[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
RevDex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
If I could give this business a 0 for customer service I would. I went into the store in Prescott 2 weeks before my husband’s birthday (on a Monday) to buy him a cross necklace as a birthday gift. I ordered 2 out of the catalogue provided as I wasn’t sure how my first choice would look in person. Denise (the woman I was working with) told me the necklaces should arrive in a couple days. I paid a deposit and waited for a phone call letting me know the necklaces arrived. The Friday of that same week I called to check on the order as I have not received the phone call. I was told by the employee that answered “I will check on your order and call you back”. I did not receive the call back. The next Monday I called the store again and was told “I will check on your order and call you back”. I did not receive the call back. This went on all week long. At one point I talked to Chris and he told me “the order is coming ground delivery, it takes longer but it is cheaper”. This would turn out to be a lie as the order was not even on its way yet as I would find out later. To reiterate…I called every single day and was told “we will check on it and call you back” and I NEVER received 1 single phone call. Another time I spoke with a young lady (who turned out to be Denise’s daughter) once again I was told “we will call you back” I expressed my frustration with her about the lack of call backs she said “I will call you back in 20 minutes…I promise” I waited an hour and still hadn’t heard anything. I called the store and spoke with Denise who proceeded to tell me the necklaces were on back order and hadn’t shipped yet. I expressed my frustration to her again and told her I would be in the next day to get a refund on the necklaces. It is now the night before my husband’s birthday and I do not have his present for him. I tell him the troubles I’ve been having with Fast-Fix Jewelry (ruining the surprise of his gift) and he says he still wants the necklace. The following day I went into the store IN PERSON and spoke with Denise…IN PERSON. She tells me the necklaces are still on their way, that she called and put a rush on the order and they should be in the store in 2 days. While I am there she apologizes for the confusion…this is the first and last apology I receive. I asked her if I should just come in on a certain day to pick them up she says “no…we’ll call you”. I almost laugh at the absurdity of her telling me this as I know I will not be getting that call. Sure enough, I sit and wait another couple of weeks and never get the phone call. I finally call in and speak with Chris who rudely says “these necklaces have been sitting here waiting to be picked up” I express my frustration AGAIN that NO ONE HAS CALLED ME. I am so livid at this point I do not go in to the store that same day as I do not want to cause a scene. I picked up the necklace 2 days later and thank goodness my first choice turned out to be ok as my second choice was the wrong necklace. I absolutely hate it that I gave these people my money or my business as I have NEVER been made to feel so insignificant as a customer. I am disgusted by the way I was treated and have already told everyone I know to steer clear of Fast-Fix Jewelry. This was by far the worst experience I have had dealing with a business, a business that is supposed to be based on customer service at that.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
RevDex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Took a tissot watch in for a battery. They charged me 35.00 dollars for it. Isnt this a little high
If I could give this business a 0 for customer service I would. I went into the store in Prescott 2 weeks before my husband’s birthday (on a Monday) to buy him a cross necklace as a birthday gift. I ordered 2 out of the catalogue provided as I wasn’t sure how my first choice would look in person. Denise (the woman I was working with) told me the necklaces should arrive in a couple days. I paid a deposit and waited for a phone call letting me know the necklaces arrived. The Friday of that same week I called to check on the order as I have not received the phone call. I was told by the employee that answered “I will check on your order and call you back”. I did not receive the call back. The next Monday I called the store again and was told “I will check on your order and call you back”. I did not receive the call back. This went on all week long. At one point I talked to Chris and he told me “the order is coming ground delivery, it takes longer but it is cheaper”. This would turn out to be a lie as the order was not even on its way yet as I would find out later. To reiterate…I called every single day and was told “we will check on it and call you back” and I NEVER received 1 single phone call. Another time I spoke with a young lady (who turned out to be Denise’s daughter) once again I was told “we will call you back” I expressed my frustration with her about the lack of call backs she said “I will call you back in 20 minutes…I promise” I waited an hour and still hadn’t heard anything. I called the store and spoke with Denise who proceeded to tell me the necklaces were on back order and hadn’t shipped yet. I expressed my frustration to her again and told her I would be in the next day to get a refund on the necklaces. It is now the night before my husband’s birthday and I do not have his present for him. I tell him the troubles I’ve been having with Fast-Fix Jewelry (ruining the surprise of his gift) and he says he still wants the necklace. The following day I went into the store IN PERSON and spoke with Denise…IN PERSON. She tells me the necklaces are still on their way, that she called and put a rush on the order and they should be in the store in 2 days. While I am there she apologizes for the confusion…this is the first and last apology I receive. I asked her if I should just come in on a certain day to pick them up she says “no…we’ll call you”. I almost laugh at the absurdity of her telling me this as I know I will not be getting that call. Sure enough, I sit and wait another couple of weeks and never get the phone call. I finally call in and speak with Chris who rudely says “these necklaces have been sitting here waiting to be picked up” I express my frustration AGAIN that NO ONE HAS CALLED ME. I am so livid at this point I do not go in to the store that same day as I do not want to cause a scene. I picked up the necklace 2 days later and thank goodness my first choice turned out to be ok as my second choice was the wrong necklace. I absolutely hate it that I gave these people my money or my business as I have NEVER been made to feel so insignificant as a customer. I am disgusted by the way I was treated and have already told everyone I know to steer clear of Fast-Fix Jewelry. This was by far the worst experience I have had dealing with a business, a business that is supposed to be based on customer service at that.
The issue has been addressed and will be resolved when we can make a return on his credit card