Carefree Exteriors

Initial Business Response / [redacted] (1000, 5, 2015/10/06) */ Ms [redacted] purchased a Chevrolet Impala on October 29, The purchase was no warrantyAfter paying on it for a year, Ms [redacted] called and asked us to pick up the vehicle that she could no longer afford itHer account is a voluntary surrender Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/10/07) */ (The consumer indicated he/she DID NOT accept the response from the business.) No I do not,I was told it was a one owner,then a week into having the car it needed to go in the shop,got it back and a couple days later I had to take itbavk,they took it for a week and I stated can I get a renter car and they said no and I say can you just take the car back cause im having to many problems with the car,he said no I would have to sell the car and you pay whats left on it.I said you guys had my car weeks out of almost weeks,and I still had to make a payment on top of that.and they said I did have a warranty on some parts like motor transmission and things like that,and they didnt replace the motor like they said they did,cause I still had problems with the car after then when I brought it to them,he said if I went thru someone else I would have to pay for it,but if ypu put a motor in then I shouldnt even had anymore problems with the car,I do have and can afford my car payment,they just lied to me to get a sellI wasa female with money.I make enough to pay my car payment twice,but im not gonna get broke behind a car that cant even tale my grandbabies to school everyday.for10k I shouldnt have to pay the first week of having the car,and they knew when I signed the papers,they never even check the car out,they just sold it.its not fair im a grandma of singke parenI feel sorry for people who is on the bottom row and get eeverything taking from you because they robb someone legally.not fair cause the have a license to do so Final Business Response / [redacted] (4000, 9, 2015/10/09) */ Ms [redacted] purchased a Chevrolet Impala on October 29, The purchase was no warrantyShe had every opportunity to take the vehicle to her trusted mechanic to be checked out BEFORE purchasingShe chose not to do thatAfter paying on it for a year, Ms [redacted] called and asked us to pick up the vehicle that she could no longer afford itHer account is a voluntary surrender Final Consumer Response / [redacted] (4200, 11, 2015/10/12) */ (The consumer indicated he/she DID NOT accept the response from the business.) No thats a lie,they gave me a warrenty.they didnt say it had engine problems.they said it was a one owner.they sold me a limon car.I tried to return the car a week after having the car cause they had to take it week one time and I still had to pay car payment.I had to get rides back and forth to work and I lost one job cause I couldnt get there on time.they couldnt give me a car to drive while they had my car.they had it tjmes in weeks and I asked him to take the car back they said they gotta sell the car and I pay remaining balance.well for thousand I shouldnt have any engine issues at all.I have witnesses who can tell you cause I had my witness to talk to them cause I didnt know how to tell them the car is a limon.they even said there was no engine just put in.and the radiator had mud in it and they told me they used some treatments on this car thats why there is black tape hanging cause it wor off.they sold me a limon car and now they trying to mess my credit up.im a single mom of and grandbabies.I work hard for my money to just throw it away.so not fair.I think it was because I didnt come with a man they got me.the car ran good until the next day,then I started having problems.im not broke but if I had not gave rhe car bavk I would be paying for a engine and transmission and radiator.that would have broke me then

Initial Business Response /* *** ** *** */
To Whom it may concern,
This is Carefree Exteriors response to:
Revdex.com Serving Denver/Boulder
COMPLAINT ACTIVITY REPORT Case # XXXXXXXX
Consumer Info: ***, ***
XXXXX ** *** ***
Aurora, CO XXXXX
Business Info:
Carefree Exteriors
*** S *** *** *** C
Aurora, CO XXXXX-XXXX
XXX XXX-XXXX
This job originated with the Revdex.com and was initially entered into on November 7th, We entered into an agreement on this date, however, *** *** and I agreed to enter into another agreement, on December 9th, 2015, that it would be more appropriate for us to act as their general contractor in overseeing all trades to complete their restoration projectPlease see attached documentsFollowing this brief summary is a chronological list of all communication to date
After completing the roof and gutters in December and while on the final trade (Siding) on 3.25.15, I called *** to explain that we would be completing her final phase (Siding) in a couple of days and we would be needing payment upon completion from monies she had received from the insurance companyShe told me that her husband had lost his job*** said she needed to go and would call me back*** called back within an hour or so and without explanation, asked us to pull off the job and that we were not to contact her for a week
On *** left a message on my phone stating that she wanted all communication to be via e-mail from this point forward
Please find the attached contract in force at this date, even though I have offered to resolve this matter at a substantial discount compared to what we had anticipated receiving from her and the insurance company
After signing a contract for us to operate (attached) as the general contractor and completing all but two days of work *** kicked us off the job, refused to speak with us and now wants to renege on our agreement and have another contract written so that she can settle the claim herselfThis has placed us in an awkward position being unable to complete the job and settle the claimWe were to submit a final invoice to the insurance company upon completion
On 4/3/XXXX X:XX PM, *** *** wrote:
***,
We would like to have you and your crews finish the work on our house if you can address the following information;
Please submit in writing (or by email) the amount your billing for the following jobs:
aRoof
bGutters and down spouts
cSiding
The reason we are asking for this is because you tore up the original contract, and we no longer have a contract for you to do the work
There are two areas that we would like you to address
aIn the attachment #we would like you to look at the lines of the house siding where it meets the garage roofThe lines are crooked and we would like them to look professionally finished
bIn attachment #the swamp cooler had a skirt around the base (the same color as the cooler) that was removed during the roof instillation and we would like to have it put back on the cooler
*** ***
4/4/XXXX X:XX PM *** *** Wrote
Dear *** and ***,
I sent the earlier e-mail this morning before reading yours from last night
Here is my response to the information you requested in your e-mail from last night:
Please submit in writing (or by email) the amount your billing for the following jobs:
aRoof
bGutters and down spouts
cSiding
The reason we are asking for this is because you tore up the original contract, and we no longer have a contract for you to do the work
1) We entered into the contracts you, *** and I all signed on Dec 9th, for us to complete all trades minus the shed and to receive all and any related payments the insurance company is payingCopies enclosedWe went forward with the work based on these agreements
Here is a breakdown of what the insurance has allowed for your roofing, gutters and siding (once completed or days work):
$Total Recoverable Cash Value for the siding, roof and gutters from *** Insurance, (including depreciation) (excluding shed)
$Permits
$Your Deductible
= $Total Project Costs
- $Paid
= $Balance billable on completion (not including O&P which is awarded to the general contractor for overseeing the subs hired)
We will know if *** is willing to pay $Overhead and Profit once we submit the final invoice to settle the claim for the completed projectsThe General Contractor has to request thisIt is not always paid
There are two areas that we would like you to address
aIn the attachment #we would like you to look at the lines of the house siding where it meets the garage roofThe lines are crooked and we would like them to look professionally finished
a) We did not do the siding on this wall in your picture and thus are not responsible for it
Carefree Exteriors re-shingled your roof as specified by the insurance, you and *** (color and type) Owens Corning Duration year dimensional asphalt shingles with all accessories as per building department codeThe roof was inspected by an Aurora Building Department Code Enforcement Officer and was "Approved"
What you are seeing is structural roof slopping toward the garage, not siding misalignment or shingle installation errorIt is structurally sloppedThis occurs after a long period of timeI can look at it to see if we can do anything to make it look better, though it would only be cosmetic
You can register for your shingle material warranty at: 1.800.***
bIn attachment #the swamp cooler had a skirt around the base (the same color as the cooler) that was removed during the roof instillation and we would like to have it put back on the cooler
b) ***, my roofer, came by at your request before any work was started, to help you and *** find a leak you had coming down through the kitchen ceiling, on the first floor, and into bucketsWe inspected the roof from your attic and discovered sheet metal and nails with ICE on them in your attic, however, determined that the water was coming from the upstairs bathroom tub area and recommended *** re-calk around the faucets in the tubI mention this because the skirting around the swamp cooler could potentially cause ice damming on your roof and cannot be seen, however, we will cover it at your request
We would like to complete the siding, invoice and settle the claim with *** for the unpaid balance of any O&P and be paid as per our agreementPlease let me know how you would like to proceed
I am happy to meet with you and *** to look at the project and if you would like to negotiate the completion and final payment
Sincerely yours,
*** ***
Carefree Exteriors
***@CarefreeExteriors.com
Office
*** Cell
Fax
4/6/XXXX X:XX PM *** Wrote
***
Understanding that you and *** have had some tough going and in consideration of all things I am willing to make this offer
We finish the siding, you pay and when we are done
Please let me know as soon as you can so we can get your siding back on the schedule and finish your house
4/7/XXXX XX:XX PM *** Wrote
*** and ***,
Here is the breakdown for you:
Roofing paid
Gutters paid
Siding
Permits I forgot to add this
Total
Paid
Balance on completion or after receiving any monies you can get from the insurance company on completionRCV estimated plus O&P of if awarded
Hope this helps
Thank you,
*** ***
Carefree Exteriors
***@CarefreeExteriors.com
Office
*** Cell
Fax
4/8/XXXX XX:XX AM *** Wrote
We have been receiving your emails
We will get back to you soon
Thanks,
4/8/XXXX XX:XX AM *** Wrote
Thank you ***I'm willing to help any way I can
***
4/12/XXXX X:XX PM *** Wrote
***
I owe creditors and installers for work and materials on your homePlease let me know, as soon as you know, what you and *** have decided to do
Thank you,
***
4/21/XXXX X:XX AM *** Wrote
Hi ***
Hope all is well with you and that *** is doing better
Tomorrow will be two weeks without hearing from youPlease let me know when I can expect a decision how you would like to move forward to resolve this matter
Thank you,
***
4/22/XXXX X:XX PM *** Wrote
***,
I apologize for taking so much time to respond*** is doing better
It would be most convenient for all of us for you to finish the work on our house
We need a statement from you that the roof, vents, felt, gutters and downspouts are finished and paid in full
We can do the siding work with you for if you can supply a contract showing what will be done for all of the siding (will the fanfold be completely removed and replaced or not, vents to be replaced, fireplace side, garage door wrap, window wraps, and fascia ect....)
As per previous conversation by email your responses are in Orange
There are two areas that we would like you to address
aIn the attachment #we would like you to look at the lines of the house siding where it meets the garage roofThe lines are crooked and we would like them to look professionally finished
a) We did not do the siding on this wall in your picture and thus are not responsible for it
Carefree Exteriors re-shingled your roof as specified by the insurance, you and *** (color and type) Owens Corning Duration year dimensional asphalt shingles with all accessories as per building department codeThe roof was inspected by an Aurora Building Department Code Enforcement Officer and was "Approved"
What you are seeing is structural roof slopping toward the garage, not siding misalignment or shingle installation errorIt is structurally sloppedThis occurs after a long period of timeI can look at it to see if we can do anything to make it look better, though it would only be cosmeticAs I drive up to my house that imperfection makes me cringe since it looks very unprofessionalI understand it is cosmetic but I would like it to look as good as it was before the roof was re-done
You can register for your shingle material warranty at: 1.800.***
bIn attachment #the swamp cooler had a skirt around the base (the same color as the cooler) that was removed during the roof instillation and we would like to have it put back on the cooler
b) ***, my roofer, came by at your request before any work was started, to help you and *** find a leak you had coming down through the kitchen ceiling, on the first floor, and into bucketsWe inspected the roof from your attic and discovered sheet metal and nails with ICE on them in your attic, however, determined that the water was coming from the upstairs bathroom tub area and recommended *** re-calk around the faucets in the tubI mention this because the skirting around the swamp cooler could potentially cause ice damming on your roof and cannot be seen, however, we will cover it at your request*** saw the cover attached and in place before the roofers removed the cover
We would like to complete the siding, invoice and settle the claim with *** for the unpaid balance of any O&P and be paid as per our agreementPlease let me know how you would like to proceed
I am happy to meet with you and *** to look at the project and if you would like to negotiate the completion and final payment
*** and ***
4/22/XXXX X:XX PM *** Wrote
***
Glad to hear *** is doing betterLet me think this over and get back to you within a day or two
Thank you,
***
5/2/XXXX X:XX PM *** Wrote
***,
I don't know how to make it any more clear
We need a contract showing our cost, not one with an asterisk for a total cost
As soon as we get that we can finish thisWe have asked for a contract showing our cost, not one with an asterisk for a total cost several times
You are saying that you would be happy to work with us yet you are not providing a contract showing our cost, not one with an asterisk for a total cost
We have asked the Revdex.com to contact you to see if they can make it clear that we need a contract showing our cost, not one with an asterisk for a total cost
We have also contacted *** and you are no longer authorized to talk to them on our behalf due to failure to provide a contract showing our cost not, one with an asterisk for a total costI am hoping that we can finish this soon but the holdup is the fact that we have asked several times for a contract showing our cost, not one with an asterisk for a total cost As far as taking whatever steps to protect your interest all you have to do is provide a contract showing our cost, not one with an asterisk for a total costI have no idea on how to make it clear as what we are asking for you to finish this
*** and ***
Again, please submit/provide contract showing our cost, not one with an asterisk for a total cost
5/5/XXXX X:XX PM *** Wrote
***,
I will give you your new contract once you pay the balance of for the siding completed to date
***
5/5/XXXX X:XX PM *** Wrote
***,
Simple enoughThat is all we have been asking forWe will hand over the check when we meet to sign the new contract
5/5/XXXX X:XX PM *** Wrote
I have an appointment tomorrow at otherwise I'm open
When is good for you?
5/7/XXXX X:XX AM *** Wrote
***
I made this offer for a speedy resolution not as an open ended offerWhen can we meet?
***
Included are all e-mail communication as of today 9:pmPlease find attached agreements
Thank you for any assistance you can provide in resolving this matter
Yours truly,
*** ***
Carefree Exteriors
***@CarefreeExteriors.com
Office
*** Cell
Initial Consumer Rebuttal /* *** ** *** */
(The consumer indicated he/she DID NOT accept the response from the business.)
Per above comment of "She told me that her husband had lost his job." What is being left out is the fact that *** was informed on that call that her husband was admitted into ICU and that several doctors were very concerned since things were not going well with him and that she did not have the time to go over things at that time due to being at her husband's side during thisEither point does not matter for this disputeThis is only being added since *** included only half of the conversationOn that note we will go over the issues at hand
First and foremost, we have NO issues with the final bill for work being doneWe cannot express this enoughThe issue is the request for the itemized breakdown to send in to insurance that has been continually refused
*** is mentioned numerous times since we have had multiple calls with them over thisThey have been trying to help us resolve this and we have had at least of their agents that we have been talking with had let us know that they would call *** on our behalfI know that all calls in and out of them are recorded and since we are the customer of them we should be able to get transcripts of the calls if needed to back up the statements that we are making
On that note, one of the conversations I had with them I was asked why we don't just fire himI replied that since he was already done with of the jobs I would rather just let him finish it
This can also be seen in the above emails to *** that we like to have his crews finish the work
As we were nearing the completion of all the work with *** still refusing the request for the itemized bill we informed him that we were still in contact with *** and that we have terminated his right to act on our behalfWith this we also informed him that we have contacted the Revdex.com for help getting an itemized bill as shown in the above email in his response
We were still being ignored on this request even after the Revdex.com contacted him on thisOnce we finally fired him as asked why we haven't done by *** does he respond here with the Revdex.com yet still will not provide an itemized bill
As far as renege on the contract, see his above email that states "Balance on completion or after receiving any monies you can get from the insurance company on completionRCV estimated plus O&P of if awarded." Reading the part that says "any monies you can get from the insurance company" emphasis on "can get"Well, for that part we would need the breakdown of the work done
On our initial meeting for the job with *** he was given the itemized breakdown paperwork that *** sent to us as he requested so that he can see what work was to be performed and costThis breakdown was sent with the insurance claim packet that had the checkThe document titled "Insurance Claim.pdf" that *** submitted to you (the Revdex.com) is in the same itemized breakdown being referred to that he was given before start of workAll references to this itemized breakdown are in this document that we, *** and *** have*** had let us know at this time that if the insurance company sent the money it had to be fixed by law or it would be insurance fraudWe understood that and let him do the siding, roof and gutters per itemized breakdown given to him at that time
On that note, the one wall of siding (left wall) that has been done and paid for at this time by *** did not have the fanfold removed and replaced that *** paid him for per attached documentThis is part of the reason we need it itemized for insuranceAt this point in time and due to all the refusals to give us an itemized breakdown of materials and work done we will let *** Handle this part of the completed work
Attached is a copy of the original contractThis contract is the one that was mailed in to the bank as our mortgage company requires having the funds (check cashed) for work to startThese funds are in a separate account to be used for these repairs only
All the following numbers are "Actual Cash Value" per insurance itemized breakdown that *** paid to usAll money spent above this (recoverable depreciation) needs to be itemized to submit for recoverable depreciation per ***
*** paid out $14,for work to be doneAs you can see we are being asked to pay $which is not the problemThe bill for all work will be paid as legally required from both our Mortgage Company and ***'s requirementsWith the work being completed we need an itemized breakdown due to the following reasons so that we can submit to insuranceAs we were told by *** with this contract they don't know if we just paid the $listed for all work or $25,for itHere lies the reason we need and have requested several times an itemized breakdownIt has nothing to do with the final cost, just the requested breakdown for insurance submission
From the $14,we have the following items that *** is not doing
Shed $
Window screens $
Garage door wrap $
Deck $
Total amount that *** is not doing = $(see attachment)
All of these figures are from the itemized breakdown that was sent to us and was given to *** as he requested
The siding on chimney- Cost is part of siding totalWe asked if this was being done several times since it isn't listed on the contractWe never received a response either way as to if it was being done or not
As you can see the $14,- $(items *** is not doing) = $
With that said after paying *** $for the roof, gutters and siding of the $we would be left with $
From this we have $2167.81(items we are doing not ***) - $834.29(left after paying ***) = $
This is shortage of $which is unaccounted forThis is the reason we keep asking for an itemized breakdown of all work and cost for submission to *** which is not being given as requested
This is money that insurance sent for repairs we are shortIn *** own words "these items have to be fixed by law or it would be insurance fraud"We contacted *** about this shortage to see how to handle this so that we would not break the law on this
*** explained to us that anything above the actual cash value in the itemized breakdown we needed to submit an itemized breakdown for repairs done with cost of them to recover the difference which is recoverable depreciationAccording to *** the amount of $appears as if we are paying the recoverable depreciation in the amount of $up frontWith that, since we are paying the recoverable depreciation of $up front we need to submit the itemized breakdown paperwork for us to be reimbursed the $of depreciation paid up frontBoth contracts are on file which are the original sent in to have the funds released to start repairs and the current one which has an asterisk "*" for a total cost which is unacceptable to recover the cost difference per *** and that we could not submit the cashed check records for this
With that said we told *** that we had authorized *** to deal with them since we were told (per above email ) "We will know if *** is willing to pay $Overhead and Profit once we submit the final invoice to settle the claim for the completed projectsThe General Contractor has to request this" We have been told several times by *** and that he has to submit the paperwork since the general contractor is the only one that can submit this*** informed us that this statement is and we are their customer and not him and we can submit any and all documentation for the work done on our behalf and on his behalf* is questioning as to why the additional $of Overhead and Profit is being stated to us since Overhead and Profit are paid up frontWith that, you can see in the itemized breakdown that the Overhead, Profit and Taxes have been paid up front with the following numbers
Overhead at 10% for
Profit at 10% for $
Material Sales Tax at 8% for for a combined total of $See attached document
To resolve this we needed an itemized breakdown of the work being done to get the money from insurance to cover the shortageWe have been unable to get this due to the * for a total which is not acceptable for insurance and there is also the question of why the discrepancy between submitted contract that was sent in for release of funds and this one
We are having a hard time trying to get everything done without the itemized bill
I cannot express it enough that all we are asking for is an itemized bill to submit to ***We have no idea o
Final Business Response /* *** *** *** */
***, you are asking us to forget the contract we have with you to settle the claim and to now give you an itemized breakdown for you to settle the claimNo problem
Again, please submit/provide contract showing our cost, not one with an asterisk for a total cost
5/5/6:PM *** Wrote
***,
I will give you your new contract once you pay the balance of for the siding completed to date
***
5/5/7:PM *** Wrote
***,
Simple enoughThat is all we have been asking forWe will hand over the check when we meet to sign the new contract
5/5/7:PM *** Wrote
I have an appointment tomorrow at otherwise I'm open
When is good for you?