***,After reviewing the customer’s claim and the pictures that were submitted originally, we have determined that the damage to the arms was due to wind. We have done extensive testing on this awning and can make these determinations by which arm channel is damaged and the extent of
the damage. Please let me know if you have any further questions. *** ***
*** *** ***
Complaint: [redacted]
I am rejecting this response because:When this incident happens there was no wind at all. It happens during retraction.
Sincerely,
[redacted]
***,After reviewing the customer’s claim and the pictures that were submitted originally, we have determined that the damage to the arms was due to wind. We have done extensive testing on this awning and can make these determinations by which arm channel is damaged and the extent of
the damage. Please let me know if you have any further questions. *** ***
*** *** ***
Complaint: [redacted]
I am rejecting this response because:When this incident happens there was no wind at all. It happens during retraction.
Sincerely,
[redacted]