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Care Realty Group

4500 Twin Oaks Dr, Pensacola, Florida, United States, 32506-6635

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This place is criminal, will lie to judges evict you for paying rent on time for a dump of a property that need repairs and refuse to fix leaking roofs, kept my deposit for damages that where already there when I moved in.......don't do business with this company

Care Realty Group Response • Sep 02, 2020

I'm sorry to hear you are displeased with our service and the eviction process. As of today, you are still residing at the property and your security deposit remains in escrow per Florida law. Your deposit will be going toward unpaid rent once you vacate. If the unit needs a cleaning, haul out of your property etc, your deposit will be used for those charges as well. Two licensed roofers confirmed no leak and we have no further service requests from you until now. We would have had a third roofer to look at the roof but you refused him to enter your unit. As the judge stated, simply provide a cancelled check cashed by our office. Unfortunately you are unable to do that because my office has not cashed any check belonging to you. Furthermore, you pay using money orders, not a check as you stated. The judge does not believe you paid your past due rent and is allowing the owner to proceed with the final steps of your eviction. It should be noted that the owner has filed the eviction.

Made it impossible to get my deposit back by adding ridiculous fee's and ignoring my emails and being rude when I try to resolve the issue.
charged me $465 for putting sticky tile on the bathroom floor to cover a stain they left in the bathroom floor which is unnecessary also their maintenance guy *** lied saying he didn't allow me to do it when he know for a fact that he did.
Also they lied and said we didn't clean the home prior to move out when me and my wife spent two days cleaning and leaving the house in perfect order and charged me $125 for that which I have proof the home was cleaned top to bottom.
Also they charged me $75 for painting the living room and outlining the top ceiling with white paint and no where in the contract says I had to paint all the way to the ceiling nor could I outline the ceiling.

Desired Outcome

I would be satisfied if they took off the $106 charge that they are trying to charge me because the price for the bathroom tiles is ridiculous and that's what the deposit is for to cover anything.

Care Realty Group Response

1) If you review "Vacate Procedures" (3), it states that all carpets must be cleaned by a licensed and bonded professional. The lawn company you used is clearly not a licensed carpet cleaning company.

2) I spoke with ***. He advised that he would never approve you for laying sticky tile in the bathroom because the vinyl flooring in Frisco was only 1 year old when you moved in. "Use of Premises" paragraph "d" states that you may not make any alterations without written approval from the manager.

3) The living room paint was painted to the ceiling when you moved in; therefore, I expect the same when you move out. If you are to repaint a room with a neutral color, I expect the whole wall to be painted. Not half, or 75%, or 99%. If the paint on the wall prior to you painting was not painted to the ceiling, then you would have an argument; however, the wall was originally painted to the ceiling.

4) General Cleaning. Pictures were emailed to you of items you or your cleaner has missed. Cleaners have a minimum rate when cleaning properties. For example, *** charges a minimum of $198.00 even if the cleaners are there for 5 minutes. Thankfully, I have a cleaner that cleans it for cheaper.

Due to the proof provided to you justifying these charges, I recommend your attorney contact me if you are still not satisfied with this response so your attorney can receive the same information.

Had the sticky tile been installed properly, the owner may have waived your responsibility to replace the vinyl flooring.

The owner is considering the $106.00 as a loss and is not sending it to the collection agency.

Customer Response

(The consumer indicated he/she ACCEPTED the response from the business.)
Me and my wife both agree to these terms noted above that the owner will count the $106.00 as a lose and won't report to the credit agency.

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Address: 4500 Twin Oaks Dr, Pensacola, Florida, United States, 32506-6635

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+1 (850) 458-3086

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