Caribou Coffee Company Inc

Initial Business Response /* (1000, 5, 2015/11/17) */
Thank you for your feedbackWhile it is not standard procedure for whipped cream to be put on iced beverages, because it can curdle, if the hot version of the beverage comes with whipped cream, you can request whipped cream on the iced
beverageThis is then added at no additional charge to youWe did initially respond with this information as well as contacted the location you visited to ensure they were not charging for whipped cream on iced drinks when appropriateIf you have had additional experiences of being charged please let us know which specific locations so we can address with themWe can be reached at *** or [email protected]
Initial Consumer Rebuttal /* (2000, 7, 2015/11/17) */
(The consumer indicated he/she ACCEPTED the response from the business.)
What else can I do but accept it? I emailed their customer service people in and they said the exact same thing, that it was an isolated incident and they would talk to the store involvedHere, two years later and an entirely different store, same thingThey are not an honest company, but this is no longer worth my timeI tell everyone I know what they are doing, and hopefully the word will get outI will stick to Starbucks and their whipped cream laden iced drinks and a guide our groups to their as wellThank you Revdex.com for your service in this matterIt is a great service you provide

Initial Business Response /* (1000, 5, 2015/11/17) */
***,
Thank you for reaching outCoupons for replacement products have been sent to you
Initial Consumer Rebuttal /* (2000, 6, 2015/11/17) */