Carewell Urgent Care Centers of MA, P.C

Regarding Complaint #[redacted]We did not receive the complaint until last week as it was sent to our Framingham office by mail.Upon investigation of this complaint, we found the consumer to be correct after we had obtained documentation from Brian Stone at Walker Home School. Therefore we issued a...

refund for $369.00 on 6/21/16 check #[redacted] to Emaline Surgenor at the address we had on file. Furthermore, we ask that the consumer allow 7-10 business days to receive the check. If the check is not received within that time frame, please call [redacted] at CareWell's corporate office. My phone number is [redacted] We apologize for the inconvenience in this matter.

Our Billing Manager, Tafphane LeGrande, spoke with [redacted]’s father, [redacted], on 1/11/16 and explained that the $216.88 charged to [redacted]’s credit card was in fact the insurance deductible. She informed him that this is nothing that Carewell Urgent Care has done fraudulent, it is what his insurance company told us to bill him.  A copy of the EOB (Explanation of Benefits) was mailed on 1/11/16.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
Again , Carewell never sent any info . to the insurer , nor did they send any info/ bill or any statement regarding this transaction . [redacted] has no information regarding this transaction . [redacted] never communicated to Carewell  at any time regarding this transaction . There is no deductible on this medical policy . At the very most a copayment could have been paid of 20.00 . All medical visits are fully covered . The Carewell statement that [redacted] told them to charge [redacted] is utterly fraudulent and reckless . Carewell's continued fraudulent actions are evident in their actions and continued investigations against them . A full refund is all that will be accepted in this matter . As a reminder , The Massachusetts State Attorney General's office has been notified of these events and will be conducting their own investigation . 
Regards,
[redacted]