Caribbean Escape

Ref [redacted]
Dear [redacted]
blue;">In regards to above claim we booked sirenis hotel and they had an overbooking problem.we called expedia the company we booked tickets and they put them on the barcelo maya tropical hotel.becouse they had the credit card on file they charge it.
          [redacted] filed a law suite with small claims court for $5000,00.I am willing to settle and pay him $1882.00 money he claims and I agree upon he drops the law suite with small claims court
Please  reply me in my personal email [redacted] my personal email
 
[redacted],
[redacted]
[redacted] 
[redacted]
[redacted]
[redacted] **
[redacted]
 [redacted]
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. I am willing to accept full refund of $1882.00 and drop the small claim. Upon receipt of the full refund I will cancel the small claim.
Sincerely,
[redacted]

Review: I went to [redacted] of CE Vacations (a.k.a. Caribbean/Sunny Vacations LLC) and booked a vacation package (Sirenis resort) to Mexico. I paid for airfare with my own credit card. For the hotel portion of the package, I gave [redacted] cash and he said he'd make the hotel reservation on my behalf using his company credit card. When my family and I showed up to the Sirenis resort in Mexico, they did not have the hotel booking for me and told us they had no room for us. From Mexico, we called [redacted] and after some back-and-forth, he told us to go to another resort, the Barcelo Maya tropical. There, we got a room and everything appeared to be fine. When we returned, I received my credit card statement and there was a second charge for about $2700. I've been trying to figure out why I'm being charged twice for the same vacation and dealing with [redacted] has been difficult and frustrating. He's telling me to dispute the charges with my credit card company. I'm guessing that he pocketed the cash I gave him and never used his company credit card to book the hotel, although he's saying otherwise. He's telling me the resort overbooked etc.Desired Settlement: [redacted] must refund the cash amount I gave him $1882

Business

Response:

Ref [redacted]

Dear [redacted]

In regards to above claim we booked sirenis hotel and they had an overbooking problem.we called expedia the company we booked tickets and they put them on the barcelo maya tropical hotel.becouse they had the credit card on file they charge it.

[redacted] filed a law suite with small claims court for $5000,00.I am willing to settle and pay him $1882.00 money he claims and I agree upon he drops the law suite with small claims court

Please reply me in my personal email [redacted] my personal email

[redacted],

[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. I am willing to accept full refund of $1882.00 and drop the small claim. Upon receipt of the full refund I will cancel the small claim.

Sincerely,