Cargill Chevrolet

HORRIBLE experience. Taken advantage of every step of the way.

1. Unnecessarily damaged my credit score without my permission (FIVE hard inquiries)

2. Hid thousands of dollars worth of bumper damage and refused to do anything about it once it was discovered.

3. Lied (possibly unknowingly) that the vehicle had a feature that it did not (lane departure warning), but once it was brought to their attention, they ignored me and didn’t do anything about it. Not even an apology for providing misinformation.

4. Charged a HIDDEN $600 documentation fee! Never informed of it, and it wasn’t included in the purchase price. Basically a shady tactic to increase profit. REFUSED to refund.

5. Failed to refund the $500 test drive fee until I notified them for a second time, even though they had told me the specific day that they were going to refund it (and didn’t).

6. Paid $900 for 10 full details and they only did the exterior when I brought it down the first time. When I brought it to their attention, all I got was a “sorry.”

7. AVOID the salesman named JON JACKEL. He does not care about the customer. He pretends to care about your needs, then completely flip flops once he has sold you the vehicle. SHADY SALESMAN.

I love the car itself, but this poor experience has made me bitter to it and it’s become very difficult to enjoy it. Every time I drive the vehicle, all I can think about is how I was taken advantage of. BUYER BEWARE!

On June 17, 2013 we purchased a used 2010 Chevy Impala from Cargill Auto Wholesale Center. Prior to the purchase we were given an [redacted] printed report stating there were no reported accidents involving the vehicle, and were told that Cargill mechanics had inspected the vehicle. When the vehicle was due for an oil change we brought it to our mechanic, and were quite surprised when our mechanic asked if we knew the vehicle had been in a rear end accident that had been repaired. If our mechanic could clearly tell the vehicle had been in an accident, then Cargill's mechanics would have known the vehicle had been in an accident. We feel Cargill should have told us this before we agreed to purchase the vehicle. Our mechanic told us the damage didn't create a safety issue, but regardless, we feel Cargill withheld information that could have influenced our decision to purchase. I called the sales manager to let him know we were upset and that they should have been upfront, and he said they would let the service department know they should have informed the sales department. He also offered a free auto butler polish service which we have not received, even after we called a second time. In the future I will ask for the company mechanics assurances that a used vehicle has not been in an accident.Product_Or_Service: 2010 Chevy ImpalaDesired SettlementI would like the free auto butler service for the car that was previously promised to me.Business Response I will have [redacted] call her today and give her what she was promised. I appologize for the delay. Please feel free to call me if there is any other issue.

Complaint[redacted] loss due to: a car that had structural damage that was not disclosed to me at the point of purchase as well as excessive repair costs.I bought a 2005 [redacted] on [redacted] with 70K miles on it for [redacted] from Cargill Chevrolet. 70K miles is not many miles for these luxury cars. Car was 9 years old, so I expected to have to iron out a few minor repairs. Sales person [redacted] provided me with a clearn car history on an [redacted] report. Immediately upon taking delivery of the car, the following issues were noted to Cargill: - Loose driver's seat/track broken - Driver's window switch not working - Inoperable 3rd brake light (took 4 repairs and [redacted] later at my cost) - Leaking valvecover gasket - Sway bar broken - Slipping transmission in 1st-2nd gears This car was back and forth from my home in [redacted] to Cargill numerous times as well as at my own mechanic from day 1. In the first month of ownership, this car was in my possession only 3 days and in the shop(s) 28 Days for repairs. Cargill paid for a couple of the repairs but the car still had issues they we're not willing to cover. I was completely upside down with all the repairs, trying to fix one after the other adnauseum. [redacted] 3 months into owning the car, the entire exhaust system was rotted out from the catalytic all the way back. I paid [redacted] to repair it. I was so disgusted with the whole car experience that I promptly traded it in for another car at a local dealership. When going to trade the car in, 2 dealerships pulled up a car fax report on the car and showed me on the report that the car had structural damage in 2007. The first dealership offered me [redacted] for my [redacted] trade and the second offered me [redacted] I should have been able to get [redacted] for the car had it not been for the structural damage black mark on the [redacted] I took the [redacted] trade and called it a day. This structural damage history was never disclosed to me by Cargill. I am out [redacted] in total repairs, low trade in value, time off from work. The owner of Cargill, [redacted] will NOT give me any compensation for all I lost. He also said "structural damage might actually mean something as minor as a "cracked fender" and he feels that the car is fine. "Structural damage" means frame damage, not body damage. Had I known the car had structural damage I NEVER would have bought it. I even offered to give Cargill a [redacted] waiver of compensation for use of the car for the 3 months I owned it, so I asked for $6,000 instead of [redacted] declined saying we are not at fault for anything.Desired Settlement$6,000 refund.Business Response Mrs. [redacted] purchased a ten year old vehicle that passed [redacted] inspection and pre delivery inspection by her mechanic. The vehicle was purchased "As Is", however, we still made multiple "no charge" repairs when they were brought to our attention. We only use [redacted] an [redacted] Credit company, to view a vehicles history and rely on that report. As a side, at this time [redacted] has a class action suite being brought against them for miss representing vehicles and other items. The announcement of frame damage from an auction house on its report is not accurate or reliable. This vehicle with almost 10,000 more miles on in from purchase in just over 5 weeks represents almost a years worth of driving. Its unfortunate that Mrs [redacted] was given so little for a trade value from a high volume city dealer. We pride ourselves in giving the most for trade ins, and do so every day.Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.)As stated on my odomerer disclosure when I traded the car, I only put 3,000 mikes on it. [redacted] put a typo on the mikeage when brake light was repaired. In addition, my out of pocket repair costs in the 3 months I owned it were excessively high, even for an as is car of this luxury class. A total money pit from day 1.Final Business Response This is a classic example of what happens with both car history reporting companies. Often times the information is the result of a miss announcement on an auction block or an incorrect odometer reading as a result of a fat finger input error from a service department. The former doesn't mean there is frame damage and the later doesn't mean there is an odometer discrepancy (which will likely now show with one of the two companies). Also, from my experience, older luxury brand cars are extremely expensive to maintain and repair.

Service was initiated to correct emissions problem. Shop diagnosed and replaced item that was supposedly causing problem. Problem not fixed.I brought our truck into cargill after speaking with joe on the phone for a emission diagnose test and determination. Charge was $99. I was called by a service rep [redacted] and told they found the issue and to repair would be $200. I told him that part was replaced less than a week ago but, he was convinced it was needing to be replaced and would solve the issue. I said ok. I was on my way to pick up the vehicle and [redacted] called me and said they noticed that part had recently been replaced and there was still blockage in the fuel lines they needed to investigate further. It would be $100 an hr to investigate further. He had replaced an item that was not faulty and now wanted to replace/repair other items. I told him no and paid for something to be replaced that was not needing to be replaced but, he had convinced me that was the problem and assured me that my problem would be fixed. I now have the same issue and no money!Desired SettlementI want to know what certifications the technician who reapired my car holds. I am looking to have them refund my fee since nothing was diagnosed nor repaired. I have a truck that is not any better than when I brought it in.Business Response [redacted] my [redacted] had already stated handling this sending a letter to The Department of Consumer Protection. I am attaching the letter that was sent out below. Other than this what can we do to handle the situation? If there is anything else that I have to do please let me know. Thank you for all your help. Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.)I'm sorry but, what response did I recieve. It is a poorly put together explaination of a brand new part they replaced that did not need to be replaced.They explain a smoke test was done after the new part was replaced but, [redacted] never said a smoke test was done. He said that when they replaced the new part they noticed someone had recently touched the fuel lines and connections on top of the fuel pump. I received no print out of a smoke test nor any notation on the invoice of a smoke test being done. I also was never given the part they replaced which I told them if bad I would need to return to the auto parts store since it had been less than 1 week it had been replaced. We have a lifetime warrenty on that part and I still have the receipt. If it was no good why would I not return it for my money back?/ This is really not any solution to my problem from Cargill.

I purchased a 2005 chevy impala from cargil 4 months ago for 6,000 dollars and it died 7 codes come up on it they wont talk regarding car iam disabledSales rep was [redacted] and sales managerDesired SettlementTo make rightBusiness Response Contact Name and Title: [redacted]Contact Phone: XXX-XXX-XXXXContact Email: [redacted]@att.netI contacted Mr. [redacted] as soon as I received the complaint. He stated that he had some codes come up in his car as well as a running problem. He purchased a 2005 Impala with 143000 miles from us on 4/17/13. He purchased and signed off to buying it "as is". Over 7 years old or over 100,000 miles is the standards set by the State of Connecticut to dealers regarding used car warranties.I have opened the line of coomunication to him...He didnt contact me regarding this issue he simply opened a complaint. Final Consumer Response I, [redacted], find the company's response (Cargill Chevrolet) unsatisfactory. I spent a good amount of money on the 2005 Chevy Impala I am disabled and they are clearly out to take advantage of the disabled and I dont want another disabled or elderly person to be taken for what they have at the time. The car broke down with my wife and infant daughter in it. I live in the woods and have to bring my family to appointments, 5 miles atleast to the nearest store.Please contact salesman ([redacted] who said he would atleast try to get me a deal on fixing or trade. [redacted] also said same when he contact me. Been 3-4 days since last communication, its clear Cargill Chev enjoys playing games with the disabled. Car has 7 codes, [redacted] put machine on himself at Cargill parking lot. [redacted] he put code machine on and said not good, this was about three months after I purchased. Told me just plugs and wires and you'll be all set. and no so I called him up and he said he would talk to [redacted] and never heard back so this is by no means the first he's heard of teh car problem.all my phone calls were just about all ignored.

I have a 2013 Chevy VOLT on a lease. Cargill Chevrolet always finds time to listen to problems and offer solutions. I leased the VOLT on a "30 cars in 30 days" promotion. Whenever I've had a problem they immediately serviced it. Recently they let me know about the difference in the warranty on the modules that seem to cause most of the problems and the warranty on the drive train. I thought that the warranty was the same bumper to bumper. They have probably just saved me a lot of money in repairs. Cargill also has a "Dealer at the end of your driveway" promotion that allows you to have a car delivered for a 2-day test drive. If you don't like it they will pick it up and take it back. Now that's service!

Financial data breach in question re credit app for new vehicle purchasedHusband and I jointly purchased new vehicle at Cargill Chev on [redacted] dealership was to secure financing at lowest possible rate. We were told that TD Auto Finance had best offer, so we agreed. About 5-6 weeks after application for finance was processed, I received a letter from a different auto loan creditor, [redacted] the letter was addressed to me AND someone named "[redacted] I know no such person. Upon receipt of the letter from [redacted] (ref #XXXXXXXXXX), I immediately contacted dealership for explanation. this was on [redacted] First spoke with Finance Manager, then Sales Manager spoke with me, assuring me that he would look into the matter. The letter, in a nutshell, said that they extended a different offer from original request after reviewing the application and/or information obtained from consumer credit report(s). I wanted the dealership to explain what I felt was a breach of financial info, another customer's credit being associated with mine, AND to guarantee that this would have no impact on MY credit report. On [redacted] 2015, after several calls to the Sales Manager and providing him with address and e-mail info on multiple occasions, I finally received an e-mail that I find totally inadequate and unprofessional. The letter bears no date, no vendor address for [redacted] nor does it bear the sender's address, phone, etc. Also: In this "letter", my name ("applicant" is misspelled. It does nothing to address my deep concern for credit worthiness/privacy, nor does it include any written response from [redacted] to ensure/address the same.Desired SettlementCredit protection for 48 months (loan term)AND a guarantee that we were given the lowest interest rate for motor vehicle loan financed through dealership's [redacted] Manager, [redacted]Business Response I sent a letter to the financial institute that had information regarding error per the request of the customer.Bank stated what the content of letter was to be and I sent it in. also, bank stated that unless they purchased the contract of the customers(would have to of entered in to a contract with bank) no ties/relationship to that customer would exist.the application died after 30 days as well. I apologized for the bank error and we have taken appropriate measures to make sure that we have no issues like this on our end. I will see if bank will issue letter regarding the guarantee of credit as requested and get that information to the customer.Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.)The dealership sent document(s) to [redacted] as part of a search for interest rates. The doc(s)/request for quote erroneously and carelessly combined confidential information from 2 separate, distinct, and unrelated customers, each of whom would be financing vehicles purchased from the dealership. This was not a "bank error"; it was clearly an error made by the dealership's personnel.That [redacted] "extended a different offer from the original request after reviewing the application and/or information obtained from consumer credit report(s)"...is an alarming cause for concern.I would like to be able to trust that this error won't appear somewhere in the future with regard to my/our credit (score/history/worthiness), but I simply cannot. Every day there are information breaches that have a negative impact, causing irreparable harm - with no easy fix. I will not voluntarily increase my chances of being another victim, nor will my husband (jointly owned vehicle). We must ALL remain vigilant and protect our private information. This is why I must insist on no less than 48 months of credit identity theft protection/insurance be provided to us by Cargill Chevrolet, at no cost to us, supported by appropriate documentation, for both my husband and myself.Additionally, because I/we certainly was/were not made aware of the dealership's error until receiving the letter from [redacted] several weeks after the sale had been concluded, there is the possibility, due to the error, that we may not have been given the best possible (lowest) interest rate on the auto loan. I believe this falls under good faith estimate/truth in lending, and clearly demonstrates the need for Cargill Chevrolet to now provide us with full disclosure, in writing, of all rates obtained, when, and from whom, and immediately rectify any wrongs discovered in the process. Final Business Response regarding their [redacted] loan, the [redacted]'sobtained the best rate available based on their credit. we do not provide credit protection. [redacted] is a secure dealer site that protects their identity and credit.

I am very happy with Cargill Chevrolet and have recommended it t
to several friends in the market for as new car. The sales staff was very friendly, the prices were extremely competitive and it was an overall good experience. When I needed service, I called and found the staff very courteous and professional. I would recommend Cargill to anyone.

The customer service was awful. The reps and managers were not friendly. They did not attend the calls & never acted on complaints as well.Bought a [redacted] cXXX XXXX from the dealership with 13K miles on [redacted] Sales rep did not have much idea about the vehicle. The accounts manager did not inform properly about the payment methods and spoke rudely even on their mistake. wasted a day and a trip to get the vehicle. The bank loan documents were not given at all. Number plate bracket is not present in the car. have called the dealership numerous times, left voice mails and they keep ignoring or stalling. Had online chat with the reps and still no results. there is a crack in the fog light but nothing was done for it. vehicles engine made some noise but the rep was ignorant and had no idea about it & didnt have it serviced/checked.[redacted] - [redacted]Desired SettlementThe car should be serviced and needs the brackets for the number plates. There is a crack in the fog lights that was not changed.Business Response I have arranged for the customer to bring his vehicle in and we would take care of the front bracket and look at his other concerns and get him taken careof.We will have him taken care of asap[redacted]Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.)i do not want to travel 40 miles just for the bracket. they initially said their rep who travel almost daily to Cranston can send the plate to me. There was no phone call form the business about anything. There hasnt been a reply to my email as well.Final Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.)Car plate was just one of the item. My initial complain has more details that needed taken care of.Final Business Response We have gotten him his plate bracket and I will have [redacted] my [redacted]., reach out to him to get his vehicle in for inspection of his concerns.some of his concerns where signed off as condition of sale butAs I stated, [redacted] will reach out to him and I will be happy to meet with him to get a solution that is mutually agreeable.

After paying Cargill [redacted] for purchase of 2014 [redacted] which included taxes,tag and title in full, they are refusing to refund credit cardI informed by salesman-[redacted] that they needed [redacted] to hold 2014 [redacted] until they received the check for [redacted] which included tax,tag and title. Now,they are refusing to refund my credit card and now saying-"they need to make sure they charged me enough taxes after the sale was completed. I have purchased [redacted] and did not have an additional price after bill of sales was completed.I read on line from other customers that this dealership is always trying to find other ways to "steal money from its customers". I have bought numerous cars. They received in full the price from bill of sales- for taxes,tag,and title.This company needs to be investigated for their unethical practices.Desired SettlementI want my credit card refunded as promised. The [redacted] was only for hold. Now they are trying to double charge me for tag.Business Response Contact Name and Title: [redacted] gsmContact Phone: XXX-XXX-XXXXContact Email: [redacted]we have refunded her deposit. poor communicationI have since reached out to her with no responseso I could apologize for the mistakeConsumer Response My credit card was refunded the entire amount- [redacted] as originally promised. It took contacting Revdex.com and placing a formal complaint to get my money back after paying for the entire car in full. Cargill Chevrolet received their entire money for the car purchase. It was absolutely no need to try to take additional money from me. Thanks for your expediency in this matter.Dr. [redacted]Final Consumer Response