Cardone Industries USA

From: Joseph E**Date: Tue, Jul 11, at 2:PMSubject: Case ***To: "***@myRevdex.com.org" Hello *** ***, My name is Joe E**, I’m with Cardone Industries, Incand received a second letter stating that we did not respond to the incident
listed aboveYou may recall our conversation via phone on 6-15-2017, stating that we’ve resolved this incident with *** *** *** stated that he had contacted Revdex.com and closed out the complaint I called *** *** weeks ago a** asked him to call you once more to further communicate that this has been resolvedPlease update you file and let me know that this is taken care of. Best Regards Joe E**Technical DirectorCardone Industries###-###-####

From:
"background- letter-spacing: normal">Revdex.com of Metro Washington DC Date: Thu, Mar 27, at 10:AMSubject: Fwd: In reference to Revdex.com compliant ID: ***.To: *** ***
---------- Forwarded message ----------
From: *** ***
Date: Thu, Mar 27, at 8:AM
Subject: In reference to Revdex.com compliant ID: ***
To: "[email protected]"
In reference to Revdex.com compliant ID: ***
Dear ***,
We do not sell products directly to the end usersWe only sell products to the Auto Parts Distributors like *** and our contracts only allow us to pay labor claims to the direct customers (***). That’s why *** received response from us to contact the *** store. *** store misguided him by directing to CARDONE
We can still process his labor claim, if he is willing to return the alleged defective power steering pump and the labor receipts thru *** store. Once we receive the unit we will test and analyze the unit and if it is defective, we will credit the labor to *** and they will reimburse ***
Thanks,
*** ***
QA Lab Manager
CARDONE Industries
Rising Sun Ave
Philadelphia, PA
Tel: ###-###-####
Email: ***

Hello,I have contacted this person, we are working out a resolutionI am waiting for a signed document to be mailed back to meOnce resolved, *** *** advised me that he will close out this complaint as " satisfied " Best Regards,Joe E**CARDONE Industries ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:
I have already talked to [redacted] Auto parts and they informed me that I needed to contact CARDONE.  I have already had the new power steering pump put in and returned the faulty, defective part to [redacted]s.  On CARDONE's website their Quality Policy is "We believe the quality of our products and services is the most important issue to our customers; therefore quality is the foundation of our corporate culture.  We will produce products and services that meet customer requirements every time on time."  I don't feel they are following their own policy if they don't want to help me.  I am the customer.  [redacted]s is the middle man.  This is crazy that I have to go through more stress.  Do you know how it is driving for about a month without power steering because a part failed that you paid to have replaced?  It was soooo stressful.  [redacted]s said that they would just give me a replacement part (after I paid for it and then they refunded the second part that I paid for when I brought them the faulty, defective one) and they couldn't help me get a refund for paying twice to have the same part replaced since the first one failed.  I don't know what to do but I know this; when I am purchasing parts to fix my Jeep, I will go with another brand.  Someone who takes care of their customers.  I don't know what happened to good customer service in this day and age. 
 
Regards,[redacted]

Review: I purchased not one but two power brake boosters from [redacted].Both power booster were from Cardone.They both did not have dust boots on them which prevent dust particals from puncturing the seals in housing.This can be a very serious traffic safety hazard for any automobile that uses it without dust boot.I called them and they all their power boosters should have dust boots on them.They said they would ship me a boot for it and I should recieve by the next day.I called back and they said it will two more days before I recieve it.This matter needs to be addressed before someone using this product without the dust boot on it has a very serious auto accident.Their again I ordered two power boosters and neither had dust boots on then. The area for it was packed with plastic foam.THANKSDesired Settlement: Letter of apology and the cost of a boot replacement.

Business

Response:

See Attachment:

Review: I [redacted] sent too cardone a defected part an core tracking number [redacted] thru ups back in april 7 2014. I have been trying to get them to either send me another part an credit me for the core I sent them. They are in partnership with part geeks to whom the parts or order from threw them ive call parts geek an their respones is cardone has to give them the ok cardone ask me for receipt in return I sent them receipt tracking number from when I sent part my checking account withdrawal from witch they took out the money an also every surport number that was given to me from them !!!Desired Settlement: I would like a new part that I order and receive my core payment or give me back my money

Review: I purchased a power steering pump from [redacted] Auto Parts on January 8th, 2014 and paid a local auto shop, [redacted] to put it in on January 14th, 2014. It worked at first but then started slowly failing. It was about a month after I bought it that it started acting up. It was very hard to drive like that and I couldn't get it fixed right away because my fiance was having health problems and I work and go to school. I had to purchase another one and was reimbursed when I brought back the faulty power steering pump. It was March 6th, 2014 when I finally was able to get that new pump put in. My [redacted] is fine now and steers great. The problem I have is that because of CARDONE's power steering pump failing, I had to pay the same shop twice for the job. [redacted] Auto Parts only helped me with the warranty on their part by giving me a new one since the first one failed. They told me that I would have to contact CARDONE to try to get reimbursed for having to pay twice to have the pump installed. I contacted CARDONE's customer service department by e-mail on March 15th, 2014. My message was basically what I have told you. Their reply was "I apologize for the issue you had with our product. Please contact the [redacted] Auto Parts where your unit was purchased, to see if they will submit a labor claim on your behalf." I already let them know that [redacted]s would not help me with that issue, that they only did an exchange on their faulty part. I don't have time for these two businesses to send me back and forth because no one wants to solve the issue or even understand the issue. Why should a customer have to pay twice to have the same part installed that was faulty? It failed about a month after putting it in. If it was a year or two later, I wouldn't mind having to pay to have someone put a new one in. But it was only a month. This is very bad business practice and very unfair for someone to have to go through. This was not my fault, why should I have to pay twice? This was remanufactured by CARDONE and has a limited lifetime warranty through [redacted]. I just can't believe that I am having problems with CARDONE. I sent them copies of the receipts and told them everything and they just want to push this off on the auto store. This is not right... I have also contacted the Attorney General and may contact the FTC.Desired Settlement: I would like to be reimbursed for having to pay twice to have the same part put on because the first one was faulty. Total $80.00.

Business

Response:

From: Revdex.com of Metro Washington DC <[email protected]>

Date: Thu, Mar 27, 2014 at 10:41 AM

Subject: Fwd: In reference to Revdex.com compliant ID: [redacted].

To: [redacted] <[redacted]>

---------- Forwarded message ----------

From: [redacted] <[redacted]>

Date: Thu, Mar 27, 2014 at 8:20 AM

Subject: In reference to Revdex.com compliant ID: [redacted].

To: "[email protected]" <[email protected]>

In reference to Revdex.com compliant ID: [redacted].

Dear **. [redacted],

We do not sell products directly to the end users. We only sell products to the Auto Parts Distributors like [redacted] and our contracts only allow us to pay labor claims to the direct customers ([redacted]). That’s why **. [redacted] received response from us to contact the [redacted] store. [redacted] store misguided him by directing to CARDONE.

We can still process his labor claim, if he is willing to return the alleged defective power steering pump and the labor receipts thru [redacted] store. Once we receive the unit we will test and analyze the unit and if it is defective, we will credit the labor to [redacted] and they will reimburse **. [redacted].

Thanks,

QA Lab Manager

CARDONE Industries

5660 Rising Sun Ave.

Philadelphia, PA. 19120

Tel: ###-###-####

Email: [redacted]