CarEffex, LLC

Initial Business Response / [redacted] (1000, 10, 2015/10/12) */ Contact Name and Title: GM Contact Phone: XXX-XXX-XXXX Contact Email: ***@buffetgc.com We have attempted to contact the above party, and the number they provided is not a correct numberWe have also sent an email to get updated contact information OFFER: Sent an email to the above party Initial Consumer Rebuttal / [redacted] (3000, 13, 2015/10/19) */ (The consumer indicated he/she DID NOT accept the response from the business.) I'm not certain why she sent this information to you because I have proof I have been in contact with this manager directly I provided a phone number so she has the correct phone number her comment is very misleading but I also explained to her that I was not inside the US right now so calling wasn't really much of an option so she emailed me back asking for the information off the receipt F-PARTY [redacted] XX X:XX XX/02/TERM TOTAL $ Final Business Response / [redacted] (4000, 15, 2015/10/26) */ We have sent attached letter to customer, we received no verbal complaint from any customers on the night in question, but as a good faith jester we have included $in coupons to help offset his cost Final Consumer Response / [redacted] (4200, 17, 2015/10/27) */ (The consumer indicated he/she DID NOT accept the response from the business.) I realize that this is the end of the process and that the Revdex.com is going to close the case at this point and I appreciate their help but I'm not pleased with golden corral Blaine the customer for not doing enough boy that's good customer service you screw up and you basically put the blame on me shame on you I plan to review this restaurant on yelp and trip adviser he so others can be warned if the food is good on the night you go good for you but if you have any issues clearly they're not going to stand behind their product I mean I spent $and the most I could do was give me and blame me for not searching out more people to complain too

We take full responsibility for what this customer had to go through. We in fact did replace the customers window and retinted all the windows she had asked us to. The customer seemed to be satisfied with the solution to the problem. We had mentioned the fact that she wanted a partial refund, which...

in turn she told us just replacing the window and retinting the windows would suffice. We feel awful to put a customer through such an inconvenience, it is our intention to do our best work on every vehicle that comes into our shop. I feel we redeem this scenario to the best of our ability.

Initial Business Response /* (1000, 10, 2015/10/12) */
Contact Name and Title: GM
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@buffetgc.com
We have attempted to contact the above party, and the number they provided is not a correct number. We have also sent an email to get updated contact...

information.
OFFER:
Sent an email to the above party.
Initial Consumer Rebuttal /* (3000, 13, 2015/10/19) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I'm not certain why she sent this information to you because I have proof I have been in contact with this manager directly I provided a phone number so she has the correct phone number her comment is very misleading but I also explained to her that I was not inside the US right now so calling wasn't really much of an option so she emailed me back asking for the information off the receipt
F-0492 PARTY 1 [redacted] XX X:XX XX/02/15 TERM 2 TOTAL $35.89
Final Business Response /* (4000, 15, 2015/10/26) */
We have sent attached letter to customer, we received no verbal complaint from any customers on the night in question, but as a good faith jester we have included $15 in coupons to help offset his cost.
Final Consumer Response /* (4200, 17, 2015/10/27) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I realize that this is the end of the process and that the Revdex.com is going to close the case at this point and I appreciate their help but I'm not pleased with golden corral Blaine the customer for not doing enough boy that's good customer service you screw up and you basically put the blame on me shame on you I plan to review this restaurant on yelp and trip adviser he so others can be warned if the food is good on the night you go good for you but if you have any issues clearly they're not going to stand behind their product I mean I spent $35 and the most I could do was give me 15 and blame me for not searching out more people to complain too

Initial Business Response /* (1000, 17, 2017/06/29) */
I apologize for any confusion but the coupons do say right on them one per visit, our staff tried to be helpful and allow use of two by ringing the customer and guest separately, the customer didn't want to do that, so our staff stated that...

they would only be able to use one coupon. The gentleman at the register was following procedure. The manager was at the time tied up with an urgent issue and was unavailable.
We again apologize that customer was unhappy with the outcome.
Initial Consumer Rebuttal /* (3000, 19, 2017/06/30) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Then I'd like you to explain to me why you sent me the coupons that if this is the case because in the letter that I received with the coupons it was to replace one of the meals well you're not replacing one of the meals if you only give me [redacted] dollars off can you please explain the weather after the issue we had you claimed that you were replacing one of the two meals we bought we get there and that's not the case I understand that these coupons were only good for [redacted] dollars but then you didn't do what you said you were going to do the last time because you're not actually replacing anything and you're telling me that the manager for hours that day was too tied up to talk to a customer?
Final Business Response /* (4000, 21, 2017/07/10) */
We again apologize for the miscommunication on the coupons we sent you.
The letter that we sent you with the coupons was to apologize and thank you for your feedback, we addressed the issue with our staff as promised in the letter.
We hoped that you would return and give us another chance, the coupons were a good faith gesture not a meal replacement.
Unfortunately the store manager was not available that day.The shift leader offered to use two of the coupons by ringing you and your guest separately.
It is unfortunate that we were unable to retain you as a satisfied customer and wish you the best.

Initial Business Response /* (1000, 10, 2016/05/26) */
From: [redacted]
To: "'[redacted]@yahoo.com'"
Sent: Tuesday, May 3, XXXX XX:XX AM
Subject: Revdex.com case # XXXXXXXX [redacted]
We apologize that we were unable to make this customers experience positive and thank him...

for taking the time to communicate to us why we did not meet his expectations. Our meat is purchased from one Corporate approved vendor and doesn't change. Our recipes are from corporate and we follow the recipes as written. We DO NOT substitute ingredients or change the recipes. We followed the customer's request on how he wanted his steak cooked and tried to make him happy. This customer was in the restaurant for over an hour and had access to large variety of food.

[redacted] has been on our management team for quite some time and we have never had a complaint about hm. We will further evaluate his role in the customer complaint and do additional training to help ensure his ability to handle this type of concern in the future.

It is very unfortunate that this customer felt the need to bring up race as it doesn't relate to how our food is cooked or served.

We offer our sincerest apology and appreciate the feedback as it will assist us in becoming better at what we do, but do not feel that giving this customer money or free meals would help.
Initial Consumer Rebuttal /* (3000, 12, 2016/06/01) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Give us what we want or I will not drop this case or eat at any Golden Corral again.
The treatment my mother and I received was horrible at best.
The food was ill prepared at best.
My mother ([redacted] also wrote to Golden corral.
They were just as rude and obnoxious to her as they are being to me.
Final Business Response /* (4000, 15, 2016/06/09) */
We again apologize to Mr [redacted] and his mother that their experience was unsatisfactory.
At Golden Corral we strive to maintain the best customer experience and are working hard to achieve this goal.
Action has been taken to ensure Mr Sanders received additional training in customer service.
We appreciate the feedback but don't feel that giving money or free meals is warranted.