CardMaker

There was no written contract for the cakeI placed the order over the phone directly with Elizabeth and we agreed to price, date of delivery and the designI was assured that the cake would be delivered on Wednesday August 16th and according to my custom specifications.I received no receipt when I picked up and paid for the cake on Thursday, August 17thHowever, it was charged to my American Express and I have attached a screen shot from my online bill that shows the charge was madeDate Sent: 8/21/1:29:PMRevdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.First of all, the cake was scheduled to be ready on Wednesday 8/When I arrived Wednesday she presented me with a cake that was NOT customIt was white with white icingShe admitted that she didn't write down my custom design specifications (turquoise with sunflowers) and that it was her faultShe told me to come back the next day and she would have the correctly decorated cakeThe next day (Thursday 8/17) was the day of the party and I was not happy about the delayShe did not deliver the cake on the correct day or as promised.When I arrived Thursday she was not at the bakery and told the girl at the counter that if I had a problem with the cake to call herI definitely had a problem because the cake looked horrible and the girl at the counter called ElizabethWhen I told her I was unhappy with the cake she said flatly "Well, what do you want me to do about it?" I told her that there was obviously nothing she could do because she wasn't even there and I was on my way to the partyShe said she was at home getting ready for her grand opening which was in a couple of hoursShe NEVER offered to come to the bakery - that is a blatant lie.When I got to the party and unboxed the cake it became apparent that not only was it horribly decorated, it was collapsed and lopsidedI called her and left a voicemail saying that I wanted a refund and to call me the next dayShe did call me and, before I even got a chance to have a conversation with her, she hung up on meShe has refused all of my additional attempts to contact her via phone.The cake NEVER got wet - I have no idea why she would say that - another blatant lieIt was raining but the cake was in a boxI got wet but the cake did notI never said it got wet, I have no idea why she would say thatIt was perfectly dry.If Elizabeth had delivered the correct cake to me on the day it was scheduled to be competed - Wednesday, I would have had time to refuse the cake and get anotherBut because she was a day late in delivering the cake, it was the only cake I had to take to the party so, obviously, it was eatenShe did NOT deliver what was promisedThis custom cake was for a scheduled event and when it was delivered just prior to the event it was then too late to fix itIf she had written down my custom design details when I gave them to her a week earlier, maybe this could have been avoidedOr maybe she should've called me when she realized she didn't have the design details instead of just making a white cakeInstead, her irresponsibility and lack of communication resulted in having to make the cake in less than hoursIt was obviously a rush job and she was too busy preparing for her grand opening to care about what the cake looked likeI don't care if it was eaten or not, the cake she provided was unacceptable and not delivered on time.I feel it was Elizabeth's intention to pawn off a generic, white cake to me on Wednesday when she realized she didn't have time to complete the custom design she promised meWhen I refused the cake and asked her to make the cake she agreed to make, she was angry and rushedWith her grand opening on Thursday she realized she had over extended herself and, I'm guessing, had one of the teenagers that she employs decorate the cakeI never should have been charged for the cake I walked out the door withShe should've been embarrassed to present that cake to any customer, nevertheless charge them for it.Regards, [redacted]

When the customer came to pick up the cake, I was not at the Bakery. She called me from the Bakery & said that she did not like the way the sunflowers looked on the cake. I was on my way back and told her I would be there in 5 minutes to fix the problem. She said she could not wait, paid for the...

cake & left. When she left the building on Thursday, August 17, there was a torrential downpour. She called the next day to say that the cake got wet, but she served it, all. Ale was consumed by her & her family and that she wanted her money. Ack. I had no control of the weather, obviously, and I viewed the pictures that she posted. The cake did not look that way when she left the building. She repeatedly called me on Friday saying she wanted her money back, but had eaten the cake. I feel it was [redacted]'s intention to try and get the cake for free. If she had returned an uneaten cake, I would have refunded her money. I will not be bullied into returning money for a cake that was consumed.

There was no written contract for the cake. I placed the order over the phone directly with Elizabeth and we agreed to price, date of delivery and the design. I was assured that the cake would be delivered on Wednesday August 16th and according to my custom specifications.I received no receipt when I picked up and paid for the cake on Thursday, August 17th. However, it was charged to my American Express and I have attached a screen shot from my online bill that shows the charge was made. Date Sent: 8/21/2017 1:29:54 PMRevdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.First of all, the cake was scheduled to be ready on Wednesday 8/16. When I arrived Wednesday she presented me with a cake that was NOT custom. It was white with white icing. She admitted that she didn't write down my custom design specifications (turquoise with sunflowers) and that it was her fault. She told me to come back the next day and she would have the correctly decorated cake. The next day (Thursday 8/17) was the day of the party and I was not happy about the delay. She did not deliver the cake on the correct day or as promised.When I arrived Thursday she was not at the bakery and told the girl at the counter that if I had a problem with the cake to call her. I definitely had a problem because the cake looked horrible and the girl at the counter called Elizabeth. When I told her I was unhappy with the cake she said flatly "Well, what do you want me to do about it?" I told her that there was obviously nothing she could do because she wasn't even there and I was on my way to the party. She said she was at home getting ready for her grand opening which was in a couple of hours. She NEVER offered to come to the bakery - that is a blatant lie.When I got to the party and unboxed the cake it became apparent that not only was it horribly decorated, it was collapsed and lopsided. I called her and left a voicemail saying that I wanted a refund and to call me the next day. She did call me and, before I even got a chance to have a conversation with her, she hung up on me. She has refused all of my additional attempts to contact her via phone.The cake NEVER got wet - I have no idea why she would say that - another blatant lie. It was raining but the cake was in a box. I got wet but the cake did not. I never said it got wet, I have no idea why she would say that. It was perfectly dry.If Elizabeth had delivered the correct cake to me on the day it was scheduled to be competed - Wednesday, I would have had time to refuse the cake and get another. But because she was a day late in delivering the cake, it was the only cake I had to take to the party so, obviously, it was eaten. She did NOT deliver what was promised. This custom cake was for a scheduled event and when it was delivered just prior to the event it was then too late to fix it. If she had written down my custom design details when I gave them to her a week earlier, maybe this could have been avoided. Or maybe she should've called me when she realized she didn't have the design details instead of just making a white cake. Instead, her irresponsibility and lack of communication resulted in having to make the cake in less than 24 hours. It was obviously a rush job and she was too busy preparing for her grand opening to care about what the cake looked like. I don't care if it was eaten or not, the cake she provided was unacceptable and not delivered on time.I feel it was Elizabeth's intention to pawn off a generic, white cake to me on Wednesday when she realized she didn't have time to complete the custom design she promised me. When I refused the cake and asked her to make the cake she agreed to make, she was angry and rushed. With her grand opening on Thursday she realized she had over extended herself and, I'm guessing, had one of the teenagers that she employs decorate the cake. I never should have been charged for the cake I walked out the door with. She should've been embarrassed to present that cake to any customer, nevertheless charge them for it.Regards,[redacted]