Caring Transitions

This is the absolute worst company we have ever worked with. We hired them for a move and an auction. We had a lot of valuable items to put in their so-called auction. We got so little money for some very nice things it’s upsetting to write about it. We sold a handmade table and eight chairs in perfect condition in the auction. After all the charges were subtracted, we netted between sixteen and seventeen dollars. We paid more than four thousand dollars for them. Caring Transitions sent us a link to their supposed advertising. When we clicked on the link, we couldn’t find any mention of our sale. We wished we had given our things away and chosen a reasonably priced moving company for the things we were taking. That would have saved us close to three thousand dollars. This company preys on people who need to get rid of some of their things. But only they make money. There aren’t enough negative words to describe how horrible “Caring” Transitions is. Do not hire them.

We had a horrendous experience with Caring Transitions, specifically the Campbell, CA franchise. They were unreliable and unprofessional (late to every meeting or appointment we scheduled), unable to fulfill their commitments (they were 3 days late moving my 90-year old parents into their home), and unethical (the owner prioritized taking her dog to the vet for a non-emergency appointment over getting my parents into their place according to the timeframe they had promised). To top it all off, already 3 days late -- with half of the boxes still unpacked, furniture not in place, I and my kids and friends unpacking -- the owners walked off the job without even telling us (they simply disappeared). Then they sent me threatening and nasty messages when I refused to pay them the balance due. Regrettably, I reached out to the national company two times, filed detailed reports with a "senior manager", and was twice promised a return call from management, but I have yet to hear back. I am submitting my review to every magazine and website I can think of. Appalling customer service.

*** PLEASE READ IF YOU ARE CONSIDERING HIRING AN ESTATE SALE COMPANY. Please read reviews before you decide. The contract stated we would be issued a check 2 weeks after the sale for the items in the live auction as well as the in-person sale and an itemized detail of the items sold.

Two weeks after the sale we received the itemized list and a check for our share of the sale. After all of this, we find out we can’t even trust this man to provide an accurate accounting of what the items sold for.

My sister and niece were watching the live auction as it was taking place, so they saw what items were on the live auction and what they were selling for.

There was a large difference in price of items on the online auction compared to what was listed on the itemized list. One example includes a brass wall art, that my niece was looking to buy from the sale as she forgot to grab in on her walk through of the house. The item sold for over $400, and on the itemized list he sent he had declared it had sold for $125. When confronted, he said the item didn’t meet the reserve price during the online auction so it was removed and he personally sold the item on the second day of the sale for $150. On the itemized lists it shows it sold for $125. He was misleading and sneaky when asked why there would be a difference in what we saw online compared to the itemized report. After several attempts to call and get clarification, Bruce sent an email with the following explanation (3 weeks after the sale)... "The auction report for your items is attached. The winner of the sculpture did not pay immediately because his credit card was declined. He was over his limit at the time of the auction close and that caused a delay in payment. In any case, I'm sending you a check for 75% of $407.11. This amounts to $305.33." I believe that if Bruce was not confronted on this issue, we would have never received these funds.

As business owners, our family has always strived to provide the best quality service and when we make a mistake, we do everything in our power to right our wrong. After this happened Bruce Treadway is nearly unreachable, and very evasive to our questions. We have yet to receive a full accounting of the online live auction items as requested. This has been one of the worst customer service experiences of my life and it pains me to think that others dealing with the loss of a family member, might get scammed in the same way our family has. If I had the chance to do it over again, I would STAY AWAY FROM BRUCE TREADWAY AND CARING TRANSITIONS!

I had bought a purse. Finding the address was a hassle because for some reason I thought ( foolish me ) that there might be a sign/people with shirts outside ? Nope! I called the lady and she said it was “just a house” she was doing a favor for someone to just knock on the door.
Really ?!?
Than why am I paying the extra $10 handling fee? For the previous owner to answer the door? There was another lady right behind me picking up two floral pictures and she asked me the same questions. Both of us were unhappy.
I will NEVER EVER use this particular lady again!
Is this even acceptable ? I’ve bid and bought a few items before but this was ridiculous!

I am a customer. I attended on of the estate sales of Caring Transitions in Little Rock, AR. Many things were not marked with a price. When I would ask it seemed prices were just being made up. One person told me it should be half price, so that would make it $12.50. When I took it to pay for it I was told it was indeed half price, but that made it $40. Disorganized and unprofessional. Things were way over priced. I will not attend any other estates sales ran by Caring Transitions.

I was unable to pick up my merchandise due to Covid issues . Leslie and Kevin McKinney will not refund my money and falsely claim they attempted to make arrangements with me three times. Upon reading many reviews don’t do business of any type with this company or a franchised business. I called the corporate office and they were zero help. These people should be put out of business. They even had the nerve to suspend my bidding access . STAY AWAY !

[redacted] I am writing in response to the complaint filed regarding my company Caring Transitions The client called me in a panic mid May needing an Estate Sale because the previous Estate Sale Company she was working with decided to not finish the jobI rearranged my schedule, pulled employees from other jobs and did my best to accommodate her urgent scheduleShe made it clear she wanted the house completely empty by June 1st so she could be put on the marketThe process of the estate sale, donation and liquidation was discussed in detail with my client and her husband both before and after the saleWe contract with a clean out company to remove items that simply cannot be sold or donated example; Furniture that is dated, damaged, stained or covered in animal hair etcThe scene caused by the sister was beyond our control, while we work and sympathize with many families who've experienced the loss of a loved one and have the burden of ridding family heirlooms that was one we've yet to experienceShe was very confrontational and intervened with our partnered clean out company and caused the house to be left not emptied out completelyI had an extensive conversation with my client that same day (May 21st) explaining what had happened as she was not there either and offered her solutions, list her remaining items on-line at no additional cost, or have the clean out company come back and I would cover half of the feeThe response I received was to "leave the items in the house" in a text message days later I've have called on separate occasions, leaving voicemails and have not herd anything back from the clientI do not feel Caring Transitions is at fault and if the sister (who is not our contracted party) didn't intervene the house would of been empty and we both would have been able to walk away happyStephane & Kim M***Certified Relocation & Transition SpecialistsCaring Transitions of Fort Collins [redacted]

Take a look at the attached documents The donation receipt is blank (That is because the [redacted] doesn’t itemize what is donated that is left up to the family.) and the break down ppwk doesn't belong to me (The break down belonged to another client who did an online auction where we can track the numbers and views With a physical estate sale such as yours, there is no way of being able to provide the same information as we discussed during the initial consultation However, we can and did provide you with the number of views your estate sale received per the contract for advertising Your estate sale was viewed 6,times and that paperwork you have in your possession As for the itemized items paperwork, that was mistakenly placed in your envelope, please disregards)I have no idea what was sold and what we lost to the trash man (It is at our discretion what we donate, what we trash and what we sell per our liquidation contract) I didn't ask anyone to pull employees off of other jobs to take care of mineThat was YOUR decision I never begged you to take the sale That was your decision She told me she had finished a previous job quicker than they thought they would and would have no problem with my sale If you were too busy, you should have said so, and I would have moved on to another company I did want the house completely empty, but if I wanted all of the unsold belongings to be thrown in the landfill I would have done it myself (When we went to the home before starting the estate sale pricing process and to see where the last estate sale company left off, ((after walking off the job)) you were not there and I had the conversation with your husband and it was stated that the house needed to be empty and said and I quote “Yes, have a clean out crew come at the endIt’s been a long process for everyone and that it’s time to get this over with”) You are absolutely right about my sister being confrontational to see all of our parent’s belongings thrown away, because I was assured they would be donated and had told my sister that info(Per our liquidation agreement/contract that you signed (not your sister), it is at our discretion what we donate and what we don’t) The furniture was not stained, damaged, or covered in animal hair(We see household items every day and to us it was) Glassware, dishes that had been run through the dishwasher were thrown out (Please reference the signed liquidation contract) What animal hair was on those items?? There had not been any pets in the house since - years ago!! There was no way for Caring Transitions to put my unsold belongings into another sale - specifically the tapestry antique couch we spoke of on that Saturday - because my sister and the neighbor saw it get cut in half and thrown awayHow was that going to be sold??? (Please reference the signed liquidation agreement) This has nothing to do with being emotional about the loss of the belongings It has to do with what happened after the sale Had my sister not been there, we would have never known everything was thrown away We were told the items would be donated(Some items can and others cannot, please reference our signed liquidation agreement by you) If the charities didn't want the items, they could have gotten rid of the items and we would have been none the wiser(Correct, they won’t take items knowing they couldn’t be resold) But we are wise and we know there was so many things that were thrown away (Incorrect, we made several trips to the [redacted] ) This one reason is why they do not want the owners of the belonging there after the sale (We have had many clients watch what happens after the sale, it is the wise ones that understand that they hired a liquidation company and signed a liquidation contract knowing that the company has legal rights with what to sell, what to trash and what to donate We accomplished this advertising and receiving 6,views and conducting an estate sale per the contract)The company knows everything will be thrown away (Incorrect, we donated hundreds of items weekly to charities, senior communities, churches, ***, [redacted] , schools, [redacted] ***, Disabled American Veterans and thrift stores) This is our first priority of all un-sellable items Kim was not there when the trash man was there so her version of events is whatever she was told by the trash man My sister and the neighbor were eyewitness's to the actually event The behavior of the 'clean out crew' drew the attention of neighbors because of the loud noise of them throwing glass, plates, cups and furniture into the dumpster (They are a clean out company and was scheduled during the day, 2pm exactly, not after hours or early in the morning when people can be disturbed) The neighbor, who has no skin in this game, was incensed at the way the items were being destroyed The house was left unsecured by the company that Kim hired (Incorrect, Everything was locked and the garage door was closed) The garage door was left unattached to the door opener(We have no idea as to why the garage door mechanism was unattached to the door, the clean out company locked everything up closed the garage door using the garage door button mounted to the wall and stepped over the sensor in order to let the garage door close all the way)Leaving a couple of voicemail messages does not relieve them of their responsibilities (No, but it does open the line of communication in order to get your key back, that was the reason for my calls) There has been no effort to give me correct paperwork or to return my house keys (Incorrect, You should have received an invoice detailing how the physical estate sale did As for the itemized numbers of items and number of views each item received, that’s only if you would have done an “online auction” which we talked to you about during the consultation As mentioned above you would have received your keys if you would have returned all the phone call messages we left but never returned as I didn’t feel comfortable sending them in the mail

Complaint: [redacted] I am rejecting this response because:I expected this response from Caring Transitions I am aware that the Revdex.com has no authority I made this complaint to the Revdex.com to warn consumers of the possible negative consequences of hiring Caring Transitions in Fort Collins A consumer would do better to have a yard or garage sale themselves Regards, [redacted] ***

I am rejecting this response because: I did not talk to MsMary numerous times after the sale of my belongingsI spoke with her onceI did not receive information on any of the items that were not sold(Initially when the auction closed everything had sold The only items that were not picked up or paid for was indicated on [redacted] ’s paperwork noted in red.) I do not know what happened to item that were bid on but not picked up(They were donated) Why did I receive only $when the sale grossed $2011? (You received $because the auction grossed $ Your 65% of that is $ We charged you $for the sorting, organizing & cataloging You paid us half of what we quoted you which was $to get started and the reaming $to be taken out of your 65% of the auction $- $= $ From there, the quote and contract states that there is a $per lot fee for national advertising and uploading of the auctionYou had lot at $for a total of $ Now you have to take your $and subtract $and you get $ From there, you had a huge tube TV in which the quote states we charge $per pound to load it and recycle it for you After taking the TV to the Larimer County Landfill Recycling Center it weighed in at pounds lbsx $= $ $– $= $which is why you received a check for $177.02.) Subtract $of the quote which was $and you’ve already gave us - That is 9%, not 65%(According to the quote and signed contract you agreed to a 65% of the total gross proceeds MsM [redacted] made $from the sale of my belongings and received a $deposit for a total of $ As for the estimate, the "sorting and organizing" was listed at $and I was charged $I would like $returned (There will be no refund)

My parents trusted Caring Transitions of Columbia, SC (CT), to represent their best interest. To "care" about them during the sale of their belongings as they down size and "transition" to a retirement community. In the end, my parents paid a total of over $8,500.00 to Caring Transitions and no longer have the possessions they could not take with them.

I have contacted the corporate office. They tell you they will look into it, but since this is a franchise they do not hold any liability, liability is with the franchise owner. It has been two months and no resolution.

Fortunately, my parents are in good shape, the loss of money has not broke them, but some people are not as fortunate.

I am sure this service works well for other, I would presume because the owner is actually a caring person and is caring for their customers instead of looking to gouge them for their own financial gain.

I suggest to really research the owner and company, do not go off of what they say, but what is in the contract. Your best bet is to simply donate the items or hire some help, load up the items and sell them yourself at a flea market or online.

Complaint: ***
I am rejecting this response because: Take a look at the attached documents. The donation receipt is blank and the break down ppwk doesn't belong to me. I have no idea what was sold and what we lost to the trash man. I didn't ask anyone to pull employees off of other jobs to take care of mine. That was YOUR decision. I never begged you to take the sale. That was your decision. She told me she had finished a previous job quicker than they thought they would and would have no problem with my sale. If you were too busy, you should have said so, and I would have moved on to another company. I did want the house completely empty, but if I wanted all of the unsold belongings to be thrown in the landfill I would have done it myself. You are absolutely right about my sister being confrontational to see all of our parents belongings thrown away, because I was assured they would be donated and had told my sister that info. The furniture was not stained, damaged, or covered in animal hair. Glassware, dishes that had been run through the dishwasher were thrown out. What animal hair was on those items?? There had not been any pets in the house since - years ago!! There was no way for Caring Transitions to put my unsold belongings into another sale - specifically the tapestry antique couch we spoke of on that Saturday - because my sister and the neighbor saw it get cut in half and thrown away. How was that going to be sold??? This has nothing to do with being emotional about the loss of the belongings. It has to do with what happened after the sale. Had my sister not been there, we would have never known everything was thrown away. We were told the items would be donated. If the charities didn't want the items, they could have gotten rid of the items and we would have been none the wiser. But we are wise and we know there was so many things that were thrown away. This one reason is why they do not want the owners of the belonging there after the sale - the company knows everything will be thrown away. Kim was not there when the trash man was there so her version of events is whatever she was told by the trash man. My sister and the neighbor were eyewitness's to the actually event The behavior of the 'clean out crew' drew the attention of neighbors because of the loud noise of them throwing glass, plates, cups and furniture into the dumpster. The neighbor, who has no skin in this game, was incensed at the way the items were being destroyed. The house was left unsecured by the company that Kim hired. The garage door was left unattached to the door opener Leaving a couple of voicemail messages does not relieve them of their responsibilities. There has been no effort to give me correct paperwork or to return my house keys.
Regards,
*** ***

Complaint: ***
I am rejecting this response because: I did not talk to MsM*** numerous times after the sale of my belongingsI spoke with her onceI did not receive information on any of the items that were not soldI do not know what happened to item that were bid on but not picked up Why did I receive only $when the sale grossed $2011? That is 9%, not 65%MsM*** made $from the sale of my belongings and received a $deposit for a total of $ As for the estimate, the "sorting and organizing" was listed at $and I was charged $I would like $returned
Regards,
*** ***

Dear Mr***,Please note that your opinions posted all over social media and the Revdex.com have not been appreciated You hired us to provide a service for you and that's what we did Just because the auction didn't do as well as you would have liked it too doesn't mean it's our fault
We have no control over it The items that you want back were sold to a regular bidder the day the auction closed They were not unsold They had a family emergency the day of pickup and were unable to come We paid you their total invoice of $that we have yet to be paid for, in good faith that they were going to pay us for the items they won on the auction.That being said, we took pictures of the items you wanted sold and posted them on our auction site Our CTOnline auction site has over 90,registered bidders and we did everything to market your auction in order to get as many people to look at it You received 8,views and bids You couldn't have had that many people look at your items if you held a garage sale or an estate sale.You were provided a document with each item that was sold and exactly how many people viewed it No one knows or could have even guessed what your auction would have done As a business, we provide a service to ease the pain for people who don't know what to do with either their parents assets or their own We do our part to photograph and market in order to get the best results financial as possible for our clients We have had some auctions that have done exceptional well and other that haven't There are several possible reasons, time and date of the pickup, the quality of the items, the condition of the items, what people want for resale value, what people want for loved ones, themselves, their home etc.That being said, it is not fair that because you are disappointed with the results of your auction that you have the right to throw us under the bus for something we have no control over We took the necessary steps to protect ourselves and charged according to what fixed expenses we know we incur during this process We have several moving parts to the business and we have to pay people in order to provide the service you requested There is no reason for us to breakout all of the inured cost to Caring Transitions that you hired us for But I will say your 50/split + $= $doesn't come close for us to stay in business but more importantly, we charged what we said we were going to charge, provided the service required in order to complete the auction process and provided you with a sales detail form itemizing exactly what sold for what It is not our fault that your upset with what the auction did when we have no control over it In good faith as a company we will refund $ Please stop posting negative reviews when we've fulfilled our obligation to you.Regards, Stephane, MBA & Kim M***, Owner Certified Relocation & Transition SpecialistsCaring Transitions of Fort Collins1001-A EHarmony Rd, Suite 436Fort Collins CO,

Good Morning.I have spoken to [redacted] on numerous occasions about the break down of her auction items as well as sent her a check for her 65% on 6/9/2017 for 177.02. All services were completed, all trash was removed, and all electronics were recycled. Cleaning, sweeping and vacuuming is not a...

service we provide as stated in our contract.All documents have been attached and we will not be refunding her as the job was completed in full and the house was empty.Thank you,Kimberly M[redacted]Owner, Caring Transtions

Complaint: [redacted]
I am rejecting this response because:I expected this response from Caring Transitions.  I am aware that the Revdex.com has no authority.  I made this complaint to the Revdex.com to warn consumers of the possible negative consequences of hiring Caring Transitions in Fort Collins.  A consumer would do better to have a yard or garage sale themselves.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:  I have some suggestions for to help tighten up your sloppy business practices.1.  Itemize what has been sold.  Not in extreme detail, but enough to inform the owner what was sold.  I have no way of knowing how much the sale made.  I have to take your word for it?  You should have something to back up the check you write to the owner.2. Itemize what was donated.  YOU made several trips to [redacted]?  How am I supposed to itemize my receipt if I wasn't there???  If the owner wants to write off the donation, after a certain dollar amount, even it it's just clothing, itemization is required by the IRS.  3. Take responsibility for the final lock up of the home.  Stay on site.  When the final clean out is done, you will be 100% sure all areas of the house are locked and the building is secure. 4. In your contract, there should be an option.  There could be a physical meeting to hand over the keys, paperwork showing sold items and donation items, and the check for any proceeds.You hide behind your contract.  You are part of what's wrong with the world today.  I had hoped that you would meet me half way.  Money will not bring back any of the things you judged to be trash, but your customer is unhappy and you do nothing to rectify the situation. As a consumer, I have social media to voice my opinions about what Estate Sale companies do.  There's a better way to do your business, but you can't be bothered.  Shame on you.
Regards,
[redacted]

[redacted]
I am writing in response to the complaint filed regarding my company Caring Transitions.  The client...

called me in a panic mid May needing an Estate Sale because the previous Estate Sale Company she was working with decided to not finish the job. I rearranged my schedule, pulled employees from other jobs and did my best to accommodate her urgent schedule. She made it clear she wanted the house completely empty by June 1st so she could be put on the market. The process of the estate sale, donation and liquidation was discussed in detail with my client and her husband both before and after the sale. We contract with a clean out company to remove items that simply cannot be sold or donated example;  Furniture that is dated, damaged, stained or covered in animal hair etc. The scene caused by the sister was beyond our control, while we work and sympathize with many families who've experienced the loss of a loved one and have the burden of ridding family heirlooms that was one we've yet to experience. She was very confrontational and intervened with our partnered clean out company and caused the house to be left not emptied out completely. I had an extensive conversation with my client that same day (May 21st) explaining what had happened as she was not there either and offered her 2 solutions, list her remaining items on-line at no additional cost, or have the clean out company come back and I would cover half of the fee. The response I received was to "leave the items in the house" in a text message 2 days later.  I've have called on 2 separate occasions, leaving 2 voicemails and have not herd anything back from the client. I do not feel Caring Transitions is at fault and if the sister (who is not our contracted party) didn't intervene the house would of been empty and we both would have been able to walk away happy. Stephane & Kim M[redacted]Certified Relocation & Transition SpecialistsCaring Transitions of Fort Collins[redacted]

Take a look at the attached documents.  The donation receipt is blank (That is because the [redacted] doesn’t itemize what is donated that is left up to the family.) and the break down ppwk doesn't belong to me (The break down belonged to another client who did an online auction where we can track the numbers and views.  With a physical estate sale such as yours, there is no way of being able to provide the same information as we discussed during the initial consultation.  However, we can and did provide you with the number of views your estate sale received per the contract for advertising.  Your estate sale was viewed 6,304 times and that paperwork you have in your possession.  As for the itemized items paperwork, that was mistakenly placed in your envelope, please disregards). I have no idea what was sold and what we lost to the trash man (It is at our discretion what we donate, what we trash and what we sell per our liquidation contract).  I didn't ask anyone to pull employees off of other jobs to take care of mine. That was YOUR decision.  I never begged you to take the sale.  That was your decision.  She told me she had finished a previous job quicker than they thought they would and would have no problem with my sale.   If you were too busy, you should have said so, and I would have moved on to another company.  I did want the house completely empty, but if I wanted all of the unsold belongings to be thrown in the landfill I would have done it myself (When we went to the home before starting the estate sale pricing process and to see where the last estate sale company left off, ((after walking off the job)) you were not there and I had the conversation with your husband and it was stated that the house needed to be empty and said and I quote “Yes, have a clean out crew come at the end. It’s been a long process for everyone and that it’s time to get this over with”).  You are absolutely right about my sister being confrontational to see all of our parent’s belongings thrown away, because I was assured they would be donated and had told my sister that info. (Per our liquidation agreement/contract that you signed (not your sister), it is at our discretion what we donate and what we don’t) The furniture was not stained, damaged, or covered in animal hair. (We see household items every day and to us it was)  Glassware, dishes that had been run through the dishwasher were thrown out (Please reference the signed liquidation contract).  What animal hair was on those items??   There had not been any pets in the house since 2000 - 15 years ago!!   There was no way for Caring Transitions to put my unsold belongings into another sale - specifically the tapestry antique couch we spoke of on that Saturday - because my sister and the neighbor saw it get cut in half and thrown away. How was that going to be sold??? (Please reference the signed liquidation agreement)  This has nothing to do with being emotional about the loss of the belongings.  It has to do with what happened after the sale.  Had my sister not been there, we would have never known everything was thrown away.  We were told the items would be donated. (Some items can and others cannot, please reference our signed liquidation agreement by you) If the charities didn't want the items, they could have gotten rid of the items and we would have been none the wiser. (Correct, they won’t take items knowing they couldn’t be resold)  But we are wise and we know there was so many things that were thrown away (Incorrect, we made several trips to the [redacted]).  This one reason is why they do not want the owners of the belonging there after the sale (We have had many clients watch what happens after the sale, it is the wise ones that understand that they hired a liquidation company and signed a liquidation contract knowing that the company has legal rights with what to sell, what to trash and what to donate.  We accomplished this advertising and receiving 6,304 views and conducting an estate sale per the contract). The company knows everything will be thrown away (Incorrect, we donated hundreds of items weekly to charities, senior communities, churches, [redacted], [redacted], schools, [redacted], Disabled American Veterans and thrift stores) This is our first priority of all un-sellable items.  Kim was not there when the trash man was there so her version of events is whatever she was told by the trash man.  My sister and the neighbor were eyewitness's to the actually event.  The behavior of the 'clean out crew' drew the attention of neighbors because of the loud noise of them throwing glass, plates, cups and furniture into the dumpster (They are a clean out company and was scheduled during the day, 2pm exactly, not after hours or early in the morning when people can be disturbed).  The neighbor, who has no skin in this game, was incensed at the way the items were being destroyed.  The house was left unsecured by the company that Kim hired (Incorrect, Everything was locked and the garage door was closed).  The garage door was left unattached to the door opener. (We have no idea as to why the garage door mechanism was unattached to the door, the clean out company locked everything up closed the garage door using the garage door button mounted to the wall and stepped over the sensor in order to let the garage door close all the way). Leaving a couple of voicemail messages does not relieve them of their responsibilities (No, but it does open the line of communication in order to get your key back, that was the reason for my calls).  There has been no effort to give me correct paperwork or to return my house keys (Incorrect, You should have received an invoice detailing how the physical estate sale did.  As for the itemized numbers of items and number of views each item received, that’s only if you would have done an “online auction” which we talked to you about during the consultation.  As mentioned above you would have received your keys if you would have returned all the phone call messages we left but never returned as I didn’t feel comfortable sending them in the mail.

I am rejecting this response because: I did not talk to Ms. Mary numerous times after the sale of my belongings. I spoke with her once. I did not receive information on any of the items that were not sold. (Initially when the auction closed everything had sold.  The only items that were not picked up or paid for was indicated on [redacted]’s paperwork noted in red.)  I do not know what happened to item that were bid on but not picked up. (They were donated)   Why did I receive only $177 when the sale grossed $2011? (You received $177 because the auction grossed $2011.29.  Your 65% of that is $1307.34.  We charged you $1000.00 for the sorting, organizing & cataloging.  You paid us half of what we quoted you which was $1000.00 to get started and the reaming $500.00 to be taken out of your 65% of the auction $1307.37 - $500.00 = $807.34.  From there, the quote and contract states that there is a $5.00 per lot fee for national advertising and uploading of the auction. You had 106 lot at $5.00 for a total of $530.00.  Now you have to take your $807.34 and subtract $530.00 and you get $277.34.  From there, you had a huge tube TV in which the quote states we charge $0.88 per pound to load it and recycle it for you.  After taking the TV to the Larimer County Landfill Recycling Center it weighed in at 114 pounds.  114 lbs. x $0.88 = $100.32.  $277.34 – $100.32 = $177.02 which is why you received a check for $177.02.)   Subtract $500.00 of the quote which was $1950.00 and you’ve already gave us  -   That is 9%, not 65%. (According to the quote and signed contract you agreed to a 65% of the total gross proceeds.   Ms. M[redacted] made $1834 from the sale of my belongings and received a $500 deposit for a total of $2334.  As for the estimate, the "sorting and organizing" was listed at $500 and I was charged $1000. I would like $500 returned.  (There will be no refund)