Caregiverlist, Inc.

Initial Business Response /* (1000, 5, 2015/05/08) */
Contact Name and Title: *** *** CFO
Contact Phone: XXXX-XXX-XXXX
Contact Email: ***@caregiverlist.com
Hi, This company did call about their account and the account manager thought they wanted to renew their subscription and did this
for themThey then called to say they actually had wanted to cancelCaregiverlist then refunded the charge on May 4th and the Refund Receipt for $refunded was emailed to them as verificationIt can take a few days, as always, for the refund to reach their credit card but documentation was providedIt was a simple misunderstanding by the account manager and we did speak them both via telephone and email to confirm all was fixedThanks, *** *** (please see refund receipt sent to ***); From *** ***:
Hey ***,
Below you will see the transaction receipt for the monthlyLet me know if you need anything else
-***
Caregiverlist, Inc
Transaction Type:
REFUND
Transaction Date:
2015-05-11:30:
Account Holder:
*** ***
Company Name:
Status:
Approved
Account Number:
***
Amount:
Street Address:
** *** ** *** ***
Apt/ Suite:
City, State Zip:
*** ** XXXXX
Phone:
XXXXXXXXXX
Email:
***@tributehomecare.com
Payment Type:
VISA
Transaction ID:
XXXXXXXXXXXX
Invoice ID:
XXXXXXXXXXXX
Authorization Code:
XXXXXX

Initial Business Response /* (1000, 5, 2015/06/18) */
Contact Name and Title: [redacted], Manager
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@caregiverlist.com
Caregiverlist very clearly provides state training guidelines and the Caregiver Training does meet the qualifications for...

private duty home caregivers in the state of Arizona (Legislation does not require formal training in AZ at this time and this is the basic training desired by the industry). However, perhaps this person is confused and was looking for [redacted] caregiver training which is different in Arizona. Caregiverlist does not provide at this time AZ MEDICAID Training and thus provides no information on [redacted] training and it would be clear that this is not one of the options at this time. We also clearly say:
No refunds will be provided.
As we have learned some unsavory individuals will always try to get a free refund, we clearly state "no refunds".
Visit this page to see we say "No refunds"
http://www.caregiverlist.com/SeniorCaregiverTraining.aspx Our credit card processing company advised us to do this.
In addition, this person is welcome to call our office and we are happy to assist them with a refund if they feel they were confused, even though we do not have to do this. Phone XXX-XXX-XXXX. He never emailed or called us with his issue. Thank you.