Caribbean Airlines Reviews (7)
Jun 30, 2020
I have to go through securityMy name is Bernice Joseph, and I would like to know why each time I fly to Trinidad and Tobago, when ever I am leaving I have to go through security, is sometime you know about me that I don't have a clue off. If so please bring it to my attention so I can notify
my legal help in solving this matter. I am 75 years of age what can I be doing to be uncomfortable in such manner. I am a Trinidadian and I am treated very poorly when ever I am leaving. I never have that problem when I am leaving the USA or returning. Please advise me to whom I should direct my complain too. My email is [email protected]
Revdex.com:At this time, I have not been contacted by Caribbean Airlines regarding complaint ID [redacted].Sincerely,[redacted]
Review: Caribbean Airlines flight 527 was scheduled to depart JFK
Review: On Monday, August [redacted] 2015, I booked three (3) airline tickets through Orbitz.com on Caribbean Airlines to Trinidad departing JFK on Wednesday, September [redacted] at 7:45 am to attend the funeral of my aunt who passed away (my Mother’s sister) on Friday, August [redacted]. Our return flight was reserved for Saturday, September [redacted] 2015 departing at 4:35 pm.
Review: To Whom It May Concern: I am writing to inform you of my two dreadful traveling experiences with Caribbean Airlines. My first encounter was not so egregious but considering what happened to me most recently I must include it in this letter. The first incident occurred on February **, **12. I was a passenger on Caribbean Airlines Flight BW 500 from Port of Spain, Trinidad to New York, John F. Kennedy International Airport (hereafter J.F.K.). The flight was “Operated by Atlas Air.” It is my understanding that Caribbean Airlines chartered this aircraft that was experiencing some mechanical problems. The issue prevented the aircraft from providing air conditioning while passengers boarded the plane, as well as, while the aircraft was waiting to take off. All of the aircraft’s doors remained open as passengers board the plane to allow ventilation. However, once the craft was boarded and waiting to taxi, the doors were shut. The plane became extremely hot. Children were crying and adults were hyperventilating. The staff was doing everything to keep passengers calm and comfortable. The wait became unbearable. An announcement was made for a doctor on the plane to assist two women who needed medical attention. As a result, everyone had to deplane. The flight left approximately three or four hours later than scheduled. I hoped last year’s incident was a fluke, something that typically does not happen. So I did not feel like it was necessary to file a complaint or express my discontent with Caribbean Airlines at the time. However, the lack of customer service that I experienced this year was so abhorrent. I arrived at Piarco International Airport on Wednesday February **, **13 for my flight from Port of Spain, Trinidad to J.F.K on Caribbean Airlines Flight 456. I checked in for my flight at an electronic kiosk. An airport or Caribbean Airlines employee assisted people at the kiosk. By the time I arrived at the counter to check my bags, the Caribbean Airlines employee told me that I could not get on the plane because the flight was closed. Then she said I could get on the plane if I get rushed to the gate but I would have to leave my bags. I asked if my bags would be on a later flight and she said I would need my family to take them. She told me that my only other option was to fly standby. I was confused and distraught. I expressed to this employee that I had been in the airport, was checked in at the kiosk, and no one called for my flight while I was standing on line. I know this to be true because there was another couple in the same situation as myself. They were also in line and did not here anyone call for this flight. This employee was very unsympathetic, rude, and quite unconcerned about the customer service aspect of her job. The standby process was not explained to me until I approached the counter a second or third time and finally spoke to the “representative” (I assume that she was a kind of supervisor). I was in tears at this point. The “representative” took my e-ticket, that was printed from the kiosk, and explained to me that I would have to “list” for the next flight. At that time, she did tell me there might be a ticket change fee. She also told me that she would not know if it could be waived until there was a seat available on an actual flight. I “listed” for standby on all of the flights to J.F.K that day but was unsuccessful. While I was at Piarco International Airport trying to get home, I met other Caribbean Airline customers who were in worse situations than myself. I met a family who had been at Piarco for five days, yes five days, with an infant trying to get back to J.F.K. in New York. I met individuals who purchased tickets through online websites. All of those people had purchased tickets with departure dates in February. Upon arriving to the airport, those individuals were told that their departure dates were in March. Please note that those individuals have no connection to one another. Finally, I also met an elderly woman who had two deaths in her family. She too was trying to travel to New York to no avail. It is true that I do not know what the original ticketing situation was for these people. But, what I do know is that there was no customer service, the employees at the counters stared with blank faces, sometimes laughed, and didn’t care. I spent that day telling my story to numerous employees and different representatives as the shifts changed. I even tried calling the customer service line. The person on the phone was at least a little sympathetic and seemed like they wanted to help. I would also like to add that the male “representative,” working on the evening of February **, **13 literally told me that I should have just left my bags on the scale and got on the plane. He said they would have had to send them to J.F.K. He explained that once I got to J.F.K. I would have had to file a claim for my bags. I really do not know what to say about that kind of business model. I slept at the airport that evening. The family I previously mentioned who was stranded at Piarco got on the 12:45 A.M. flight to J.F.K. The next morning I “listed” for the next flight to J.F.K. but was unsuccessful again. Finally, one of the employees at the counter suggested that I “list” for the flight to Kingston, Jamaica because there were open seats on the flight from Kingston, Jamaica to JFK. I “listed” for the flight and spoke to the current “representative” (or supervisor) about the fee. She told me the same thing that the “representative” said the day before. She would not know if a waiver would be possible until there was an actual seat available on the flight. A short time later, an employee behind the counter called my last name, “[redacted].” She handed me a boarding pass, weighed my bags, and told me to rush to the gate because the flight to Kingston was boarding. I got to the gate as soon as possible. I realized that I only had a boarding pass for Port of Spain to Kingston. So when I got to the front of the line I asked the employee (the same impolite woman who told me I could not board the plane the day before) whether I would be able to get from Kingston to JFK. She asked me if I paid a fee. I told her no and that I did not have money to pay the fee. She told a gentleman standing next to her to take my bags off of the plane. I asked her to speak to her supervisor and the gentlemen told me to go ahead and get on the plane. At this point, I wrongfully assumed that everything was okay. So, I boarded the plane. When I arrived in Kingston, Jamaica. I was stuck in customs. The customs agent was concerned about my presence and my departure plans as if I was there illegally. A Caribbean Airlines employee had to come get me so I could pick up my bags and go to the ticket counter. This employee was kind and helpful. When I approached the ticket counter in Kingston the employee there once again told me I had to pay a fee. I expressed to her the same thing that I told the Caribbean Airlines staff in Piarco. This employee also seemed to have a slight attitude in the beginning. I waited to speak to her supervisor. At one point the ticketing employee came out of her booth, took me over to the check-in counter, and told that person to give me a ticket for the flight. My bags were on the scale and a boarding pass was printed when the ticketing employee received a call from her supervisor telling her not to put me on the plane. The employee at the check-in counter tore up my ticket. I took my bags and asked if I could speak to the supervisor. At this point I was sobbing again. The supervisor came down and I tried to explain to her that on the morning of Wednesday, February **, **13, I checked in at the electronic kiosk. I was present in the airport and that this entire mess was not my fault. I tried to explain what happened to but the supervisor continued to interrupt me with some of the falsehoods that the Caribbean Airlines personnel at Piarco told her. This supervisor was told that I was given a “standby boarding pass,” that I took the pass, was on the plane, that no one knew where I was, and that I was supposed to pay. Furthermore, they wanted Caribbean Airlines in Jamaica to collect the fee that I allegedly was supposed to pay in Trinidad. First, I have never heard of a “standby boarding pass.” Second, in the year of **13, with maximum amounts of airport security I find it hard to believe that I made it through security and on to a plane without anyone knowing where I was and without a proper boarding pass. As I said before, the person at the counter gave me a ticket and told me to rush to the gate because the flight was boarding. I was also smart enough to realize that I did not have a boarding pass from Kingston to JFK and asked about it at that time. The gentleman at the gate told me to go ahead despite not paying the fee. No one expressed to me that I would be marooned in Jamaica. After trying to explain everything to the supervisor in Kingston, she said that if I could not pay they would just have to send me back to Trinidad. Still sobbing at this point, that seemed to be the best option since I did not know anyone in Jamaica and was virtually stranded. I took a minute to sit and calm down. I returned to the window to ask what time the flight was from Kingston to Trinidad. The ticketing employee who was much more sympathetic at this point looked at me and literally had the nerve to say well, “ The problem is you would have to pay the fee to go back to Trinidad.” Her supervisor was standing there in the background. I simply looked at her and said, “so I’m just stuck here in Jamaica.” All I could do was walk away. I felt totally defeated. I sought help at the information office. They were also unable to help me and said that one option is to get deported. Then I went to the police station to try to call a Caribbean Airlines’ office since I was stranded. While at the police station, the information assistant told me that an immigration officer wanted to talk to me. She took me to the immigration office. At this point I was completely in fear of being detained, deported, or something worse. I had no clue what was going to happen to me. After meeting the immigration officer, he took me to get a ticket, walked me through security, and took me to the gate for the flight to J.F.K. My horror story was almost over. I was so grateful to be on the flight as if someone gave me a free plane ticket. But the fact is, I did pay for a plane ticket. I was and am a paying customer and was treated horrendously by Caribbean Airlines employees. I strongly believe the Caribbean Airlines owes an apology and much more to me and the customers who were stranded as a result of overbooking, greed, and mismanagement. At the very least, your employees should provide excellent customer service if the airline is going to have such careless booking policies during the Carnival season. Over the next few months I will have to consider quite carefully whether I will ever fly with Caribbean Airlines or advise my Carnival traveling party, friends, or family to travel with Caribbean Airlines again. Considering that your airline is the only airline that provides direct flights to my father’s homeland and to Carnival, I am ashamed and embarrassed by such an operation. This caused unnecessary detention by Jamaican immigration officials, several days and nights delay and having to sleep in the airport. I know that I am not the world’s only busy person. But I am an attorney with a very busy practice in Manhattan. Not only was I very much looking forward to a relaxing vacation experience, but this interlude caused me to return to work five later than when I had intended. My delay also caused an unwarranted interference in numerous previously scheduled court appearances. Following this experience I submitted a complaint to Caribbean Airlines via their website and mailed a hardcopy. Shortly after I received a letter noting their policy that the airline would reply within 60 days. This policy is also noted on their website. I did not receive a response within 60 days. I began calling the airline, paying long distance fees, and was told that my case worker was [redacted]. I was told that I would receive a response by June **, **13. For the past few weeks I have been calling at least twice a week and leaving messages. I left my e-mail address and telephone number. Finally, around June [redacted] sent me an e-mail indicating that she would have a response by July [redacted] response was sent on July [redacted] and I found it completely unacceptable. I can provide a copy if necessary. I believe that my long description of the events that unfolded during my horrible travel experience illustrated that the Caribbean Airlines Team Members were both rude an inappropriate. They failed to provide customer service. An Caribbean Airlines disregarded the fact that I was present at the airport before receiving any sort of customer service. With respect to the fees that were waived, the Caribbean Airlines Team members put my safety and well being at risk. They put me on a plain to Jamaica with no way of getting back to the United States until a Jamaican Immigration Officer got involved. Caribbean Airlines made it sound like the fee waiver was a Caribbean Airline courtesy. Being brought to the immigration office and being escorted by an immigration officer is more than just an "unfortunate situation." Going through that process with Jamaica’s immigration does not constitute a courtesy or fee waiver. I am quite disgusted that the airline simply overlook what happened to me in February of **13! A $150 certificate as a result of the [redacted] incident hardly reflects good business and customer service. At the very least, people should be aware of what they are getting into when they fly with Caribbean Airlines!Desired Settlement: I would like a refund and an apology.
Review: hello and good evening. to whom it may concern, in 4/**/13 I traveled to guyana from jfk new york. upon arrival at geo guyana. I noticed my bag opened and items were missing. 2 blackberry bold 4 phones and two phone chargers. I filled out a complaint and still have not recieved a call or letter as of yet. Please contact me at cell # ###-###-####. I have had no success in making contact with this business over the past 4 months. My emails or phone messages have not been returned.Desired Settlement: Cash or Airline Credit in the total amount of missing estimated value ($920.00)