our paid subscription accounts are signed up for manually (and not as the result of an expired trial). We do ask paid subscribers to administer their account settings online when able (including unsubscribing), but are always happy to help via phone or email as needed. 
To summarize, this customer was never charged for her trial, and will not be charged for the trial. Her trial will expire automatically after 30 days, and unless she chooses to log into the account, select a plan, and enter her payment information to subscribe, she will not be charged in the future. 
Thanks!
[redacted]
Customer Support
Eleos Technologies

While the team would probably just claim they are doing "their jobs" they care for my mom like family, go beyond their job continually, and the family does not know what we would do without them. They are awesome.

Home Instead is a Godsend and is like renting caring family to help put. Thank you so much!

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