Placed an order online on October 10. After not receiving my products 2 weeks later, I emailed customer service- no response. A few days later I emailed customer service again- still no response. I finally called the customer service number and was told they would check in to the delay and get back to me. 2 days later I receive an email saying the product was on back order but is now available and will ship in the next 1-2 days. The website clearly states that if an item is back ordered they will notify you in 24 hours, I was never notified. I emailed the customer service rep and asked for my order to be cancelled. I was informed that it was too late and the order was already shipping. 5 days later I have still received no shipping information or product. I will never do business with this company again. Worst service ever!
Placed an order online on October 10. After not receiving my products 2 weeks later, I emailed customer service- no response. A few days later I emailed customer service again- still no response. I finally called the customer service number and was told they would check in to the delay and get back to me. 2 days later I receive an email saying the product was on back order but is now available and will ship in the next 1-2 days. The website clearly states that if an item is back ordered they will notify you in 24 hours, I was never notified. I emailed the customer service rep and asked for my order to be cancelled. I was informed that it was too late and the order was already shipping. 5 days later I have still received no shipping information or product. I will never do business with this company again. Worst service ever!