Initial Business Response /* (1000, 5, 2014/09/11) */
Contact Name and Title: [redacted] COO
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@inlandgroup.com
Since the date of this complaint, our property manager has informed me that in incident report was logged and the issue was...
referred to the insurance company. The claims adjuster, [redacted] has contacted the claimant and details of the settlement are being handled between the two of them. The pothole that caused the damage to her vehicle has since been repaired.
Initial Business Response /* (1000, 5, 2014/09/11) */
Contact Name and Title: [redacted] COO
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@inlandgroup.com
Since the date of this complaint, our property manager has informed me that in incident report was logged and the issue...
was referred to the insurance company. The claims adjuster, [redacted] has contacted the claimant and details of the settlement are being handled between the two of them. The pothole that caused the damage to her vehicle has since been repaired.
Dear Ms. [redacted],
"Arial","sans-serif";">
We have reviewed your Revdex.com complaint and have addressed it with the appropriate parties. We do have criteria in place for our applicant screening process. It’s my understanding that you have a copy of this now but if you would like me to mail or email one to you, I would be happy to do so.
We use [redacted]n/Credit Retriever for credit, criminal, and eviction screening. This company uses a screening model versus what used to be the “traditional” FICO credit score only. According to this screening model, your application was declined. The following is the phone number where you can contact [redacted]n to dispute your credit history.
[redacted]
Consumer Solutions
P.O. Box 2000[redacted]
([redacted]
I have confirmed with our Accounting Department that the full amount of $225.00 has been credited back to your card.
We apologize for any confusion or misunderstanding.
Sincerely,
[redacted]
Assistant Vice President
Inland Residential Real Estate Services, LLC
Initial Business Response /* (1000, 5, 2015/07/30) */*July 29, 2015**To Whom It May Concern:**Re: Case # [redacted]We have looked into the above referenced complaint from Mr.[redacted] and have found that proper procedure was followed by Inland...
Residential for Mr. [redacted] move out inspection from Steeplechase Apartments.**The Community Manager and Service Manager inspected the apartment home after the resident moved out. Upon inspection, there was a strong pet odor in the apartment home emanating from the carpet. The Community Manager reached out to me to request approval for replacement.**Due to the strong odor, the carpeting will need to be replaced. The total cost for the carpet replacement is $994.24. In addition to the carpet replacement, we have also sealed the floors ($150.00) as a precaution that the odors do not arise again. Mr.[redacted] will be charged a pro-rated carpet charge of $639.36 due to the pet damage caused by his cats.**In a final spirit of cooperation, we will not charge Mr.[redacted] for sealing the floors ($150.00). Mr. [redacted] final utilities will post and he will be charged the pro-rated carpet replacement charge of $639.36. **Sincerely,[redacted]Regional Manager*Inland Residential Real Estate Services LLC [redacted] XXXXX www.inlandgroup.com*Office Phone: [redacted]Email: [redacted]Initial Consumer Rebuttal /* (3000, 12, 2015/08/28) */*As of today, 8/27, more than 30 days after move out, no information or remainder of deposit has been sent to me from Steeplechase at Parkview Apartments. I know that the billing for carpet couldn't have come to an even number equaling my damage deposit amount. I have submitted a formal written request to Steeplechase at Parkview for information regarding my deposit (detailed rundown of charges, remainder of deposit, carpet company order form, etc.) and will be looking for this information in the coming days.**Final Business Response /* (4000, 14, 2015/09/02) */*September 2, 2015[redacted]Re: Revdex.com Case # [redacted]To Whom It [redacted] Concern:**On August 21, a notice was mailed to Mr.[redacted] as shown in the attached file. Also enclosed with that notice was a move out inspection form which detailed the charges on his rental account. All of the documentation is attached to the file as requested. **We hope that this will help to clarify any confusion. However, if there are any further questions, feel free to reach out to me on my direct line: XXX-XXX-XXXX.**Sincerely,[redacted]Regional Manager*
This response was also filed with Indianapolis Revdex.com.
December 9, 2016
[redacted]
[redacted] Avenue
Indianapolis, Indiana 46205
Dear Ms. [redacted],
We sincerely apologize for any inconvenience...
that was caused with your application for [redacted] Apartments at the Crossing. We understand how frustrating situations like these can be. Our goal is to always provide our customers with the best service possible and hope that the following actions will resolve this issue.
Your account has been researched and we have found that the $300.00 in question was in fact credited to our account. Because of this, we will be mailing a check for this amount back to you. The file that was submitted to the collection agency was recalled and will not be reported to any of the credit bureaus.
If you have any other questions or concerns, please contact me on my direct line at [redacted].
Sincerely,
[redacted]
Assistant Vice President
Inland Residential Real Estate Services, LLC
Initial Business Response /* (1000, 7, 2014/04/22) */
Upon my investigation of Ms. [redacted] complaint regarding a heater in her rented space that broke down several times during the past year, she is absolutely correct in her assessment that the heater was old and should have been replaced. In...
fact, on one of the invoices, the comment from the repairman said, "Unit is very old and should be replaced." This was one of the bills that Ms. ** was asked to pay because repairs to a tenant's heater is the responsibility of the tenant. However, more heater breakdowns occurred, and more repair bills ensued. The conclusion is that Ms. [redacted] heater will be replaced with a new one and all past repair bills are the landlord's responsibility. Ms. ** does not have to pay for any past heater repairs. However, Ms. ** is obligated per her lease to purchase a maintenance contract and renew the contract annually to make sure the new heater will be serviced regularly. I understand that Ms. ** and Ms. [redacted] Regional Property Manager of Inland Commercial Property Management, Inc. are meeting the week of April 28, 2014 to make arrangements for the installation of the new heater and discuss the assessment of additional electric maintenance provided by the landlord so that Ms. [redacted] nail business can proceed without incident. Inland Commericial Property Management apologizes to Ms. ** for taking so long to correct her unfortunate situation.
Initial Consumer Rebuttal /* (2000, 9, 2014/04/29) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Initial Business Response /* (1000, 5, 2014/09/11) */
Contact Name and Title: [redacted] COO
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@inlandgroup.com
Since the date of this complaint, our property manager has informed me that in incident report was logged and the issue was...
referred to the insurance company. The claims adjuster, [redacted] has contacted the claimant and details of the settlement are being handled between the two of them. The pothole that caused the damage to her vehicle has since been repaired.
Initial Business Response /* (1000, 5, 2014/09/11) */
Contact Name and Title: [redacted] COO
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@inlandgroup.com
Since the date of this complaint, our property manager has informed me that in incident report was logged and the issue...
was referred to the insurance company. The claims adjuster, [redacted] has contacted the claimant and details of the settlement are being handled between the two of them. The pothole that caused the damage to her vehicle has since been repaired.
Dear Ms. [redacted],
"Arial","sans-serif";">
We have reviewed your Revdex.com complaint and have addressed it with the appropriate parties. We do have criteria in place for our applicant screening process. It’s my understanding that you have a copy of this now but if you would like me to mail or email one to you, I would be happy to do so.
We use [redacted]n/Credit Retriever for credit, criminal, and eviction screening. This company uses a screening model versus what used to be the “traditional” FICO credit score only. According to this screening model, your application was declined. The following is the phone number where you can contact [redacted]n to dispute your credit history.
[redacted]
Consumer Solutions
P.O. Box 2000[redacted]
([redacted]
I have confirmed with our Accounting Department that the full amount of $225.00 has been credited back to your card.
We apologize for any confusion or misunderstanding.
Sincerely,
[redacted]
Assistant Vice President
Inland Residential Real Estate Services, LLC
Initial Business Response /* (1000, 5, 2015/07/30) */*July 29, 2015**To Whom It May Concern:**Re: Case # [redacted]We have looked into the above referenced complaint from Mr.[redacted] and have found that proper procedure was followed by Inland...
Residential for Mr. [redacted] move out inspection from Steeplechase Apartments.**The Community Manager and Service Manager inspected the apartment home after the resident moved out. Upon inspection, there was a strong pet odor in the apartment home emanating from the carpet. The Community Manager reached out to me to request approval for replacement.**Due to the strong odor, the carpeting will need to be replaced. The total cost for the carpet replacement is $994.24. In addition to the carpet replacement, we have also sealed the floors ($150.00) as a precaution that the odors do not arise again. Mr.[redacted] will be charged a pro-rated carpet charge of $639.36 due to the pet damage caused by his cats.**In a final spirit of cooperation, we will not charge Mr.[redacted] for sealing the floors ($150.00). Mr. [redacted] final utilities will post and he will be charged the pro-rated carpet replacement charge of $639.36. **Sincerely,[redacted]Regional Manager*Inland Residential Real Estate Services LLC [redacted] XXXXX www.inlandgroup.com*Office Phone: [redacted]Email: [redacted]Initial Consumer Rebuttal /* (3000, 12, 2015/08/28) */*As of today, 8/27, more than 30 days after move out, no information or remainder of deposit has been sent to me from Steeplechase at Parkview Apartments. I know that the billing for carpet couldn't have come to an even number equaling my damage deposit amount. I have submitted a formal written request to Steeplechase at Parkview for information regarding my deposit (detailed rundown of charges, remainder of deposit, carpet company order form, etc.) and will be looking for this information in the coming days.**Final Business Response /* (4000, 14, 2015/09/02) */*September 2, 2015[redacted]Re: Revdex.com Case # [redacted]To Whom It [redacted] Concern:**On August 21, a notice was mailed to Mr.[redacted] as shown in the attached file. Also enclosed with that notice was a move out inspection form which detailed the charges on his rental account. All of the documentation is attached to the file as requested. **We hope that this will help to clarify any confusion. However, if there are any further questions, feel free to reach out to me on my direct line: XXX-XXX-XXXX.**Sincerely,[redacted]Regional Manager*
This response was also filed with Indianapolis Revdex.com.
December 9, 2016
[redacted]
[redacted] Avenue
Indianapolis, Indiana 46205
Dear Ms. [redacted],
We sincerely apologize for any inconvenience...
that was caused with your application for [redacted] Apartments at the Crossing. We understand how frustrating situations like these can be. Our goal is to always provide our customers with the best service possible and hope that the following actions will resolve this issue.
Your account has been researched and we have found that the $300.00 in question was in fact credited to our account. Because of this, we will be mailing a check for this amount back to you. The file that was submitted to the collection agency was recalled and will not be reported to any of the credit bureaus.
If you have any other questions or concerns, please contact me on my direct line at [redacted].
Sincerely,
[redacted]
Assistant Vice President
Inland Residential Real Estate Services, LLC
Initial Business Response /* (1000, 7, 2014/04/22) */
Upon my investigation of Ms. [redacted] complaint regarding a heater in her rented space that broke down several times during the past year, she is absolutely correct in her assessment that the heater was old and should have been replaced. In...
fact, on one of the invoices, the comment from the repairman said, "Unit is very old and should be replaced." This was one of the bills that Ms. ** was asked to pay because repairs to a tenant's heater is the responsibility of the tenant. However, more heater breakdowns occurred, and more repair bills ensued. The conclusion is that Ms. [redacted] heater will be replaced with a new one and all past repair bills are the landlord's responsibility. Ms. ** does not have to pay for any past heater repairs. However, Ms. ** is obligated per her lease to purchase a maintenance contract and renew the contract annually to make sure the new heater will be serviced regularly. I understand that Ms. ** and Ms. [redacted] Regional Property Manager of Inland Commercial Property Management, Inc. are meeting the week of April 28, 2014 to make arrangements for the installation of the new heater and discuss the assessment of additional electric maintenance provided by the landlord so that Ms. [redacted] nail business can proceed without incident. Inland Commericial Property Management apologizes to Ms. ** for taking so long to correct her unfortunate situation.
Initial Consumer Rebuttal /* (2000, 9, 2014/04/29) */
(The consumer indicated he/she ACCEPTED the response from the business.)