Carefree Exteriors Inc

Initial Business Response /* (1000, 5, 2017/04/19) */
We have taken Ms*** van to another shop we are diligently working to get her van repaired properlyThe shop we had first used dropped the ballIt is not as if we are not trying to help her we will get her van fixed and fixed properlyWe
by no means aren't trying to resolve the issue

Initial Business Response /* (1000, 9, 2016/01/21) */
Contact Name and Title: ***
Contact Phone: 479-770-
Contact Email: ***
I answered this complaint in writing last week and mailed it to the Springfield office I included copies of the conversations
our employees had with MsMerrittWe fixed her vehicle it was during holiday time so it took longer being out of our controlWe are not giving her money back in conversations she cussed employees threatened to burn down the buildingCalled our employees who were merely doing a job racial names and slursI wish you could have gotten the copies of the conversations you would be appalled

Initial Business Response /* (1000, 5, 2016/06/09) */
We have Ms*** ***'s Honda Pilot in the shop at this time
replacing the transmission and repairing her air conditionWe
are trying to get her vehicle repaired for herShe feels we are
not acting quickly enoughWe are refunding her
downpayment
so she can go and get another vehicle instead of waiting on
hers to be repairedA check for her downpayment is being sent
over night mail to the Springfield location
Sincerely,
*** ***
Initial Consumer Rebuttal /* (2000, 7, 2016/06/09) */
(The consumer indicated he/she ACCEPTED the response from the business.)
As long as I receive the check by store closing on 06/10/I will be satisfiedI just wish this had been done when we asked weeks agoI would still have a job if we could have gotten another vehicle from them

Initial Business Response /* (1000, 5, 2015/10/06) */
Ms. [redacted] purchased a 2003 Chevrolet Impala on October 29, 2014. The purchase was AS-IS no warranty. After paying on it for a year, Ms. [redacted] called and asked us to pick up the vehicle that she could no longer afford it. Her account is a...

voluntary surrender.
Initial Consumer Rebuttal /* (3000, 7, 2015/10/07) */
(The consumer indicated he/she DID NOT accept the response from the business.)
No I do not,I was told it was a one owner,then a week into having the car it needed to go in the shop,got it back and a couple days later I had to take itbavk,they took it for a week and I stated can I get a renter car and they said no and I say can you just take the car back cause im having to many problems with the car,he said no I would have to sell the car and you pay whats left on it.I said you guys had my car 2 weeks out of almost 3 weeks,and I still had to make a payment on top of that.and they said I did have a warranty on some parts like motor transmission and things like that,and they didnt replace the motor like they said they did,cause I still had problems with the car after then when I brought it to them,he said if I went thru someone else I would have to pay for it,but if ypu put a motor in then I shouldnt even had anymore problems with the car,I do have and can afford my car payment,they just lied to me to get a sell. I wasa female with money.I make enough to pay my car payment twice,but im not gonna get broke behind a car that cant even tale my grandbabies to school everyday.for10k I shouldnt have to pay the first week of having the car,and they knew when I signed the papers,they never even check the car out,they just sold it.its not fair im a grandma of 2 singke paren. I feel sorry for people who is on the bottom row and get eeverything taking from you because they robb someone legally.not fair cause the have a license to do so.
Final Business Response /* (4000, 9, 2015/10/09) */
Ms. [redacted] purchased a 2003 Chevrolet Impala on October 29, 2014. The purchase was AS-IS no warranty. She had every opportunity to take the vehicle to her trusted mechanic to be checked out BEFORE purchasing. She chose not to do that. After paying on it for a year, Ms. [redacted] called and asked us to pick up the vehicle that she could no longer afford it. Her account is a voluntary surrender.
Final Consumer Response /* (4200, 11, 2015/10/12) */
(The consumer indicated he/she DID NOT accept the response from the business.)
No thats a lie,they gave me a warrenty.they didnt say it had engine problems.they said it was a one owner.they sold me a limon car.I tried to return the car a week after having the car cause they had to take it week one time and I still had to pay car payment.I had to get rides back and forth to work and I lost one job cause I couldnt get there on time.they couldnt give me a car to drive while they had my car.they had it 2 tjmes in 2 weeks and I asked him to take the car back they said they gotta sell the car and I pay remaining balance.well for 10 thousand I shouldnt have any engine issues at all.I have witnesses who can tell you cause I had my witness to talk to them cause I didnt know how to tell them the car is a limon.they even said there was no engine just put in.and the radiator had mud in it and they told me they used some treatments on this car thats why there is black tape hanging cause it wor off.they sold me a limon car and now they trying to mess my credit up.im a single mom of 3 and 2 grandbabies.I work hard for my money to just throw it away.so not fair.I think it was because I didnt come with a man they got me.the car ran good until the next day,then I started having problems.im not broke but if I had not gave rhe car bavk I would be paying for a engine and transmission and radiator.that would have broke me then.