Care Net Pregnancy Center of Albuquerque

In response to Complaint ID [redacted] from [redacted] my research of the incident revealed the following explanation: Mr [redacted] submitted a dispute of an electronic transaction charged to his debit card with Farmington Bank in the amount of $ Upon receipt of his complaint we began an investigation into his claim that he paid for but did not receive the merchandise for which he was charged In good faith we credited his account for $while we investigated with the merchant The correspondence we received from the merchant shows proof that Mr [redacted] entered a contract for the merchandise but did not pay the shipping for the merchandise to be shipped to him His dispute is, therefore, with the merchant not with the bank as the transaction was authorized by Mr [redacted] The merchandise was not provided because Mr [redacted] did not comply with his contract to pay for shipment of the merchandise Because of this outcome Farmington Bank reversed the provisional credit of $from his account Is it relates to Mr [redacted] ’s complaint about the service he received from our employee, we strive to provide excellent customer service and have relayed his concerns to the [redacted] Branch Manager We sincerely hope that Mr [redacted] is able to come to an agreement with the merchant regarding the merchandise he purchased Please contact me with any follquestions Thank you! [redacted] VP, Compliance Officer [redacted] ** [redacted] P [redacted] | F [redacted]

We reviewed Mr***’s issue and made a determination that there may have been a misinterpretation by Mr*** regarding the communication with branch staffThe Bank would be happy to work directly with Mr*** to assist him to finding a resolutionIf you have any questions please do not
hesitate to contact meSusan RV*** VP, Compliance Officer *** *** *** *** *** ** *** P ###-###-#### | F ###-###-#### *** ***

Revdex.com Case #: *** Hotel Site #: *** Customer Care Case #: *** Dear Contact: Thank you for notifying our office of the concern filed by *** *** at the Days Inn property in Roanoke, VA. Our brands are committed to assuring that
all of its properties provide great service and quality accommodationsThis guest’s comments have made us aware of an instance when one of our properties did not meet a valued customer’s expectations We regret that the guest had to contact you and our office regarding her concerns with the property Each property is independently owned and operated under a franchise This means that the property’s management is responsible for meeting brand standards and for day-to-day operations. After thorough review, we feel the best resolution will be achieved by direct communication between the property management and the guest The property advised us that the guest made another reservation for nights on May 10thHe isn't sure on why she would stay at the property again if she had such a horrible time beforeHe states that the he gave her a refund for night and she was accepted thatOnce again, we apologize for any inconvenience this may have caused. If your offices require more information on this matter, please contact me directly at ***. Thank you, *** ** Liaison, Customer Care Wyndham Hotel Group Phone: ###-###-#### Fax: ###-###-####

Complaint: ***
I am rejecting this response because: The bank has now given a 3rd version of why they failed to do their jobMe paying for shipment has NOTHING to do with the disputes about the charge on my credit cardThe bank is simply punting their ability to do their job properly and follow the factsThe shipping charge the bank is now using as the excuse for my complaint is a completely different matter.
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because:I love Farmington Bank as still use it as my bank although 600+ miles awayHaving said that, when it came to this particular issue, the bank completely failed in understanding the situation and or caring about resolving the issueFurthermore, the vendor in dispute who charged me the $is trying to refund me (please see below) but for some reason Farmington Bank is now holding the funds, as stated by the vendor below on 8-4-and 8-9-15. From: ***To: *** ** *** *** *** ***Aug 4, 20:51Hi *** - This is very unfortunate and I'ms sorry to hear thisSince the money is being held by ***, there is actually nothing *** can do since we don't have access to the moneyPlease feel free to forward this email to *** support as "approval for the refund" as far as we're concerned.Let me know if you're able to resolve through them.---------------------------------------------------------------------------...⇄ Aug 9, 07:20:Hi ***,Thanks for your reply.I see you filed a chargebackAs per our previous messages, this means we are unable to process your refund at this timeOnce your chargeback case has been resolved, we'll have more insight on how you can proceedIf your chargeback case is resolved in your favor, you will have received a refund from your banking institutionIf the case is resolved in ***'s favor, you'll have to reach out to the campaign owner directly to receive a refund.Hopefully this answers your inquiryPlease let me know if you have any additional questions or concernsThank you!Cheers,***Payments Specialist*** (www.***.com)Learn Best Practices Browse Popular CampaignsStart a Campaign
Sincerely,
*** ***

Farmington Bank is not preventing *** from proceeding with Mr***’s refund. The chargeback request was submitted by us and we gave him provisional credit of $while the dispute was being processed. *** denied the chargeback request because the transaction was authorized by Mr***. Because the dispute was denied we reversed the provisional credit from Mr***’s account. Farmington Bank has no liability in this situation to refund Mr*** for a transaction that he authorized. This matter is between Mr*** and *** and/or *** *** ** *** VP, Compliance Officer *** *** *** *** *** ** *** * *** * * ***

In response to Complaint ID [redacted] from [redacted] my research of the incident revealed the following explanation:   Mr. [redacted] submitted a dispute of an electronic transaction charged to his debit card with Farmington Bank in the amount of $649.00.  Upon receipt of his...

complaint we began an investigation into his claim that he paid for but did not receive the merchandise for which he was charged.  In good faith we credited his account for $649.00 while we investigated with the merchant.  The correspondence we received from the merchant shows proof that Mr. [redacted] entered a contract for the merchandise but did not pay the shipping for the merchandise to be shipped to him.  His dispute is, therefore, with the merchant not with the bank as the transaction was authorized by Mr. [redacted].  The merchandise was not provided because Mr. [redacted] did not comply with his contract to pay for shipment of the merchandise.  Because of this outcome Farmington Bank reversed the provisional credit of $649.00 from his account.   Is it relates to Mr. [redacted]’s complaint about the service he received from our employee, we strive to provide excellent customer service and have relayed his concerns to the [redacted] Branch Manager.   We sincerely hope that Mr. [redacted] is able to come to an agreement with the merchant regarding the merchandise he purchased.   Please contact me with any follow-up questions.  Thank you!   [redacted] VP, Compliance Officer [redacted]  [redacted] P [redacted] | F [redacted]
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