Caring.com

Complaint: ***
I am rejecting this response because: I still have not been contacted by this company
Sincerely,
*** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me I have included the emails between myself and caring.coms representative I think the
company might want to find out how their reps are treating customers to avoid future problemsI do not appreciate lies stating I never contacted themThe representative told me over the phone the same lie that she did not get any emails from me My paper trail starts day one (*** *) through out the middle of JuneI am happy they cancelled my contract which is what I requestedI also notified them that I contacted my bank as they would have tried to charge me if I had not
Sincerely, *** ***

Please see attached business response

Complaint: [redacted]I am rejecting this response because not only are some of the claims not true, they are intentionally deceitful. First of all, we absolutely did not receive all of the leads their letter says we did. Our audit of this letter shows that we...

received less than half of the leads the letter claims to have given us. which, by the way, has always been caring.com's position in the first place. That fact was actually confirmed multiples times by members of their own staff. 
Their justification for actually sending less leads (two leads a month on average) is that the leads became "qualified" in August which dropped the number of leads. The truth is, we were never notified of any changes to the lead generation protocols, and we only received one to two leads per month as a result. They never (until this letter) claimed to have provided so many leads, and justified this as a change to their lead protocols that resulted in a pay per lead business model that we unfortunately were not enrolled in due to our previously signed agreement. I take issue with the part of the letter that claims that [redacted] tried to make amends because he most certainly did not. I only expressed our frustration that the agreement that we signed was not honored for 12 months. Caring.com changed their business model midway through our agreement (without letting us know) to only send qualified leads to companies who had signed agreements under their new business model (and has always been their position).  I told [redacted] that had we known about the pay per lead model, we very well could have enrolled without issue, but we were never told and the clock on our 12 months kept running out.
Nowhere in the letter were the other broken promises addressed. We were told we'd be at the top our list for our zip code and city and we were not. Given the nature of online marketing, one's position on a web result is critical to it's success. We largely agreed to pay our $1240 upfront cost because of that stipulation. When it was broken and we brought it to their attention they told me that they had changed their ranking protocols and that we needed to earn more reviews. Though it was a broken promise, we sought out reviews from current and past clients. We soon learned that companies with fake reviews and companies that were not home healthcare companies could be ranked above us. That was a legitimate point of frustration that we tried to resolve multiple times with their staff to no avail. 
Their staff can confirm that we have had legitimate grievances, and we truly tried to resolve them in house. They tried to offer a package of services where in exchange for monthly payments, they would provide the exact same service we had already paid 12 months for. Obviously given the fact that they did not honor our first and only agreement, I felt I had no other option and that was to go to Revdex.com. Caring.com is a great company, and really helps small businesses like ours compete in the marketplace, and I really believe all of this could have been resolved with a more open line of communication and better customer service, but it wasn't. Our 12 months have passed and we have absolutely nothing to show for the $1240 we paid up front. 
Their valuation of their leads is suspect, at best, and it's offensive to me and our staff that they say each of leads are qualified because they are not. We have a full time in-house sales rep who monitors her email waiting for leads from caring.com, aplaceformom.com and care.com. Almost within the minute that we received leads, they are called upon. We understand conversion rates are low in this business (we shoot for 10%), but we almost never had leads answer phones, return emails or messages. A customer service rep for caring.com alluded to this many times, and her justification is that because we were not on the pay per lead model, we were only getting the bottom of the barrel leads because other local business were actually paying for the true qualified leads. Obviously I was frustrated to hear this considering we had an agreement that stipulated unlimited leads.
Needless to say, caring.com can make this right and they choose not to. 
I am available 24/7 to speak on my cell phone [redacted]. Thanks in advance for your time and consideration.
[redacted]
Sincerely,[redacted]ander [redacted]