CardKangaroo.com

Initial Business Response / [redacted] (1000, 5, 2015/09/22) */ Contact Name and Title: Daren Contact Phone: XXXXXXXXXX Contact Email: ***@cardkangaroo.com Spoke with the customer on the phone and hope that we resolved the problem OFFER:

We mailed these cards via the post office on 02/28/18, and they were reportedly delivered by the post office on 03/3/18, USPS tracking number *** The customer claims the items were not deliveredWe contacted their
local post office responsible for this delivery and have had multiple employees from this post office investigate this, including the person who delivered it and the local postmaster responsible for that locationAll insist that the envelope was left at the correct & intended address.Tell us why here

Initial Business Response /* (1000, 5, 2015/07/23) */
Contact Name and Title: Daren
Contact Email: ***@cardkangaroo.com
We have contacted the customer via a phone conversation and believe to have resolved this matterThe misunderstanding has been dropped and apologize for the
inconvenience
OFFER:
Initial Consumer Rebuttal /* (2000, 7, 2015/07/24) */
(The consumer indicated he/she ACCEPTED the response from the business.)
An apology was offered and the matter was rectified via phone conversation

We did receive the gift cards from this customer with intent of purchasing themHowever, upon receiving the cards, we went to verify their balances with the issuing merchant, Forever 21, and they informed us that they had pulled the balances of the cards due to fraudulent activity relating to
stolen credit cardsOut standard policy in cases such as this is to hold the cards and contact the merchant with the persons info, and if they do not request to have the cards sent to them, we then return the cards to the customer, which is what we did in this case via USPS First Class mail

Initial Business Response /* (1000, 5, 2017/12/01) */
Customer was to send us gift cards via USPS mail with the intent of us purchasing those cards from themHowever, we received only an empty and damaged envelope
Upon receipt of the damaged envelope we immediately contacted the customer via
email to make them aware of the issueAt that time we provided them with multiple photos of the envelope as we received it so that they could see it was both damaged and emptyWe also informed the customer to contact their local post office and take the issue up with them (as this is a case of lost items due to damaged mail)
We do have a policy of only purchasing gift cards we actually receiveTransfer of property of course only occurs upon delivery of that property, and, unfortunately, we did not receive delivery of the intended property in this caseObviously, there is no way for us to even be certain if the cards were included in the envelope when it was first given to the Post Office
Initial Consumer Rebuttal /* (3000, 7, 2017/12/01) */
(The consumer indicated he/she DID NOT accept the response from the business.)
If the envelope was damaged by the Post Office there would have been a notation by themSince Revdex.com had received this same complaint regarding CardKanagroo numerous times this was not a Post Office problem but a way of the company not wanting to reimburse gift cards they are in receipt of
Final Business Response /* (4000, 9, 2017/12/02) */
Yes, we have had this happen multiple times in the pastAnd yes, the Post Office does lose mail or deliver it damaged, every single day
So, in order to avoid this from happening, we advise customers with every order on exactly how to mail their gift cards to us (those instructions are shown below)One of the key instructions is that customers always tape each of their gift cards to their order receiptThis is to ensure that when the envelope is running down the Post Office conveyors at miles an hour, and then suddenly come to a halt, the cards won't break out one side of the envelope because of their momentumBy the evidence of the envelope we received in this case (as shown in the picture of the envelope we provided), that is exactly what happenedAlso, the customer's printed order receipt did arrive in the envelope, and there was no evidence at all of the cards having been taped to that page as our instructions advised
We advise the customer now take this up with the Post Office as a lost mail claimAlthough we did receive the envelope, its contents are of course lostA report can be filed at at https://www.usps.com/help/missing-mail.htmWe do still have the envelope and would be happy to provide the pictures of it as we received it, or the envelope itself if necessary, to assist the customer with this claim
Final Consumer Response /* (4200, 11, 2017/12/04) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The envelope did not have any notation that the post office damaged this envelopeNumerous complaints were filed with the Revdex.com as I feel it is a scam tactic since ITunes is not a popular card to sellI am still asking for $worth of ITune gift cards or a $cash reimbursement from the customer

Initial Business Response /* (1000, 5, 2017/01/04) */
We have many algorithms and fraud prevention that we look at and this order raised concernWhen contacting the customer, they became very demanding and asked to cancel the orderDue to security concerns for ourselves and our buying customers,
we did not feel comfortable enough to complete the transactionWe have the right to refuse any order if we think it could be high riskWe have since mailed the gift cards back to the address provided USPS tracking XXXXXXXXXXXXXXXXXXXXXX
Initial Consumer Rebuttal /* (3000, 7, 2017/01/04) */
(The consumer indicated he/she DID NOT accept the response from the business.)
As of 1/4/2017, I still have not received my gift cards
The tracking number provided shows that the expected delivery date is tomorrow
Once I receive them, I will cancel this matter immediately
In the event I do not, it would only be appropriate if your company replace my Nordstrom gift cards for their FULL value by Saturday 1/7/

Initial Business Response /* (1000, 5, 2016/05/16) */
A fraud investigation has been opened and is under reviewCustomer is believed to be using stolen pre-paid Visa gift cards to make other gift card purchases and then selling between other sites to launder moneyCustomer believes that doing so
is alright because since it is a pre-paid Visa, no charge backs occurWe have been contacted by the owners of the Visa cards that they did not make the purchases and that their card number was jeopardized

Initial Business Response /* (1000, 5, 2017/12/21) */
We have emailed your order twice, once on Thu, Oct 5, at 9:AM and again on Wed, Nov 29, at 10:AMPlease check your spam folderWe have called the customer and left a voice message to verify the email address to fix the
problem

Initial Business Response /* (1000, 6, 2017/07/06) */
We have replied to the emails and due to the holiday, the customers payment is to be issued later today
Initial Consumer Rebuttal /* (3000, 8, 2017/07/06) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I
will close this case as soon as I receive further contact from the company and the paymentAs of today, I haven't received an email from the company
Final Consumer Response /* (2000, 13, 2017/07/21) */
The seller has paid mePlease close this caseThanks

Initial Business Response /* (1000, 5, 2016/05/02) */
It looks as if the check was lost in the mailWe have issued a new check and mailed it out on 5-2-
Initial Consumer Rebuttal /* (2000, 7, 2016/05/05) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I
recieved my check todayThank you for your helpI am satisfied

Initial Business Response /* (1000, 5, 2017/06/27) */
Customer placed an order using PayPal and provided a confirmed delivery addressWe shipped to the confirmed address via USPS tracking number XXXXXXXXXXXXXXXXXXXXXX
Customer claims that they no longer live at the confirmed address provided
that the package was delivered to
We are not able to correct this issue since customer has opened a dispute with Paypal and the funds have since been frozen
Initial Consumer Rebuttal /* (3000, 7, 2017/07/06) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I still have not received a refundThey got the address that they mailed to as a default from my PayPal account even though I have not lived there in several years
They sent me a confirmation email from their site with my correct addressI have attached a screenshot of the confirmation email with the correct shipping addressThey said that they were aware that there were two shipping addresses, but they did not contact me to clear things upAdditionally, because of this confirmation email, I thought that they had my order correct, including shipping
As for the funds being frozen on PayPal, they keep on referencing this, but they cannot penalize me for the site's actions when they chose to operate their business through the siteAdditionally, regardless of who is holding the money, I paid the $and should get a refund from the company
Final Business Response /* (4000, 9, 2017/07/08) */
We were able to recover the package and have issued a full refund back to the customers account
Final Consumer Response /* (2000, 11, 2017/07/10) */
(The consumer indicated he/she ACCEPTED the response from the business.)
They have given me a refund

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Thank you

Initial Business Response /* (1000, 5, 2017/08/18) */
This customer made 17 unsuccessful attempts for purchases through our website in a single day, spamming our servers. Both our fraud prevention systems, and apparently as well as PayPal's, flagged his account as suspicious. As per his own report,...

other similar sites have blocked him for suspicious and potentially fraud related activity as well.
We reserve the right to refuse business to anyone, but especially those who we feel may present a future financial loss or other risk to us or our other customers.
Initial Consumer Rebuttal /* (3000, 7, 2017/08/18) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I do not accept this response because it was done out of mistake due to the panic of not knowing what was going on. I thought I was just an error with the browser that PayPal Credit options wasn't showing up. I did not have bad intentions of raising an alarm or anything of the sort. However, if you can't accept this response and let me be able to do business normally with you guys (where I can swear to and promise you that there would be no further problems like this in the future), then I have no choice but to escalate this until we reach an agreement on both sides.

Final Consumer Response /* (2000, 7, 2015/08/13) */
I have spoken to the owner of the company. They have issued a full payment to me and have taken it on good faith if I receive merchandise back I will return ship it to them.
As it stands today, I actually received one of the two packages back...

and will be returning it to them as they have paid me for the sale and these cards are theirs.
concern addressed, case closed. happy resolution.

Initial Business Response /* (1000, 5, 2015/09/22) */
Contact Name and Title: Daren
Contact Phone: XXXXXXXXXX
Contact Email: [redacted]@cardkangaroo.com
Spoke with the customer on the phone and hope that we resolved the problem.
OFFER:

I am rejecting this response because:
It's unfortunate the event happened but at the end, I did not receive the items as the seller claims through the tracking numbers.At first (March 12th email as attached), USPS informed the seller that they put the envelope between the storm door and front door but my home doesn't have a storm door.Also there's no other place to place the envelope in front of house as it's a suburban single house. USPS delivers the mail through the mailbox by the road always.After the seller saw the picture, the seller informed me through the email the envelope was last GPS scanned in post office, not in my house.So, after it was scanned at the post office, the envelope was stolen, lost, or delivered to a different location.There was no signature of acceptance as the delivery did not require.Their business model is to provide safe and secure delivery of these gift cards but they did not have the correct procedure to execute (only delivered through an envelope with a tracking number without requiring any signature or insurance).The seller promised in writing that I'll receive the full refund but they have not been responsive to my multiple emails since March 19th and they do not provide other medium of communication (no public phone number provided) which very frustrating when I cannot sleep at night thinking of this nightmare.All of these original email communication with the seller since March 10th is attached in this response.

We mailed these cards via the post office on 02/28/18, and they were reportedly delivered by the post office on 03/3/18, USPStracking number [redacted] The customer claims the items were not delivered. We contacted their local post office responsible for this delivery and have had multiple employees from this post office investigate this, including the person who delivered it and the local postmaster responsible for that location. All insist that the envelope was left at the correct & intended address.

Initial Business Response /* (1000, 5, 2016/05/11) */
Contact Name and Title: [redacted] owner
Contact Phone: XXXXXXXXXX
Contact Email: [redacted]@cardkangaroo.com
Customer did sell us a gift card and after we paid them, they spent the balance. We spoke to the customer several times and they have refused...

to pay us back. We are seeking to recover those funds as the letter stated.
Initial Consumer Rebuttal /* (3000, 7, 2016/05/13) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I do not accept this response as I have spoken with PayPal and they have confirmed that my son did not receive any kind of payment from cardkangaroo at any time. I am currently trying to find the email from paypal to send to you as proof.
Final Business Response /* (4000, 10, 2016/05/16) */
As stated in the letter and multiple e-mails, customer sold us a JC Penney/Sephora gift card that had a balance of [redacted] Once we paid the customer the balance was used on an on-line purchase spending the balance. Once a customer sells us a gift card, they are held responsible for the the balance to remain on the card. Customer keeps using the term "scam", however, we were the ones scammed in this transaction and are looking to be reimbursed [redacted] Attached is the screen shot of the PayPal payment that we made with the transaction history and photo of the gift card.
There was a typo in the letter and the correct date should have been 5/13/16 and not 3/13/16. Customer may reach me directly at XXX-XXX-XXXX.