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Cardtronics Reviews (20)

Cardtronics representatives have spoken to [redacted] and advised that the $was reversed by the terminal and a credit should appear in his account due to the reversalAs was explained to [redacted] ***, such a reversal can take some time to appear in the cardholder's account.If such a reversal does not occur, a [redacted] dispute must be initiated by [redacted] with the issuer of his card[redacted] is not a Cardtronics-generated system of rules, but is a [redacted] regulation that all cardholders, banks and card issuers must abide byin order to dispute a transaction

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.]Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I spoke with [redacted] and realized we filed the ATM dispute for the wrong dateSince Cardtronics did notice an ATM error, a reversal of was in orderThank you [redacted] for all the help and I just wish we were able to speak to someone like her who has more insight into the issue in the first place

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint Per my conversation with the Cardtronics Representative, a refund was supposed to be credited to my account for the funds not dispensed by the ATM but withdrawn from my cardPer her emails, this should have happened within several days (see attached email).As of 5/4/15, which is over weeks since the transaction, no refunds have been credited to my account, and none are pending A dispute has been filed by the card issuing company on my behalf, but that is also pendingAs of this morning, they did not see any pending or cleared credits from Cardtronics for the disputed amountI have been told such disputes can take upto days to settleIt is unclear to me that if a refund has indeed been processed, why it has not reflected into my account, and why as a consumer, I am going through this at no fault of mine Regards, [redacted] ***

After a review of the journals, Cardtronics and the processor have determined that the cardholder filed Reg E claims on the wrong transactionNo Reg E claim was received for the third transaction, transno***For additional questions, the card issuer may contact ***
*** in Settlement at(*** *** *** ***

Cardtronics will supplement its response  once we can confirm that a dispute has been filed by the card issuing company on [redacted]'s behalf pertaining to  the transaction [redacted].Additional questions may be directed to Cardtronics Settlement Department at [redacted]. [redacted]Cardtronics

Cardtronics representatives have spoken to [redacted] and advised that the $340 was reversed by the terminal and a credit should appear in his account due to the reversal. As was explained to [redacted], such a reversal can take some time to appear in the cardholder's account.If such a reversal does not...

occur, a [redacted] dispute must be initiated by [redacted] with the issuer of his card.[redacted] is not a Cardtronics-generated system of rules, but is a [redacted] regulation that all cardholders, banks and card issuers must abide byin order to dispute a transaction.

A Regulation E dispute must be initiated by [redacted]  with the issuer of the card. Regulation E is not a Cardtronics-generated system of rules, but is a Federal regulation that all cardholders, banks and card issuers must abide by in order to dispute a transaction.  Questions by the...

card issuer may be directed to Cardtronics at [redacted].

Please provide the address of the [redacted] ATM so that I may send this complaint to the appropriate personnel for handling.

Thank you for your inquiry. Please provide the address of the ATM, the first 6 & last 4 digits of the card & date/time of the transaction. You may also attach a copy of the receipt.If you have not already done so, contact your card issuer to dispute the transaction, known as a "Regulation E" dispute. Regulation E is not a Cardtronics-generated system of rules, but is a Federal regulation that all cardholders, banks and card issuers must abide by in order to dispute a transaction.Thanks,D. GilesCardtronics

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  
 











10/21/2015






[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  
I spoke with [redacted] and realized we filed the ATM dispute for the wrong date. Since Cardtronics did notice an ATM error, a reversal of 380 was in order. Thank you [redacted] for all the help and I just wish we were able to speak to someone like her who has more insight into the issue in the first place.

This complaint does not have sufficient information to investigate the claim. Cardtronics has left a message for Ms. [redacted] to contact Cardtronics at
[redacted].

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
I am providing the information that was requested.Copies of the atm receiptsThe ATM location: Walgreens #02700                           [redacted]

Thank you for your inquiry. So that we may investigate, please provide additional information related to your transaction(s) Please provide the address of the ATM, the first 6 & last 4 digits of the card used & date/time of the transaction. You may also attach a copy of the receipt.D....

GilesCardtronics

5/5/17 10:12 a.m. email to '[redacted]'RE: [redacted] ATM TransactionMs. [redacted]:I am following up on your 5/1/17 submission to the Revdex.com. The credit of $260 was approved. Please verify with your bank that the $260 was credited to your account. If your bank indicates that the credit was not received, please provide your bank’s contact information. Thanks,  D. [redacted] Legal Dept. Cardtronics USA, Inc.   3250 Briarpark Drive, Suite 400 Houston, Texas 77042

Cardtronics called cardholders
bank which is in [redacted] and they did not have an interpreter available and
asked us to call back in 11 hours which of course we are closed.
We emailed the cardholder to
also advise him of this and for him to call his bank and have them Reference
Case ID Case ID [redacted]-1 for details showing credit was sent 1/21/2016.

The transaction detail is below. The ATM operator did not charge a balance inquiry fee. Any fees incurred would be from your bank/card issuer. In general, if a cardholder uses an...

ATM
machine outside of a bank's network the cardholder will incur a bank fee.


1/5/2016 9:15:51 PM


[redacted]


Balance Inquiry


Checking


[redacted]


00


0.00


0


0.00


[redacted]


NYC


[redacted]




1/5/2016 9:15:53 PM


[redacted]


Balance Inquiry


Savings


[redacted]


57


0.00


0


0.00


[redacted]


NYC


[redacted]




1/5/2016 9:16:33 PM


[redacted]


Withdrawal


Checking


[redacted]


00


200.00


200


2.75


[redacted]


NYC


[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  Per my conversation with the Cardtronics Representative, a refund was supposed to be credited to my account for the funds not dispensed by the ATM but withdrawn from my card. Per her emails, this should have happened within several days (see attached email).As of 5/4/15, which is over 2 weeks since the transaction, no refunds have been credited to my account, and none are pending.  A dispute has been filed by the card issuing company on my behalf, but that is also pending. As of this morning, they did not see any pending or cleared credits from Cardtronics for the disputed amount. I have been told such disputes can take upto 45 days to settle. It is unclear to me that if a refund has indeed been processed, why it has not reflected into my account, and why as a consumer, I am going through this at no fault of mine.
Regards,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.   
This complaint is not resolved.  I have not received my credit in my bank account and it is past the 7 days referenced by Cardtronics.  I called the number listed in the message and was told the credit was processed and they needed to check with processing and would call me back shortly.  I have not received a call back. Regards, [redacted]

Revdex.com:
This letter is to inform you that Cardtronics has carried out to my satisfaction the resolution it proposed for my complaint, filed on [redacted] PM and assigned ID [redacted].Good Morning,I just received notification this morning from [redacted] that the temporary credit that was applied to my account is now permanent.  No further action is required.Thanks,[redacted]

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Address: 3003 Ocoee St N, Cleveland, Tennessee, United States, 37312-5379

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