CareGard Warranty Services

My car needs an engine 9 months into owning it. I purchased an extended warranty through this company. They are denying it and making up every excuse as to why it’s not covered. The customer service reps are completely rude and utterly disrespectful. Never have I ever wanted a company to go under as bad as I do this one. What a major scam.

Dealing with Caregard for my gap insurance has been the WORST experience of my lifeThe customer service is horrendous! They don't inform you of what to expect with filing your claim, theres no follow up, you don't get assigned a representative to assist you throughout the process, and everytime you do speak to someone they tell you it'll be processed in 2-weeks! Now my credits in jeopardy because paperworks sitting on someones deskFirst and last time I EVER use this companyThey dont deserve any stars

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

My son and I purchased a [redacted] extended warranty through [redacted] Chevrolet in [redacted] when we purchased a new Chevrolet Colorado The exhaust manifold cracked and had to be replaced In the process of replacing the exhaust manifold, bolts were snapped off by the Dealership mechanic (ASCI Certified?) The broken bolts had to be drilled out to be removed from the cylinder head [redacted] stated that they did not cover bolts, nuts or fasteners [redacted] made my son pay $to drill the bolts out and $for the cost of new bolts This was warranty work, done at the Chevrolet Dealership where the vehicle was purchased [redacted] states that it covers the manifold and the labor to replace the manifold, however refuses to cover the cost of removing bolts that were broken in the process In my opinion this is part of THE LABOR in replacing THAT MANIFOLD

We are in receipt of your correspondence of December 20, regarding [redacted] ***'s complaintI have researched our claim file and would like to respond to that complaint [redacted] took his vehicle to [redacted] Chevrolet on 12/04/with a rough idle and an "service engine soon" light onThe dealer diagnosed the failure to be a cracked exhaust manifoldThey reported that there were no broken boltsWe approved the claim in the amount of $to replace the manifoldApparently as [redacted] states in his complaint, the technician broke two of the bolts when he was removing the manifold [redacted] ***'s contract specifically states that there is no coverage for nuts, bolts or fastenersFor your information, this is the second claim that has been paid on his contract11/15/we paid $to replace the timing chain on his vehiclePlease contact me if you have any further questions.Sincerely yours, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Regards, [redacted]

This company gave me the run around for months I'm the owner of Grand Auto Sales LLC and when the customer brought in the car the car was under warranty The problem the customer had was a cracked sleeve in the engine block, the head was warped, the deck of the block was warped, and the head gasket was blown, which means the engine was unrepairable and needed to be replaced I had a manager call the warranty company to confirm this and get approval to start the work After the work was completed and it was time to get paid, the warranty company came up with excuse after excuse to not pay us I spent $1500+ just on parts and labor to get the job done and charged them a fair price of $(taxes included) After months of phone calls and dealing with adjustors coming out to my shop, I tried to settle with the actual vice president of the company for just $(which will basically just cover my own costs) They refused, the company was very rude and unaccommodating, I t