Cardsmart

On may 26th she came into the store and picked up a *** *** and a coupon that was for buy get free of the large sizeThe coupon was mistakenly left on the shelf and was dated May therefore it was no longer validMy sales associates explained to her that it was outdated it was
mistakenly left up on the shelf and that they could not honor itHer reply was, it was up there and I'm entitled to the free candle they told her again they could not help do that it was a mistakeShe asked to speak to the manager she was not present at that timeI did not know anything about this incident as we've never had a problem beforeI learned about it through you the Revdex.comI called *** and the telephone numbers were on the letter fortunately, she was not thereI lest a message and told her I would like to speak to herthe next day she called me and we had about a to minute conversation during which I told her why we could not acceptNo matter what I said or examples I gave as why it was a mistake cannot be used her only comment was still I feel that I am entitled to the free candleThrough caller ID I could tell she worked for a bankI asked her if someone came to the bank to cash a check for a and the teller mistakenly handed over $is the customer entitled to keep the extra Of course she said no and I asked why it was a mistake on the banks so why shouldn't the customer be able to keep the extra Of course the reply was that was differentI said to her I'm sorry for the mistake but I am not going to give you a free candle we are a small business cannot afford that I'm sorry it was a mistakeThank you for the opportunity to reply to the complaint but *** is evidently of the school of thought I guessThen anything anybody else does in error by mistake must pay the consequences, If I make a mistake *** that does not count

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
-----Original Message----- From: [redacted] [mailto:[redacted][email protected]] Sent: Friday, September 01, 2017 1:56 PM...

To: Customer Relations Subject: #[redacted] Good afternoon, I am emailing regarding my claim #[redacted] the business matter has been resolved and I would like the case to be closed. Once again thank you for all of your help. Thank you [redacted][email protected][redacted]
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. I did speak with [redacted], the owner, who repeatedly told me "it was a mistake". I understand it was a mistake, but I thought that it was the responsibility of the business owner to resolve them. I understand he owns a small business, but trying to make me feel guilty for asking is ridiculous. His only suggestion for me was to join his preferred customer list, so I would get more coupons. Really? I am really disappointed, and will not be shopping there in the future.
[If you are rejecting the business's response please enter your rejection comments here.]
Regards,
[redacted]