Carena Motors Company

The Van was sold with a 3 month 3000 mile warranty on the engine and transmission only. The fuel pump is not covered by our warranty, however it was covered by an extended warranty from Chevy. But because the customer's mechanic was not aware of the warranty extension and proceeded to replace the...

pump, the Chevy warranty is now void. If his Mechanic does not have the service bulletin detailing what needs to be done to properly repair the problem we will be glad to provide it.

Initial Business Response /* (1000, 5, 2016/01/20) */
Contact Name and Title: Luigi D[redacted]
Contact Phone: 330-425-4000
Contact Email: [redacted]
We did promise to replace the right mirror with a used one. We scoured the country daily, but all were damaged. We did communicate...

routinely with her to let her know that we had not forgotten about our promise. She has been very patient, and finally we found one and sent it to her. We apologize for the length it took.
Initial Consumer Rebuttal /* (2000, 7, 2016/02/01) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I did recieve a used replacement mirror for my vehicle one week after the complaint was officially filed.