[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]
Revdex.com:Thank you for your help. I read [redacted] reply and most of it is true. We had no problem with the parts that are true. He failed to say that we told them they could take the mattress with them and bring us another one at a later date but we did not want this mattress back. We had our mattress that was originally on our bed plus the one they were replacing. We also have 2 other beds we could sleep in. Our problem was we had paid for a new mattress and we wanted a new one without any flaws. He kept saying he could not take it back because it had been in my house. I would bet my house is cleaner than the factory that made the mattress.He did call us after being contacted by you all and did act completely different to us, which we appreciated very much. We asked that he wait until after the first of the year because my husband was having surgery. We have not talked to [redacted] any more but hope to talk to him soon.
I have reviewed the offer made by the business in reference to complaint ID[redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted]
Regards,
[redacted]
Dear [redacted]I apologize for the lateness of this letter in response toyour letter regarding case ID #[redacted], [redacted].[redacted] were taking advantage of our comfortwarranty, which stats that after purchase and within one year if the mattressyou purchase so too soft or too firm you...
can change it out one time for adifferent mattress that you think will be more comfortable to you. You do haveto pay 25 present of the cost of the new mattress, if it is more expensive thanwhat you originally purchased, the difference in cost.When the new mattress was delivered the [redacted] noticed twosmall ink spots on the mattress. The delivery drivers then called me after theycould not clean the spots on site. I talked to [redacted] and apologized for theinconvenience and told her that we would take the mattress back to our factoryand clean the spots and, if they would not come clean, replace the quiltedpanel with a clean quilted panel. [redacted] then expressed her concerns for thefact that we would take the mattress apart that she was concerned that themattress would be weakened by that process. I tried to assure her that itwouldn’t and ,in fact, we take a mattress and box spring from every day’sproduction schedule apart to check to ensure that the quality is correct. Weput them back together and they are perfectly fine.At this point [redacted] got on the phone and said that hedidn’t want a mattress that was re sewn because he felt that the mattress wouldbe weaker. At this point if I had another mattress to bring to them that day Iwould have done it. Unfortunately the mattress that the [redacted] had purchasedwas a special order with edge supports added. The production crew had left bythis time, so I could not make another mattress that day. [redacted] then told hiswife that he didn’t feel that we were going to do anything for them and hedidn’t want us to take the mattress out of the house. He told the delivery menthat he was going to clean the mattress himself.That is the last we heard until we received your letterabout the complaint that had been filed. I then called [redacted] and apologizedfor not being clear with what we could do. I then told him that we wouldreplaced his mattress if we needed to. He asked if it was alright to wait untilafter the holidays to do the switch out and I said that was fine.If you need further information please do not hesitate tocontact me.[redacted], the Original Mattress Factory
[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]
Revdex.com:Thank you for your help. I read [redacted] reply and most of it is true. We had no problem with the parts that are true. He failed to say that we told them they could take the mattress with them and bring us another one at a later date but we did not want this mattress back. We had our mattress that was originally on our bed plus the one they were replacing. We also have 2 other beds we could sleep in. Our problem was we had paid for a new mattress and we wanted a new one without any flaws. He kept saying he could not take it back because it had been in my house. I would bet my house is cleaner than the factory that made the mattress.He did call us after being contacted by you all and did act completely different to us, which we appreciated very much. We asked that he wait until after the first of the year because my husband was having surgery. We have not talked to [redacted] any more but hope to talk to him soon.
I have reviewed the offer made by the business in reference to complaint ID[redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted]
Regards,
[redacted]
Dear [redacted]I apologize for the lateness of this letter in response toyour letter regarding case ID #[redacted], [redacted].[redacted] were taking advantage of our comfortwarranty, which stats that after purchase and within one year if the mattressyou purchase so too soft or too firm you...
can change it out one time for adifferent mattress that you think will be more comfortable to you. You do haveto pay 25 present of the cost of the new mattress, if it is more expensive thanwhat you originally purchased, the difference in cost.When the new mattress was delivered the [redacted] noticed twosmall ink spots on the mattress. The delivery drivers then called me after theycould not clean the spots on site. I talked to [redacted] and apologized for theinconvenience and told her that we would take the mattress back to our factoryand clean the spots and, if they would not come clean, replace the quiltedpanel with a clean quilted panel. [redacted] then expressed her concerns for thefact that we would take the mattress apart that she was concerned that themattress would be weakened by that process. I tried to assure her that itwouldn’t and ,in fact, we take a mattress and box spring from every day’sproduction schedule apart to check to ensure that the quality is correct. Weput them back together and they are perfectly fine.At this point [redacted] got on the phone and said that hedidn’t want a mattress that was re sewn because he felt that the mattress wouldbe weaker. At this point if I had another mattress to bring to them that day Iwould have done it. Unfortunately the mattress that the [redacted] had purchasedwas a special order with edge supports added. The production crew had left bythis time, so I could not make another mattress that day. [redacted] then told hiswife that he didn’t feel that we were going to do anything for them and hedidn’t want us to take the mattress out of the house. He told the delivery menthat he was going to clean the mattress himself.That is the last we heard until we received your letterabout the complaint that had been filed. I then called [redacted] and apologizedfor not being clear with what we could do. I then told him that we wouldreplaced his mattress if we needed to. He asked if it was alright to wait untilafter the holidays to do the switch out and I said that was fine.If you need further information please do not hesitate tocontact me.[redacted], the Original Mattress Factory