Dear Revdex.com - [redacted] asks all of their customers to go through a day and mile waiting period after the initial purchaseWe also ask them if there are any problems with the vehicle because any current problems they are having would be considered a pre-existing condition and would not be covered We, Car Guardian, allow all customers a day review period so they can read over the contract to determine whether or not what is stated in writing is what was told to them during the initial call If they choose to cancel the policy within the first days we provide a FULL REFUND and we do this to prevent any potential misunderstandings a customer might haveAs stated before, Mr [redacted] received approved claims that had a higher total amount compared to what he had paid in to the policy at that time Mr [redacted] chose to cancel the policyWe feel Mr [redacted] received a fair amount of time to review the contract and determine whether or not it satisfied his needs We believe by him initiating a claim on 2/23/that it shows he had reviewed the contract and determined he would like to use it for a repair [redacted] is prepared to honor the terms & conditions of the contract as they do with all of their customers Mr [redacted] is owed a pro-rated refund and we ask that he complete the remaining steps asked in his contract so we can issue that refund
Dear Revdex.com -
Thank you for bringing this issue to our attentionWe have contacted *** *** *** to get a better understanding of the status on this account This customer purchased a vehicle service contract on 12/17/and on 2/23/
initiated multiple claims on a *** *** *** *** *** There were claims approved for an alternator and a cooling fan that totaled $in repairs and a denied claim for a head gasket The details provided in the contract that we have attached states that Gaskets are covered only as part of a repair or replacement of the above covered parts Leaking seals and gaskets are not covered parts The gasket in question was determined to be leaking as a stand alone part and unfortunately would not be coveredMr*** informed Car Guardian on 2/23/that he would like to cancel his vehicle service contract and we agreed to honor his request The approved claims totaling $from *** *** *** were not processed since Mr*** decided to cancel the coverage As of 2/23/Mr*** had paid a total of $and per the Terms & Conditions stated in the attached contract, if this AGREEMENT is canceled after the first days, WE will refund the customer calculated on a pro rata basis The refund will be determined by either the number of days the AGREEMENT was in force or the number of miles the VEHICLE was driven prior to cancellation, less a cancellation fee of $and deducting all incurred Claims, except where state law provides otherwise The customer must send in written notice of the cancellation that includes the current mileage
It is our belief that the terms & conditions of this vehicle service contract were honored in full
We have no problem cancelling this account We explained this to the client and also notified her that if she continues to use foul language we will terminate the callWe spoke to her times yesterday and each time we told her the account would be
cancelled and each time we were forced to end the call due to the client using foul language The Letter of Cancellation is required by the contract details for an account to be cancelled but do to the extreme volatile nature of this client we decided to waive that requirementWe find this complaint to be completely fabricated and unnecessary The account has already been cancelledIf the client would like to discuss this further over the phone we will be happy to do so but if the client uses foul language again, like they did with all calls yesterday, we will be forced to end the call
I was called by Car Guardian to extend a warranty on my aging vehicle and because my wife was not around I agreed to it because I was told I could cancel the warranty in thirty days with a full refund of my deposit of $199.00 . I called one week later bc I had purchased a brand new vehicle. For some reason 2 installments of $157.00 was taken out of my account and still no refund of my $199.00 . I called and they have decided to refund me my 2 installments but not my deposit bc they argue (keep in mind the calls are recorded and I said I wanted to cancel) that I did not call within 30 days. I called back and called back and called back. It is now March 30th and I have still not received any of my refund so now I am taking them to small claims court to make them pay. I asked to speak to the supervisor (Brian Maloney) who put a woman named [redacted] on to act as the supervisor (she was completely unprofessional as well as lying to customers posing as a supervisor) because he was avoiding me. The only 2 people I can give any remote credit to as a positive experience is [redacted] and [redacted]. Brian and [redacted] need to be let go and give me back what is rightfully owed to me. I will do everything in my power to ruin this company name because put simply, they are crooks. The owner (Ryan Earl) needs to clean house. I am glad I recorded every phone call I had (and notified them they were being recorded which I will gladly show in court)
Dear Revdex.com -
[redacted] asks all of their customers to go through a 30 day and 1000 mile waiting period after the initial purchase. We also ask them if there are any problems with the vehicle because any current problems they are having would be considered a pre-existing condition and would not be covered.
We, Car Guardian, allow all customers a 30 day review period so they can read over the contract to determine whether or not what is stated in writing is what was told to them during the initial call. If they choose to cancel the policy within the first 30 days we provide a FULL REFUND and we do this to prevent any potential misunderstandings a customer might have.
As stated before, Mr. [redacted] received approved claims that had a higher total amount compared to what he had paid in to the policy at that time. Mr. [redacted] chose to cancel the policy.
We feel Mr. [redacted] received a fair amount of time to review the contract and determine whether or not it satisfied his needs. We believe by him initiating a claim on 2/23/26 that it shows he had reviewed the contract and determined he would like to use it for a repair. [redacted] is prepared to honor the terms & conditions of the contract as they do with all of their customers. Mr. [redacted] is owed a pro-rated refund and we ask that he complete the remaining steps asked in his contract so we can issue that refund.
Dear Revdex.com - [redacted] asks all of their customers to go through a day and mile waiting period after the initial purchaseWe also ask them if there are any problems with the vehicle because any current problems they are having would be considered a pre-existing condition and would not be covered We, Car Guardian, allow all customers a day review period so they can read over the contract to determine whether or not what is stated in writing is what was told to them during the initial call If they choose to cancel the policy within the first days we provide a FULL REFUND and we do this to prevent any potential misunderstandings a customer might haveAs stated before, Mr [redacted] received approved claims that had a higher total amount compared to what he had paid in to the policy at that time Mr [redacted] chose to cancel the policyWe feel Mr [redacted] received a fair amount of time to review the contract and determine whether or not it satisfied his needs We believe by him initiating a claim on 2/23/that it shows he had reviewed the contract and determined he would like to use it for a repair [redacted] is prepared to honor the terms & conditions of the contract as they do with all of their customers Mr [redacted] is owed a pro-rated refund and we ask that he complete the remaining steps asked in his contract so we can issue that refund
Dear Revdex.com -
Thank you for bringing this issue to our attentionWe have contacted *** *** *** to get a better understanding of the status on this account This customer purchased a vehicle service contract on 12/17/and on 2/23/
initiated multiple claims on a *** *** *** *** *** There were claims approved for an alternator and a cooling fan that totaled $in repairs and a denied claim for a head gasket The details provided in the contract that we have attached states that Gaskets are covered only as part of a repair or replacement of the above covered parts Leaking seals and gaskets are not covered parts The gasket in question was determined to be leaking as a stand alone part and unfortunately would not be coveredMr*** informed Car Guardian on 2/23/that he would like to cancel his vehicle service contract and we agreed to honor his request The approved claims totaling $from *** *** *** were not processed since Mr*** decided to cancel the coverage As of 2/23/Mr*** had paid a total of $and per the Terms & Conditions stated in the attached contract, if this AGREEMENT is canceled after the first days, WE will refund the customer calculated on a pro rata basis The refund will be determined by either the number of days the AGREEMENT was in force or the number of miles the VEHICLE was driven prior to cancellation, less a cancellation fee of $and deducting all incurred Claims, except where state law provides otherwise The customer must send in written notice of the cancellation that includes the current mileage
It is our belief that the terms & conditions of this vehicle service contract were honored in full
We have no problem cancelling this account We explained this to the client and also notified her that if she continues to use foul language we will terminate the callWe spoke to her times yesterday and each time we told her the account would be
cancelled and each time we were forced to end the call due to the client using foul language The Letter of Cancellation is required by the contract details for an account to be cancelled but do to the extreme volatile nature of this client we decided to waive that requirementWe find this complaint to be completely fabricated and unnecessary The account has already been cancelledIf the client would like to discuss this further over the phone we will be happy to do so but if the client uses foul language again, like they did with all calls yesterday, we will be forced to end the call
I was called by Car Guardian to extend a warranty on my aging vehicle and because my wife was not around I agreed to it because I was told I could cancel the warranty in thirty days with a full refund of my deposit of $199.00 . I called one week later bc I had purchased a brand new vehicle. For some reason 2 installments of $157.00 was taken out of my account and still no refund of my $199.00 . I called and they have decided to refund me my 2 installments but not my deposit bc they argue (keep in mind the calls are recorded and I said I wanted to cancel) that I did not call within 30 days. I called back and called back and called back. It is now March 30th and I have still not received any of my refund so now I am taking them to small claims court to make them pay. I asked to speak to the supervisor (Brian Maloney) who put a woman named [redacted] on to act as the supervisor (she was completely unprofessional as well as lying to customers posing as a supervisor) because he was avoiding me. The only 2 people I can give any remote credit to as a positive experience is [redacted] and [redacted]. Brian and [redacted] need to be let go and give me back what is rightfully owed to me. I will do everything in my power to ruin this company name because put simply, they are crooks. The owner (Ryan Earl) needs to clean house. I am glad I recorded every phone call I had (and notified them they were being recorded which I will gladly show in court)
Dear Revdex.com -
[redacted] asks all of their customers to go through a 30 day and 1000 mile waiting period after the initial purchase. We also ask them if there are any problems with the vehicle because any current problems they are having would be considered a pre-existing condition and would not be covered.
We, Car Guardian, allow all customers a 30 day review period so they can read over the contract to determine whether or not what is stated in writing is what was told to them during the initial call. If they choose to cancel the policy within the first 30 days we provide a FULL REFUND and we do this to prevent any potential misunderstandings a customer might have.
As stated before, Mr. [redacted] received approved claims that had a higher total amount compared to what he had paid in to the policy at that time. Mr. [redacted] chose to cancel the policy.
We feel Mr. [redacted] received a fair amount of time to review the contract and determine whether or not it satisfied his needs. We believe by him initiating a claim on 2/23/26 that it shows he had reviewed the contract and determined he would like to use it for a repair. [redacted] is prepared to honor the terms & conditions of the contract as they do with all of their customers. Mr. [redacted] is owed a pro-rated refund and we ask that he complete the remaining steps asked in his contract so we can issue that refund.