Career Agency Insurance Services

The Reliable Life Insurance Company received your letter dated September 14, regarding the above referenced file which was referred to my attention for review and response. *** *** states he wants to cash surrender his Policy number ***.Attached is a letter being sent to
*** *** on September 30, which included a cash surrender form for him to complete.If I can be of further assistance, please contact me at *** extension ***

This letter is to address a complaint from the Revdex.com dated October 6, 2016, regarding the file listed aboveThe complaint is that a cash surrender request submitted to the company has not been acknowledgedUpon receipt of this complaint there was no policy number given nor were
there any names of insured’s listed regarding the complaintHowever, conducting a search of the complainant’s name, policy *** insuring the life of Kimberly Murphy was located with the complainant listed as the owner of the policyThis policy was issued on August 5, from the United Company of America in the state of MarylandThere was a request to cash surrender this policy submitted to the company dated July 24, that was processedA cash surrender check was issued to *** *** on August 24, 2016, in the amount of $I have attached a copy of the screen shot print of the check for your viewingThe complainant stated that the company informed her that the insured (children) would have to submit a request to surrender their policiesIf the original application does not list the mother as the owner at the time the application was written, once the children reach legal age, they become the owners of their policiesBecause no names or policy numbers were submitted with the complaint, we were not able to research the cash surrender status of the other policies mentioned in the complaintShould the children wish to surrender their policies, they must complete a cash surrender form that must be witnessed by a company representative or a Notary PublicIf you have additional questions regarding your policies and/or the status of the cash surrenders, please feel free to contact one our Customer Service Representatives at 1-*** and they will be more than happy to assist you