Care Construction

Complaint: [redacted] I am rejecting this response because:The excessive rust and corrosion is not acceptable to me on purchasing this vehicle, it is not safe to drive in its current stateIt was not minor corrosion, but extensive covering all the brake systems, exhaust and steeringYes I looked under the vehicle at the end because my [redacted] made complaints to me about the feel of the braking and handling when she test drove it, if she had gotten into an accident while on the test drive, by herself, this would be a lot worse than it is right nowI at no point tried to renegotiate the priceWhen I placed the deposit I was under the impression I was dealing with a car dealership, with mechanics that would have already inspected the vehicle to make sure it was safe At no point was I ever told this deposit was not refundable, or I would never have placed itYes I do work at a [redacted] Dealership, and yes I understand the processWhen we take deposits, to hold a vehicle, it is simply a show of good faith from a customer that they are actually going to show up for the appointment and we wont sell the vehicle until they have a chance to look at itWe don't keep peoples money for a product that was never purchased I also understand that I was led to believe I was going to an actual dealershipNot a warehouse where they perform upgradesI rejected the offer to have the vehicle inspected, because I was looking at another complaint on this business where they had offered the same thing to another customer, and the vehicle failed the inspection, and that customer is out both the $and the inspection fee he had to pay to a real dealership so this "business" could get a free inspectionI wish I had taken my time to do my research on this "business" and known whom I was dealing withThey are so shady they have actually removed reviews from online from [redacted] , [redacted] , [redacted] and [redacted] , that I placed on them sinceKeep the good and fight the bad is not the way it worksYou take bothThis was a bad transaction, and I am out $that they get to keep for providing me with nothing does not seem fair, or ethicalI feel like this business falsly represented themselves to me, and have stolen not just out of my pocket, but from the mouths of my kidsNot only would I never do business with them on any point, but I will also make sure that everyone I know, will know of their shady business practices Regards, [redacted]

I am rejecting this response because: I worked with MrTodd [redacted] (salesperson who sold me the truck and sales manager for Florida Direct Auto) starting on June 1st for the deal, getting the vehicle transported to my house and the issues that arose when I finally received the vehicle When I received the truck on June 12th I took it for a test drive to confirm that everything was working properly When I attempted to put it into 4WD it didn't work and I immediately called Mr [redacted] to let him know of the situation I told him that since the 4WD did not work it was a breach of contract by failure to accurately describe the condition of the vehicle in the ad I told him that I wanted him to work with me so I wouldn't be forced to send the vehicle back for a refund under the [redacted] Vehicle Purchase Protection program He agreed with me and stated that he wanted to make sure that I was happy with the purchase I told him that I would be taking it to an off road specialist to have it diagnosed and repaired and he said to keep him informed I took the truck to [redacted] on June 16th and texted him the name and phone number of the business so he could contact them directly if he felt the need The shop called me a couple of days later stating the price for fixing the 4WD, so I called Mr [redacted] to discuss the amount and to make sure the deal was still good Mr [redacted] stated that he spoke to the owner and that I would be reimbursed for the cost I sent the receipt to Mr [redacted] on June 26th then I didn’t hear from Mr [redacted] for a couple of days as he hadn’t been answering my phone calls, but he finally texted me back on June 30th stating he forwarded the receipt to the owner After that he stopped answering my calls and texts I called his cell phone several times and left a text message asking what was going on with the refund on July 2nd On Tuesday, July 7th I sent him, this text: “If there is no resolution to the $owed to me for the repair of the 4wd by Friday, July 10th then I am going to start the [redacted] buyers protections and get a refund on the truck based on the inaccurately described condition.” I also sent an email to him and the owner(s) detailing what had occurred and what action I was planning on taking I feel the owner went back on his word because his company's representative (Mr [redacted] ) stated that it would be taken care of as long as I kept them informed, provided a receipt and left them positive feedback Mr [redacted] 's claim of his company not knowing is a complete and absolute lie On June 30th I received a text from Mr [redacted] and he stated that he forwarded the receipt for the repair to the owner If Mr [redacted] did not keep the owner informed that is not my responsibility and as a consumer I have to depend on the salesperson to stay true to his/her wordHere is the excerpt from the original ad that states everything was working: “*Mechanical: 3.4L V paired with an automatic transmissionThe engine runs strong with no issues, the transmission shifts smooth through each gear and the A/C and heat work perfect and the 4xlocks in and out with no issuesI would not hesitate to make a cross country run in this Tacoma, these things are very reliable.” The below link is the ad that was on [redacted] that clearly stated that the 4WD was working This is the basis of my claim that Florida Direct Auto is responsible for the repair bill and is the reason why I left negative feedback for the unethical practice of this company plus sent a formal complaint to The Revdex.com Regards, Brian ***

First off, I think any business would remove a review that is factually inaccurate and I cannot remove reviews from those sites like what was stated, it has to be reviewed by someone to see if it meets guidelines for removal, in which the reviews did meet the requirements for removalSecondly, again with the "warehouse" issue, what does this even have to do with the situation? We tricked you into thinking we were a huge dealership? I'm still trying to figure out what our facility has anything to do with this transactionFurthermore, it would have cost you $to go the route of inspecting the vehicle, but instead you are going to base your decision not to do so off of a review that somebody left years ago by a customer that we actually did refund his $because he didn't like what was found in an inspection so he still had to pay for the inspection but we did refund his depositIn your case, I said I would bring the truck to [redacted] and have them inspect it and pay for it if they found rust issues and refund your depositYou refused, so here we are

The customer lies in his complaint claiming we knew about a check engine light and that we also knew about osensors that had been replaced that he claims were the wrong onesAlso, I never stated in my listing that the front bumper (or any part of the car) had not been repaintedIn fact, you can
see the overspray the customer says is there in the pictures I provided in the original listing and I even pointed this out with him on the phone when he received the vehicleAs far as rust is concerned, I did state the body of the vehicle was 100% rust free, that means none of the body panels have rust and does not include underneath/undercarriageI also provided multiple pictures of underneath and some spots where it is hard to see without taking components off I could not picture nor see to verify if there was rustThe damage on the roof was not disclosed in the inspection report by the shipper upon pickup and was found during delivery, so I explained to the customer that he needed to contact the shipper about the damage in which he never didThe customer is stating that the truck could not have been damaged on the top of the carrier but that is in fact the spot where it would hit a low lying tree, which we've experienced numerous times with shippersThe customer asked for an unreasonable amount of money to begin with that we do not feel is fair considering that we didn't know about the issue that he's havingThe customer even stated that the engine light came on after he drove it miles, so it's obvious that the light wasn't on when he took delivery of the vehicle from the shipperThe customer did not have a pre purchase inspection completed, which we encourage all of our customers to do to give them peace of mindWe have to understand a couple things also, first of which is that the customer bought the vehicle without a warranty and assumes all responsibility and costs involved in making the vehicle as nice as he/she wants it to beThe vehicle was not misrepresented and even if it was, our company is not liable to pay for any repairs the vehicle may have in the futureLet's also not forget that replacing catalytic convertors is part of routine maintenance and happens to be a common issue with these particular motors, it isn't like the customer got the vehicle and the engine or transmission failed and the vehicle wasn't driveableWe will not be paying out any kind of money for this transaction

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This is in response to Mr***'s complaint about a purchase of a Toyota Tacoma that he purchased from our company on June 1st, About weeks after purchasing the truck he contacted Todd about how the 4xstopped workingTodd told Mr*** that he couldn't make any decisions about repairing the truck and that he would have to talk to the owner, which is me, about possible reimbursement for the repairI was out of town when he called Todd and I was unreachable because I did not get any cell phone signal where I was in the mountainsWhen I got back from being out of town the following Monday Todd asked me about what to do about the situation and I told him that there's nothing we can do because we sold the truck "as-is" with no warrantyWhen we sell a truck without a warranty we can not fix anything on a vehicle after delivery or it basically gives them a warrantyAlso, it can be considered discrimination if I fix one persons repair and do not fix another persons repairMr*** signed documents stating that he purchased the vehicle without warranty expressed, written or impliedAlso, in our *** listing you will find at the bottom underneath the pictures provided, our warranty infoOur warranty information is as follows:
"This vehicle is being sold as is, where is with no warranty, expressed written or impliedThe seller shall not be responsible for the correct description, authenticity, genuineness, or defects herein, and makes no warranty in connection therewithNo allowance or set aside will be made on account of any incorrectness, imperfection, defect or damageAny descriptions or representations are for identification purposes only and are not to be construed as a warranty of any typeIt is the responsibility of the buyer to have thoroughly inspected the vehicle, and to have satisfied himself or herself as to the condition and value and to bid based upon that judgement solelyThe seller shall and will make every reasonable effort to disclose any known defects associated with this vehicle at the buyer's request prior to the close of saleSeller assumes no responsibility for any repairs regardless of any oral statements about the vehicle."
You'll see in the 3rd sentence that it states that "no allowance or set aside will be made on account of any incorrectness, imperfection, defect or damage"Basically what this says is that I do not set aside any funds for repairing vehicles once they have been picked upThe buyer is responsible for doing any inspection of the vehicle before delivery to assure the condition of the vehicle is what they want.
Lastly, Mr*** claims that the issue was a "burned out actuator wire", who is to say that this wire did not burn out at some point after purchaseThat would actually have to be the case because when we had the vehicle in our possession we checked the 4xas we do on all of our vehicles equipped with 4xand it was in proper working orderWith all of this being said, my company does not deserve any negative complaint on this particular case as my company did nothing wrongIf would have provided Mr*** with a warranty and not reimbursed him for his repair than I would be 100% in the wrong by not reimbursing him but when you buy a vehicle as-is, or anything for that matter, it is your job to inspect it and whatever breaks after you purchase it, you are responsible for fixingIf you have any questions, or would like more info you can call me @ ###-###-####Thanks,
James ***
Owner-Florida Direct Auto, LLC

I am rejecting this response because: I worked with MrTodd *** (salesperson who
sold me the truck and sales manager for Florida Direct Auto) starting on June
1st for the deal, getting the vehicle transported to my house and the issues
that arose when I finally received the vehicle When I received the truck
on June 12th I took it for a test drive to confirm that everything was working
properly When I attempted to put it into 4WD it didn't work and I
immediately called Mr*** to let him know of the situation I told
him that since the 4WD did not work it was a breach of contract by failure to
accurately describe the condition of the vehicle in the ad I told him
that I wanted him to work with me so I wouldn't be forced to send the vehicle
back for a refund under the *** Vehicle Purchase Protection program He
agreed with me and stated that he wanted to make sure that I was happy with the
purchase I told him that I would be taking it to an off road specialist
to have it diagnosed and repaired and he said to keep him informed I
took the truck to *** *** on June 16th and texted him the name and
phone number of the business so he could contact them directly if he felt the
need The shop called me a couple of days later stating the price for
fixing the 4WD, so I called Mr*** to discuss the amount and to make sure
the deal was still good Mr*** stated that he spoke to the owner and
that I would be reimbursed for the cost.
I sent the receipt to Mr*** on June 26th then I didn’t
hear from Mr*** for a couple of days as he hadn’t been answering my phone
calls, but he finally texted me back on June 30th stating he
forwarded the receipt to the owner.
After that he stopped answering my calls and texts. I called his cell phone several times and
left a text message asking what was going on with the refund on July 2nd. On Tuesday, July 7th I sent him,
this text: “If there is no resolution to the $owed to me for the repair
of the 4wd by Friday, July 10th then I am going to start the ***
buyers protections and get a refund on the truck based on the inaccurately
described condition.” I also sent an
email to him and the owner(s) detailing what had occurred and what action I was
planning on taking I feel the owner went back
on his word because his company's representative (Mr***) stated that it
would be taken care of as long as I kept them informed, provided a receipt and
left them positive feedback Mr***'s claim of his company not
knowing is a complete and absolute lie On June 30th I received a text
from Mr*** and he stated that he forwarded the receipt for the repair to
the owner If Mr*** did not keep the owner informed that is not my
responsibility and as a consumer I have to depend on the salesperson to stay
true to his/her word
Here is the excerpt from
the original ad that states everything was working:
“*Mechanical: 3.4L V
paired with an automatic transmissionThe engine runs strong with no issues,
the transmission shifts smooth through each gear and the A/C and heat work
perfect and the 4xlocks in and out with no issuesI would not hesitate to
make a cross country run in this Tacoma, these things are very reliable.”
The below link is the ad
that was on *** that clearly stated that the 4WD was working This is
the basis of my claim that Florida Direct Auto is responsible for the repair
bill and is the reason why I left negative feedback for the unethical practice
of this company plus sent a formal complaint to The Revdex.com
Regards,
Brian ***

This is in response to Mr. [redacted]'s complaint about a purchase of a 2002 Toyota Tacoma that he purchased from our company on June 1st, 2015. About 2 weeks after purchasing the truck he contacted Todd about how the 4x4 stopped working. Todd told Mr. [redacted] that he couldn't make any decisions about...

repairing the truck and that he would have to talk to the owner, which is me, about possible reimbursement for the repair. I was out of town when he called Todd and I was unreachable because I did not get any cell phone signal where I was in the mountains. When I got back from being out of town the following Monday Todd asked me about what to do about the situation and I told him that there's nothing we can do because we sold the truck "as-is" with no warranty. When we sell a truck without a warranty we can not fix anything on a vehicle after delivery or it basically gives them a warranty. Also, it can be considered discrimination if I fix one persons repair and do not fix another persons repair. Mr. [redacted] signed 2 documents stating that he purchased the vehicle as-is without warranty expressed, written or implied. Also, in our [redacted] listing you will find at the bottom underneath the pictures provided, our warranty info. Our warranty information is as follows:    "This vehicle is being sold as is, where is with no warranty, expressed written or implied. The seller shall not be responsible for the correct description, authenticity, genuineness, or defects herein, and makes no warranty in connection therewith. No allowance or set aside will be made on account of any incorrectness, imperfection, defect or damage. Any descriptions or representations are for identification purposes only and are not to be construed as a warranty of any type. It is the responsibility of the buyer to have thoroughly inspected the vehicle, and to have satisfied himself or herself as to the condition and value and to bid based upon that judgement solely. The seller shall and will make every reasonable effort to disclose any known defects associated with this vehicle at the buyer's request prior to the close of sale. Seller assumes no responsibility for any repairs regardless of any oral statements about the vehicle." You'll see in the 3rd sentence that it states that "no allowance or set aside will be made on account of any incorrectness, imperfection, defect or damage". Basically what this says is that I do not set aside any funds for repairing vehicles once they have been picked up. The buyer is responsible for doing any inspection of the vehicle before delivery to assure the condition of the vehicle is what they want. Lastly, Mr. [redacted] claims that the issue was a "burned out actuator wire", who is to say that this wire did not burn out at some point after purchase. That would actually have to be the case because when we had the vehicle in our possession we checked the 4x4 as we do on all of our vehicles equipped with 4x4 and it was in proper working order. With all of this being said, my company does not deserve any negative complaint on this particular case as my company did nothing wrong. If would have provided Mr. [redacted] with a warranty and not reimbursed him for his repair than I would be 100% in the wrong by not reimbursing him but when you buy a vehicle as-is, or anything for that matter, it is your job to inspect it and whatever breaks after you purchase it, you are responsible for fixing. If you have any questions, or would like more info you can call me @ ###-###-####.Thanks, James [redacted]Owner-Florida Direct Auto, LLC.

Customer called and negotiated a price with my [redacted] for a selling price of $6,500. [redacted] told the customer that in order to hold the vehicle he would need a deposit of $500, [redacted] never stated that the deposit was refundable. Per our website, our deposits are non refundable unless there is a...

major mechanical issue with the engine or transmission, which in this case both are in good working condition. The customer tried to renegotiate and when [redacted] would not discount the price the customer crawled underneath and made an excuse that there was corrosion underneath and he didn't want it. [redacted] stated that's fine and when the customer asked about his deposit [redacted] said he would have to speak with me, the [redacted] ([redacted]), and he would get back to him because I was out of town at the time.The customer called the office phone the following morning and I answered and he expressed his concern about the corrosion so I went out to the truck with the customer on the phone with a flashlight and found no such thing as "excessive corrosion or rust" underneath the vehicle. The customer disagreeed with me so I told the customer that we can have the [redacted] Dealer inspect the truck and if they find "excessive corrosion or rust" that I would refund his deposit and pay for the inspection. However, if the dealer found no such issue that I would not refund his deposit and he would be responsible for paying for the inspection of roughly $125. If the customer was confident in his assessment of the vehicle he would have accepted that offer and had the vehicle inspected by the dealer. To add to this, I put 2 pictures of the undercarriage in the listing. Let's also not forget that the vehicle he was looking at was 17 years old with 170K miles, minor surface rust is to be expected. Lastly, we are a license, insured and bonded auto dealer in the state of [redacted], to say we are not a real dealership because of how our facility is set up is not understandable and has absolutely nothing to do with this transaction. To make matters worse, this customer works at a [redacted] dealer in [redacted] and should understand the process of purchasing a vehicle.

I am rejecting this response because:  I worked with Mr. Todd [redacted] (salesperson who
sold me the truck and sales manager for Florida Direct Auto) starting on June
1st for the deal, getting the vehicle transported to my house and the issues
that arose when I finally received the vehicle.  When I received the truck
on June 12th I took it for a test drive to confirm that everything was working
properly.  When I attempted to put it into 4WD it didn't work and I
immediately called Mr. [redacted] to let him know of the situation.  I told
him that since the 4WD did not work it was a breach of contract by failure to
accurately describe the condition of the vehicle in the ad.  I told him
that I wanted him to work with me so I wouldn't be forced to send the vehicle
back for a refund under the [redacted] Vehicle Purchase Protection program.  He
agreed with me and stated that he wanted to make sure that I was happy with the
purchase.  I told him that I would be taking it to an off road specialist
to have it diagnosed and repaired and he said to keep him informed.  I
took the truck to [redacted] on June 16th and texted him the name and
phone number of the business so he could contact them directly if he felt the
need.  The shop called me a couple of days later stating the price for
fixing the 4WD, so I called Mr. [redacted] to discuss the amount and to make sure
the deal was still good.  Mr. [redacted] stated that he spoke to the owner and
that I would be reimbursed for the cost. 
I sent the receipt to Mr. [redacted] on June 26th then I didn’t
hear from Mr. [redacted] for a couple of days as he hadn’t been answering my phone
calls, but he finally texted me back on June 30th stating he
forwarded the receipt to the owner. 
After that he stopped answering my calls and texts.  I called his cell phone several times and
left a text message asking what was going on with the refund on July 2nd.  On Tuesday, July 7th I sent him,
this text: “If there is no resolution to the $531.40 owed to me for the repair
of the 4wd by Friday, July 10th then I am going to start the [redacted]
buyers protections and get a refund on the truck based on the inaccurately
described condition.”  I also sent an
email to him and the owner(s) detailing what had occurred and what action I was
planning on taking.  I feel the owner went back
on his word because his company's representative (Mr. [redacted]) stated that it
would be taken care of as long as I kept them informed, provided a receipt and
left them positive feedback.  Mr. [redacted]'s claim of his company not
knowing is a complete and absolute lie.  On June 30th I received a text
from Mr. [redacted] and he stated that he forwarded the receipt for the repair to
the owner.  If Mr. [redacted] did not keep the owner informed that is not my
responsibility and as a consumer I have to depend on the salesperson to stay
true to his/her word.
Here is the excerpt from
the original ad that states everything was working:
“*Mechanical: 3.4L V6
paired with an automatic transmission. The engine runs strong with no issues,
the transmission shifts smooth through each gear and the A/C and heat work
perfect and the 4x4 locks in and out with no issues. I would not hesitate to
make a cross country run in this Tacoma, these things are very reliable.”
The below link is the ad
that was on [redacted] that clearly stated that the 4WD was working.  This is
the basis of my claim that Florida Direct Auto is responsible for the repair
bill and is the reason why I left negative feedback for the unethical practice
of this company plus sent a formal complaint to The Revdex.com.
 
Regards,
Brian [redacted]

Complaint: [redacted]
I am rejecting this response because:I bring the facilities into question because I beleive it to be false advertising to potray your self as a car dealership when you are not. You have $500 of my money and I was not provided any product or service. That in my mind is theft. You give the car business a bad name, and lie and steal from people. [redacted] said it would not be a problem for me to get my money back that day when he looked at hte rust, and you know as well as I do that it more than just a little surface corrosion. If it been something I could easily of dealt with, I would have purchased the vehicle. It was not, so I did not. end of story. 
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:The excessive rust and corrosion is not acceptable to me on purchasing this vehicle, it is not safe to drive in its current state. It was not minor corrosion, but extensive covering all the brake systems, exhaust and steering. Yes I looked under the vehicle at the end because my [redacted] made complaints to me about the feel of the braking and handling when she test drove it, if she had gotten into an accident while on the test drive, by herself, this would be a lot worse than it is right now... I at no point tried to renegotiate the price. When I placed the deposit I was under the impression I was dealing with a car dealership, with mechanics that would have already inspected the vehicle to make sure it was safe.   At no point was I ever told this deposit was not refundable, or I would never have placed it. Yes I do work at a [redacted] Dealership, and yes I understand the process. When we take deposits, to hold a vehicle, it is simply a show of good faith from a customer that they are actually going to show up for the appointment and we wont sell the vehicle until they have a chance to look at it. We don't keep peoples money for a product that was never purchased.   I also understand that I was led to believe I was going to an actual dealership. Not a warehouse where they perform upgrades. I rejected the offer to have the vehicle inspected, because I was looking at another complaint on this business where they had offered the same thing to another customer, and the vehicle failed the inspection, and that customer is out both the $500 and the inspection fee he had to pay to a real dealership so this "business" could get a free inspection. I wish I had taken my time to do my research on this "business" and known whom I was dealing with. They  are so shady they have actually removed reviews from online from [redacted] and [redacted], that I placed on them since. Keep the good and fight the bad is not the way it works. You take both. This was a bad transaction, and I am out $500 that they get to keep for providing me with nothing does not seem fair, or ethical. I feel like this business falsly represented themselves to me, and have stolen not just out of my pocket, but from the mouths of my kids. Not only would I never do business with them on any point, but I will also make sure that everyone I know, will know of their shady business practices.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:There seller was caught in lies via phone calls, I was unable to register this vehicle due to the check engine light requiring the repairs to made prior to taking the car to emissions. The seller said the car is road ready and the ad never specified whether the body or chassis was rust free. The picture attached shows the ad were they claim rust free. The damage on the roof picture is attached and can been seen that it was older than 5 days which the seller later admitted to after trying to blame the shipping company. The damage was not disclosed in the ad. The poor paint job on the bumper was not disclosed in the ad. The fact that the check engine light showed up within 10 miles of me driving the car shows they tried to clear the codes right before they sold the car. I know this because when I cleared the codes repeatedly they would show back up after the exactsame  amount of miles were driven. The seller said their test to ensure a car is road worthy is driving it around the block. The fact that the seller did not disclose all of these issues would show they were trying to unload a bad car to an unsuspecting buyer. Their reviews show that they have sold bad vehicles in the past. It’s obvious what they did here and they can’t take responsibility for taking short cuts to try and make money at the customer’s expense.
Regards,
[redacted]

All I am hearing is assumptions about a check engine light, a repainted front bumper that the customer admitted that he could see when going back and looking at the pictures once he got the vehicle (that is really irrelevant, because you could see it in the pictures provided and I also never stated that there was no prior paintwork done to the vehicle) , some damage from the transporter that the customer says I admitted to having knowledge of (I have yet to see any correspondence backing that statement up), and some rust on the chassis of a 13 year old vehicle ([redacted]'s are known for having recalls on this particular frame due to corrosion/rust damage). So, until I see actual proof that our company had knowledge of this engine light being on, I cannot pay anything out.

First off, I think any business would remove a review that is factually inaccurate and I cannot remove reviews from those sites like what was stated, it has to be reviewed by someone to see if it meets guidelines for removal, in which the reviews did meet the requirements for removal. Secondly, again with the "warehouse" issue, what does this even have to do with the situation? We tricked you into thinking we were a huge dealership? I'm still trying to figure out what our facility has anything to do with this transaction. Furthermore, it would have cost you $0 to go the route of inspecting the vehicle, but instead you are going to base your decision not to do so off of a review that somebody left 3 years ago by a customer that we actually did refund his $500 because he didn't like what was found in an inspection so he still had to pay for the inspection but we did refund his deposit. In your case, I said I would bring the truck to [redacted] and have them inspect it and pay for it if they found rust issues and refund your deposit. You refused, so here we are.